Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)

Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station) Reviews

Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)

West Gate of Xinhaocheng Garden, No. 9023 Shennan Avenue, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)
Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station)
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Vienna Hotel (Shenzhen Window of the World, Qiaocheng East Metro Station) Guest Reviews

4.7/5
Outstanding
1094 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1094)
Positive reviews(1070)
Reviews with photos/video(136)
Easy to get around(201)
Convenient location(193)
Close to metro(124)
Friendly front desk staff(119)
Awesome amenities(109)
Classy environment(82)
Quiet & comfortable(69)
Perfect for business trips(31)
Negative reviews(24)
ANNIE LIM NIAN YI
Standard Queen Room (No Window)
Stayed in Jan 2025
Solo travellers
14 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Good location with metro station right next to the hotel connecting to line 1. the surrounding is not so happening. The room is clean, comfortable and decent size.
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Anonymous User
Standard Twin Room (No Window)
Stayed in Mar 2025
Business travellers
14 review
4.2/5
Very Good
Posted on Apr 4, 2025
wonderful stay, the location was good and the rooms were clean
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Queen Room (No Window)
Stayed in Jan 2025
Travel with friends
2 review
4.2/5
Very Good
Posted on Mar 7, 2025
the hotel is only on one floor, many rooms are without windows but the check-in staff will upgrade you whenever possible. There is no restaurant hence, no breakfast provided so it is expensive.
Response from Property: Dear guests, thank you for your evaluation of the hotel. We are very sorry that we could not give you a very satisfactory check-in experience. At the same time, if you have any questions during your stay, you can respond to the front desk. The hotel is on duty 24 hours a day, and we will also solve the problem for you as soon as possible! Regarding the problem that there is no breakfast in the hotel, we apologise for the inconvenience. In order to provide you with more perfect supporting facilities, thank you very much for your understanding and feedback. We will always serve every guest warmly. We look forward to your next stay and giving you a quiet and comfortable environment. There are many attractions in the surrounding area of the hotel, except for mangroves, Two subway stops can reach Shenzhen Window of the World and Happy Valley, and there are many options on foot. Happy Coast, Shenzhen Bay Park and Jinxiu Zhonghua can all be reached on foot. We welcome you again.
PicklesOnTour
Deluxe Queen Room
Stayed in Dec 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Well located near the Window to the World attraction. Easy check in process. Comfortable bed.
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Wilsonnn
Superior Double Room (No Window)
Stayed in Jan 2024
Travel with friends
58 review
4.0/5
Very Good
Posted on Mar 3, 2024
Good service, nice location Near the railway station Clear room
Response from Property: 尊敬的住客,非常感謝您對酒店誠摯的點評,也感謝您對酒店的肯定,這是我們強大的動力。我們一直會熱情服務於每一位賓客,酒店地理位置優越,步行即可到深圳灣公園、錦綉中華等旅遊景點。酒店提供行李寄存服務、零停留服務、叫醒服務,同時推出護旅有JIA創新服務,可加借生活必需品、辦公文具、醫葯物品等,為您解決旅途中行李過重的後顧之憂,讓您的外出更加便捷,再次感謝您的肯定,我們期待您的再次光臨!
Guest User
Superior Double Room (No Window)
Stayed in Feb 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 13, 2025
The front desk service is good. The windowless king-size bed room I booked was upgraded to a window-free room for free. The hygiene is good: the room, carpet and bathroom are clean and tidy. The room is spacious and the view outside the window is good. The service and hardware are beyond expectations. 👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Once again, dear guests, thank you very much for your sincere comments on the hotel and thank you for your affirmation of the hotel, which is a strong motivation for us. We will always provide warm service to every guest. The hotel enjoys a superior geographical location and is within walking distance to tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stop service, wake-up service, and also launches the innovative JIA service, which allows you to borrow daily necessities, office stationery, medical supplies, etc., to solve your worries about heavy luggage during the journey and make your travel more convenient. Thank you again for your affirmation, and we look forward to seeing you again! Thank you for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Standard Queen Room (No Window)
Stayed in Feb 2025
Travel with friends
12 review
5.0/5
Outstanding
Posted on Mar 7, 2025
After searching and comparing, I chose this store. It is located near Window of the World and along Metro Line 1. There are subway entrances to the left or right of the building, as well as bus stops, making it convenient for travel. The room is not big, but warm and elegant, with a comfortable mattress. I stayed another night because I felt good. The front desk staff was enthusiastic and patient, and even upgraded the room. I will stay here again next time I come to Shenzhen.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Anonymous User
Standard Twin Room (No Window)
Stayed in Feb 2025
Business travellers
3 review
5.0/5
Outstanding
Posted on Mar 23, 2025
Good, recommended, clean and tidy. Friendly service, you can buy with confidence
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Queen Room (No Window)
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The service staff is very friendly, the environment is clean, the environment is nice and quiet, not facing the street, the facilities are complete and can be used normally.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Yizhixiaohaixing🦆
Standard Queen Room (No Window)
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The hotel is very clean, and the service attitude of the lady at the front desk is very good. I asked a little bit, and she was a lady named He. She also recommended attractions and nearby food for us! She also told us the precautions, which saved us a lot of trouble for our trip!!!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Anonymous User
Standard Queen Room (No Window)
Stayed in Oct 2024
Family
37 review
5.0/5
Outstanding
Posted on Nov 12, 2024
What's great is that the little girl at the front desk provides attentive service and solves any problems immediately. The hotel is a 10-minute walk from Splendid China, and there is a subway station next to it, which is very convenient for travel. This experience was great. I will book this hotel next time I come to Shenzhen!
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Dear guest, thank you very much for your sincere review of the hotel and your affirmation of the hotel. This is our strong motivation. We will always serve every guest enthusiastically. The hotel is strategically located, within walking distance to Shenzhen Bay Park, Splendid China and other tourist attractions. The hotel provides luggage storage services, zero-stop services, and wake-up services. It also launches the JIA innovative service for travel escorts, which allows you to borrow daily necessities, office stationery, medical items, etc., to solve your worries about overweight luggage during the journey and make your trip more comfortable. Going out is more convenient. Thank you again for your affirmation. We look forward to your visit again! Thank you for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Standard Queen Room (No Window)
Stayed in Sep 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 2, 2024
I stayed here for several days. The transportation was convenient. The room lobby was clean and sanitary. The service was good. When I came, I wanted to change to a twin room, and the front desk staff upgraded it to a twin room. Thumbs up! I will recommend this hotel to my friends if they need it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Dear guests again, thank you very much for your sincere comments on the hotel, and thank you for your affirmation of the hotel, which is our strong motivation. We will always serve every guest enthusiastically. The hotel is in a superior location and is within walking distance of tourist attractions such as Shenzhen Bay Park and Splendid China. The hotel provides luggage storage service, zero-stay service, wake-up service, and launches the innovative service of JIA, which can borrow daily necessities, office stationery, medical supplies, etc., to solve the worries of heavy luggage during the journey and make your outing more convenient. Thank you again for your affirmation, and we look forward to your visit again! Thank you for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Couples
2 review
1.0/5
Posted on Apr 1, 2025
It says it will open in 2020, but the room is old, the furniture is stained, and the carpet has been covered with years of cigarette smoke. The whole floor smells like sewer backflow. The price is not low, I don't know what they think.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of the hotel. We are very sorry that you were not very satisfied with your stay. We will feedback your opinions to the relevant departments, improve the hotel facilities and equipment as soon as possible, and strengthen the construction of supporting facilities. The hotel is committed to providing guests with a comfortable and clean accommodation environment. Hygiene is our top priority. We strictly follow the cleaning standards of Vienna Hotel to clean and disinfect rooms, bedding and other areas every day. We will always serve every guest enthusiastically. The hotel is in a superior geographical location and is within walking distance to tourist attractions such as Shenzhen Bay Park and Splendid China. It is very convenient to eat, drink and have fun nearby, and it provides luggage storage service, zero-stay service, and wake-up service. Thank you very much for your opinions on the hotel. We will seriously rectify and look forward to your visit again to witness our growth. Thank you.
Guest User
Standard Queen Room (No Window)
Stayed in Aug 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Excellent location, convenient transportation (subway station entrance), and high cost performance. The wall paintings are beautiful.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Dear guest, thank you very much for your sincere review of the hotel and your affirmation of the hotel. This is our strong motivation. We will always serve every guest enthusiastically. The hotel is strategically located, within walking distance to Shenzhen Bay Park, Splendid China and other tourist attractions. The hotel provides luggage storage services, zero-stop services, and wake-up services. It also launches the JIA innovative service for travel escorts, which allows you to borrow daily necessities, office stationery, medical items, etc., to solve your worries about overweight luggage during the journey and make your trip more comfortable. Going out is more convenient. Thank you again for your affirmation. We look forward to your visit again! Thank you for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Family
2 review
4.2/5
Very Good
Posted on Mar 19, 2025
On the second floor, there is an escape staircase leading to the safety door outside the street, which is often opened during the day. This poses a security risk loophole and I hope it can be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of the hotel. We are deeply sorry that you were not satisfied with your stay. If you have any questions during your stay, you can call the front desk and dial "0" and we will solve it for you. We are committed to providing you with a comfortable stay and good service. We are very sorry that we failed to satisfy you this time. The hotel provides luggage storage service, zero-stay service and wake-up service to make your outing more convenient. At the same time, we look forward to your stay again to witness our growth. Welcome to visit us next time! Thanks.