Citigo reserve Huange Zhenxuan Hotel Baoan center QianhaiShenzhen Reviews

Response from Property: Dear Guest,Thank you very much for taking the time to share your experience at our hotel. We are thrilled to hear that you were impressed with the warm and efficient check-in service provided by Miss Xie at the front desk. Her ability to anticipate and address guest needs is a testament to her professionalism and dedication to providing an exceptional guest experience. We are proud to have her as part of our team and appreciate your recognition of her efforts.We are also pleased to hear that our front desk staff, Xiao Ming, was able to assist you during your overnight stay. His attention to detail and willingness to help is a reflection of our commitment to providing exceptional customer service.Regarding your feedback on the breakfast experience, we are sorry to hear that the food temperature did not meet your expectations. We understand that hot and fresh food is essential for a satisfying breakfast experience. Please note that we will immediately address this issue with our culinary team to ensure that all food items are served at the appropriate temperature. Additionally, we will investigate the possibility of installing heat burners underneath the buffet food table to maintain the temperature of the food.Thank you for your valuable feedback. We take all guest comments seriously and use them as opportunities to improve our services. We hope to welcome you back to our hotel in the future and provide you with an even better experience.

Response from Property: Please refer to relevant websites for more information, and feel free to ask me any other questions.

Response from Property: I'm delighted to hear that you had a great stay with us! It's great to know that you found our location convenient, especially being right next to two shopping malls. This must have made exploring and shopping during your stay even more enjoyable.We're also pleased to hear that you found our staff to be very friendly. We strive to create a welcoming and hospitable environment for all our guests, and it's wonderful to know that our efforts were recognized.Lastly, a free room upgrade is always a nice surprise, and I'm glad it added to your overall satisfaction. Thank you for your positive feedback, and we hope to welcome you back soon!

Response from Property: Dear Guest,I am truly humbled and grateful for your kind words and appreciation. It's our utmost pleasure to know that you enjoyed your stay at our hotel and found the room clean, trendy, and comfortable.Our team strives to deliver exceptional service and a memorable experience for every guest. It's heartwarming to hear that our staff was helpful and responsive to your queries. We pride ourselves on our employees' dedication and commitment to ensuring your satisfaction.Furthermore, I'm delighted to hear that you appreciate our hotel's proximity to shopping malls. We understand the importance of convenient location and strive to make your stay as seamless as possible.Your feedback is invaluable to us, and we take it seriously to improve our services continuously. We are committed to exceeding your expectations and providing an even better experience next time.Thank you again for choosing our hotel and for your kind words. We look forward to welcoming you back soon and serving you again.

Response from Property: I'm sorry to hear about your experience at the hotel. It sounds like there were a few issues that made your stay less enjoyable than it should have been.Firstly, it's unacceptable that the room you booked was not available when you arrived. This is a significant inconvenience and it's important that the hotel takes responsibility for this mistake and ensures that it doesn't happen again. Waiting for an hour to have your room assigned is also not acceptable and the hotel should have had a better system in place to manage this situation.Regarding the breakfast, it's important that hotels provide high-quality food options for their guests. If the breakfast was not to your satisfaction, you should have been offered an alternative or a refund.The leaking roof is also a concern and could potentially cause damage to your belongings or create an unsafe environment. The hotel should have addressed this issue promptly and taken steps to prevent it from happening again.On the positive side, it's good to hear that the room service was generally good and that there was a laundry service available with help from the manager. These are important aspects of a hotel stay and can make a significant difference in the overall experience.

Response from Property: Dear Guest,Thank you so much for your kind words, "Good, clean"! We are delighted to hear that you found your stay with us to be satisfactory and that our cleanliness standards met your expectations.At our hotel, we strive to maintain a high level of cleanliness and hygiene in all areas, from the guest rooms to the public spaces. We understand that a clean environment is essential for a comfortable and enjoyable stay, and we take pride in providing just that.Your satisfaction is our top priority, and we are thrilled that our efforts have been recognized by you. We hope that your experience with us exceeded your expectations in every way.Thank you again for choosing our hotel for your stay. We look forward to welcoming you back in the future and continuing to provide you with excellent service and a clean, comfortable environment.Wishing you all the best!

Response from Property: Wow, we are absolutely thrilled to hear that you consider our hotel as the best in this area and even in Shenzhen! This is the highest praise we could receive and it means the world to us. Thank you so much for your kind words and for recognizing our professional approach and service.At our hotel, we strive to provide exceptional experiences for every guest, and your satisfaction is our top priority. We are delighted that you enjoyed your stay with us and that our team was able to exceed your expectations.Please know that your feedback is invaluable to us, and we will continue to strive for excellence in all aspects of our operations. We look forward to welcoming you back again in the future and providing you with an even more memorable experience.Thank you once again for choosing our hotel and for your kind words. We wish you all the best and hope to see you soon!

Response from Property: We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found the room spacious and comfortable, and that you appreciated the proximity to the big mall and Oh Bay, which offers even more shopping and entertainment options.We pride ourselves on providing guests with convenient facilities, and our washers and dryers are no exception. We are glad that you found them useful, especially if you are staying for an extended period.Thank you for taking the time to share your feedback. We are committed to providing exceptional service and accommodations, and your comments help us to continuously improve. We look forward to welcoming you back to our hotel in the future.Once again, thank you for choosing us for your stay. We hope your next trip will be as enjoyable as this one.

Response from Property: We are thrilled to hear that you enjoyed your stay at our hotel and found our service, view, and room to be excellent. Your happiness and satisfaction are our top priority, and we are glad that we were able to deliver a memorable experience for you.We are looking forward to welcoming you back again in the future. In the meantime, if there is anything else we can do to assist you or if you have any other questions or requests, please do not hesitate to contact us.Once again, thank you for choosing our hotel and for sharing your feedback. We value your opinions and use them to continuously improve our services.We hope to see you again soon!

Response from Property: Here's the English translation of your comment:"Everything is fantastic, accompanied by exceptional service. They even surprised us with a special arrangement for my birthday celebration. The location is truly convenient. I will absolutely return again!"

Response from Property: Your experience at the brand-new hotel in Shenzhen sounds truly exceptional! Your detailed account highlights several key aspects that make for a delightful stay, and I'm delighted to hear that you had such a positive experience. Here's a summary of your review, along with some additional thoughts:Impressive Lobby and Decor:The modern and stylish decor of the lobby immediately set the tone for a luxurious and sophisticated stay. This attention to detail shows that the hotel takes pride in creating a first-class atmosphere from the moment guests arrive.Clean and Well-Appointed Room:The impeccable cleanliness and thoughtful amenities in your room demonstrate the hotel's commitment to providing guests with a comfortable and convenient space. It's reassuring to know that every aspect of the room has been carefully considered to ensure a pleasant stay.Exceptional Service:The attentive and friendly service provided by the hotel staff is a testament to their dedication to making guests feel welcome and valued. Going above and beyond to address requests promptly is a hallmark of exceptional customer service, and it's clear that this hotel takes pride in delivering such a high level of care.Thoughtful Amenities:The complimentary lemon and mint water in the lobby was a delightful surprise that added a personal touch to your stay. Small gestures like this can make a big difference in creating a welcoming and homey atmosphere.Recommendation:Your enthusiasm for this hotel is infectious, and I'm sure many travelers would be eager to hear about your positive experience. Your recommendation to anyone visiting Shenzhen is well-deserved, and I'm confident that others will have similarly delightful stays at this hotel.Overall, it sounds like the hotel has successfully created a harmonious blend of luxury, comfort, and personalized service that is sure to leave a lasting impression on its guests. Congratulations on your wonderful stay, and thank you for sharing your experience!