Guest Reviews of Xilu Smart Homestay (Qiyi Street)
9.9/10
Perfect
341 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.9
Amenities9.8
Service9.9
Cleanliness9.9
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Positive reviews(338)
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Highly recommended(6)
Good air conditioning(3)
Negative reviews(3)
Guest User
Mulan Smart Twin Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Oct 2024
Couple
4 review
7.5/10
Posted on Feb 4, 2025
Lovely small inn, very basic, in the middle of old town.
Serve the purpose of us wandering and discovering Lijiang old town charms during morning before the crowds
Response from Property: 感謝您的温馨評價!我們的小旅館雖然簡樸,但希望能為您在麗江古城的探索之旅提供一個温馨的起點。能在清晨人少時漫步古城,享受那份寧靜與美好,真是太棒了!期待您再次光臨,繼續發現麗江的魅力!
banillatte
Smart Queen Room
Stayed in Oct 2023
Solo travellers
36 review
10/10
Outstanding
Posted on Nov 12, 2023
I highly recommend staying here!!! I was actually only planning to stay 3 nights in Lijiang but after chatting with Joye, I decided to make changes to my itinerary and even included Lugu Lake thanks to his recommendation. As a result, I ended up staying 2 more nights and I’m so glad I did. Kyrie, Cassie and the newly arrived 智远 have also been very kind and helpful during my stay. They really go above and beyond to make their guests feel at home and it’s the first time I felt so taken care of by accommodation staff. They also speak English so not to worry if you’re not a mandarin-speaker. Also, if you’re a dog lover, you’re gonna love the company of Nini and Hotdog here as well 😆 以后回到丽江,一定会住在这客栈!
6/11
Response from Property: Thank you so much for your enthusiastic and heartfelt recommendation! We’re thrilled to hear about your wonderful experience at our guesthouse and appreciate your kind words.It’s fantastic to know that our team, especially Joye, was able to provide you with valuable travel recommendations that led to you extending your stay and exploring new destinations like Lugu Lake. We believe in going above and beyond to assist our guests in making the most of their trip, and we’re glad that you felt well taken care of by our staff.Kyrie, Cassie, and 智远 are all dedicated to ensuring a memorable stay for our guests, and we’re delighted that they contributed to your positive experience. Their ability to communicate in English is a testament to our commitment to providing international guests with a seamless experience.The company of Nini and Hotdog, our furry friends, adds an extra layer of warmth to our guesthouse, and we’re pleased to hear that you enjoyed their presence.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Whenever you return to Lijiang, you’ll always have a home here at our guesthouse!Warm regards
Thanongsak
Mulan Smart Twin Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Dec 2023
Traveling with friends
4 review
10/10
Outstanding
Posted on Jan 13, 2024
Hotel was excellence!! Very clean and very comfortable.I recommend this hotel for everyone.Hotel manager and his staff was very helpful.They all can speak English.If anyone can contact to hotel before arrival,Hotel can pick up your luggages at the main road. Last days hotel staff helped us to bring our luggages to main road and call taxi for us.Thank you again. Next time we will come back and stay here
Response from Property: 插播一條廣告,我們家位於七一街八一下段,南門進來,五分鐘左右,正常我會出來接,不正常的情況,比如太早或太晚,就需要自己進來,家裡可以燒烤吃火鍋,大家AA,可以彈琴唱歌,聊天喝酒,歡迎每一位熱愛生活的朋友,如果你要求太高我建議慎重考慮,因為我們歡迎每位朋友,並不接待上帝,祝旅途愉快😀
OzhumengrenO
Yunyue Comfort Double Bed Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Mar 2025
Solo travellers
16 review
10/10
Outstanding
Posted on Apr 24, 2025
1. Good service, personally guided the way in the ancient city, and made tea.
2. Good hygiene, disposable towels and bath towels, smart toilet.
3. New facilities and decoration.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您抽出寶貴時間分享您的入住體驗,您的每一條反饋都對我們至關重要。我們始終堅信,熱情周到的服務是民宿的核心。能夠親自為您引導帶路、泡茶,是我們最大的榮幸。您的滿意是我們不斷追求的目標,我們會繼續努力,為您提供更加貼心、細緻的服務。衞生是我們民宿的底線,也是我們對客人的基本承諾。一次性毛巾、澡巾以及智能馬桶的配備,都是我們為了確保您有一個乾淨、舒適的入住環境而做的努力。您的認可讓我們倍感欣慰,我們會繼續保持高標準,不辜負您的信任。我們深知新穎、現代化的設施對提升入住體驗的重要性。裝修新、設施新是我們不斷追求的方向,希望這些能為您的旅程增添更多便利和愉悦。再次感謝您的入住和好評!您的滿意是我們最大的動力,期待您的再次光臨,我們將一如既往地為您提供最優質的服務和體驗。
Guest User
Yunyue Comfort Double Bed Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 18, 2025
The room is very clean, the service is very good, the boss is very enthusiastic and the service is very thoughtful, and there is a big dog to pet
Original TextTranslated by Google
Response from Property: Thank you so much for your compliment! The environment is comfortable, the boss is enthusiastic, and the dogs are cute, which are all points we are proud of. Hope your journey will be smoother. We look forward to your coming again and continue to create wonderful memories for you!
DUHUIMIN*
Smart Queen Room
Stayed in Mar 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Apr 7, 2025
The hotel service is warm, the hygiene is clean and tidy, the room is warm and spacious, the hotel is in a prime location, the housekeeping staff is also very kind, the front desk boss is also very enthusiastic, the room price is also very affordable, cost-effective! I have had more than one comfortable and pleasant stay experience. It is very close to the South Gate of the Ancient City. The boss will pick up and drop off the luggage, so there is no need to worry at all.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,收到您的高度評價,我們深感榮幸與喜悦!您的滿意是我們最大的追求,也是我們前進的動力。我們承諾將持續提升服務品質,確保每位賓客都能感受到家的温暖。感謝您的寶貴意見與支持,期待再次為您服務,共創美好回憶!
Guest User
Mulan Smart Twin Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 2, 2025
The room was very clean. The dry and wet separation was great. Then there was the bed. My friend and I stayed in two separate rooms and both said the bed was very comfortable.
Original TextTranslated by Google
Response from Property: 🐾 您還對我們的寵物朋友們表示了喜愛,它們是我們民宿的小小使者,總能用自己的方式給客人帶來歡樂。感謝您的理解與愛護,它們也將成為您美好回憶的一部分。
Guest User
Mulan Smart Twin Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 10, 2025
The room is very clean and tidy. The front desk is very warm and polite. It is very considerate. The ancient city road is not easy to walk. They helped us with the luggage. The view outside the room window is also beautiful. Don't worry about staying here, family members 😘
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們酒店服務給予滿分好評!您的滿意是我們不懈的追求,也是我們前進的動力。我們會一如既往地保持優質的服務水平,為每一位賓客創造更加難忘的體驗。期待您的再次光臨!
Guest User
Smart Queen Room
Stayed in Feb 2025
Solo travellers
1 review
10/10
Outstanding
Posted on Mar 9, 2025
I have stayed in so many B&Bs, but this one really amazed me. The facilities are complete, the details are perfect, and even the smart speakers are my favorite brand. The public areas are decorated in style, and the service is amazing! The bedding in the room is soft and comfortable, and the bathroom supplies are of good quality. It's like being at home. Full marks! Highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,收到您的高度評價,我們深感榮幸與喜悦!您的滿意是我們最大的追求,也是我們前進的動力。我們承諾將持續提升服務品質,確保每位賓客都能感受到家的温暖。感謝您的寶貴意見與支持,期待再次為您服務,共創美好回憶!
Guest User
Smart Queen Room
Stayed in Jan 2025
Solo travellers
1 review
10/10
Outstanding
Posted on Mar 29, 2025
The accommodation is very good in all aspects. The boss is also very nice and welcoming. It feels like home. The sanitation and other things are very clean. I like this accommodation environment very much. I will choose this place next time. It comes with a second visit
Original TextTranslated by Google
Response from Property: 🌈 We are very pleased that you have high praise for our homestay environment. We always believe that a warm and elegant space can add a touch of color to your journey. Your recognition is the greatest motivation for our unremitting pursuit of accommodation quality.
Guest User
Cozy Family Two-Bedroom Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Jan 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on Feb 26, 2025
The homestay is clean and tidy, the owner is very enthusiastic, and he also picks up and drops off luggage and gives a lot of advice for travel.
Original TextTranslated by Google
Response from Property: Dear guests, we are honored and delighted to receive your high evaluation! Your satisfaction is our greatest pursuit and the driving force for our progress. We promise to continuously improve our service quality to ensure that every guest can feel the warmth of home. Thank you for your valuable comments and support. We look forward to serving you again and creating wonderful memories together!
Buchilajiaooo
Mulan Smart Twin Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Jan 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Feb 17, 2025
I was deeply impressed by this hotel! First of all, the location is very convenient, close to the city center and major attractions, and it is very convenient to travel. The room is spacious and bright, the decoration style is modern and simple, the facilities are complete and clean, the bedding is comfortable, and the sleep quality is excellent. The hotel staff is friendly and responsive, making people feel at home. The breakfast is rich in variety and tastes very good. Overall, the cost performance is very high. Whether it is a business trip or a leisure vacation, it is highly recommended to stay!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,收到您的高度評價,我們深感榮幸與喜悦!您的滿意是我們最大的追求,也是我們前進的動力。我們承諾將持續提升服務品質,確保每位賓客都能感受到家的温暖。感謝您的寶貴意見與支持,期待再次為您服務,共創美好回憶!
Guest User
Yunyue Comfort Double Bed Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Jan 2025
Traveling with friends
6 review
9.7/10
Amazing
Posted on Feb 8, 2025
The housekeeper service is awesome. They reply to messages in seconds! They can solve any needs without delay. The room is clean and hygienic. The bed is comfortable. I forgot to take pictures. Hehe, sorry, but there are two small problems. The soundproofing of the room is not very good, but it will not affect my sleep. Anyway, I slept well. The room I stayed in was a little bright because the toilet window did not have a light shielding. It was a little dazzling when I woke up in the morning. Lijiang has great sunshine. A small suggestion is to add a curtain between the bathroom and the room, or add a light shielding to the toilet window. Hehe, a small suggestion
Original TextTranslated by Google
Response from Property: OK. Thank you for your feedback and suggestions. We will make corrections. Welcome to come next time.
Guest User
Yunyue Comfort Double Bed Room (Smart Control, Bathrobe, Deep Sleep Feature)
Stayed in Jan 2025
Couple
7 review
10/10
Outstanding
Posted on Feb 3, 2025
The facilities are complete, the room is clean and hygienic without any odor, the pictures are real, the whole house is smart, the small courtyard is very quiet and beautiful, the most satisfactory room I stayed in during this trip, the boss is super nice, nice~nice~ Recommended
Original TextTranslated by Google
Response from Property: 非常高興聽到您對環境和我們服務的喜愛!全智能設備讓您住得舒心,老闆的熱情也讓您如歸家般温暖。期待您再次光臨,繼續享受美好時光!
Guest User
Smart Queen Room
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 2, 2025
The room was very clean, exactly like the photo, with a beautiful little courtyard. When you get up in the morning, you can see the sun shining on the roof. The hotel is in a very good location. It is in the ancient city and close to various check-in spots, such as Sakura Restaurant and Rooftop Cafe, which are only ten minutes away. It is only a six or seven minute walk from the South Gate, so it is convenient to take a taxi. The boss was very nice and came out to pick us up and carry our luggage. On the first night, because I was alone, the boss took me to drink tea and coffee, and I could also walk the big dog in the inn. The boss also enthusiastically helped me take pictures, which was very emotional!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for giving a high score to our hotel service! Your satisfaction is our unremitting pursuit and the driving force for our progress. We will continue to maintain our high-quality service level and create a more memorable experience for every guest. Looking forward to seeing you again!