Lavande Hotel Shenzhen Xixiang Baotian 1st Road Subway Station store Reviews
Lavande Hotel Shenzhen Xixiang Baotian 1st Road Subway Station store
182-5 Baomin Second Road, Dongfang Yayuan, chentian community, Xixiang street, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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Lavande Hotel Shenzhen Xixiang Baotian 1st Road Subway Station store Guest Reviews
4.7/5
Outstanding
1777 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1777)
Positive reviews(1745)
Reviews with photos/video(216)
Friendly front desk staff(235)
Classy environment(157)
Awesome amenities(125)
Large rooms(83)
Would stay again(79)
Convenient parking(49)
Close to metro(38)
Delicious breakfast(28)
Negative reviews(32)
Tiffany
Deluxe Room (2 beds)
Stayed in Jun 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 27, 2024
Service is very good, so satisfied, thankyou
Tan Cheng
Family Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Is need to walk around 10 to 15 minutes from metro station to hotel. So is advise once come our from metro station could take taxi to hotel, only charge almost RMB11.
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!
Burkinsfamilytravel
Family Room
Stayed in Sep 2023
Family
21 review
4.0/5
Very Good
Posted on Sep 5, 2023
Good place for a short stop. The room has everything you need. Upset the room cleaning, a little dirty.
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 26, 2023
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Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!
Guest User
Deluxe Room (2 beds)
Stayed in May 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on May 15, 2023
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Neiyafuyaoli
Green Theme Boutique Double Bed Room
Stayed in Mar 2023
Business travellers
14 review
5.0/5
Outstanding
Posted on Mar 31, 2023
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Guest User
Green Theme Boutique Double Bed Room
Stayed in Sep 2024
Business travellers
34 review
1.0/5
Posted on Sep 5, 2024
Complaint against hotel staff: At 23:40 on the evening of September 4, I was parking my car while my wife went to the lobby to check in. After my wife provided the name of the person who made the reservation, a young man kept asking which platform the reservation was made on, what was the order number, and what room type? After I came over and provided the reservation SMS, this person asked me to provide the reservation information on the platform. I provided the reservation SMS, but he said that my reservation SMS was not valid and I had to look at the order number. The reservation SMS had the order number and Ctrip information. Let’s not talk about this process issue first. The service attitude is very problematic. Sour face? Adding a simple process to complicate it? I was very tired to come here late at night. Facing this situation, I didn’t make too many excuses with your hotel. What do you want to cooperate with? I have been to so many hotels and have never seen a hotel that would ask what room was booked? What platform? In addition, they said that the ID card photo was OK at the beginning, but later said that the ID card photo was not OK. How did you train your employees? A chain hotel has this service level? A large truck blocked the door? An unforgettable hotel stay, I will never stay in your hotel again. Please strengthen your three-guarantee management in front of the door and employee service awareness training!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. We are really sorry that you had a bad experience when you checked in. The hotel immediately strengthened the training of hotel staff and resolutely prevented this problem from happening again. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and look forward to visiting again!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Other
3 review
1.0/5
Posted on Aug 31, 2024
The room hygiene is extremely poor! ! There are hairs and hairs everywhere! It is so serious that there are false eyelashes on the carpet! Lufeng Hotel is a national chain brand after all, why is the hygiene standard so low? I don’t know if the cleaning lady has cleaned the floor and changed the towels!
And I think there is a big problem with the aunt’s work attitude! I hope the hotel can pay attention to it. The first time: When we got up in the morning to have breakfast, the aunt met us and asked us if we would stay again today? We answered no. The second time: At 14:15 noon, the aunt kept knocking on the door and said, "The time is up, are you still staying?" We also answered no. I know that we will definitely pay according to the hotel standard if we exceed the time limit. The third time: At 15:00, the aunt knocked on the door again, and she said that the time is up, and you have to pay for the delay. I want to say that as a customer, we must also know that we have to pay for overtime, and we rested late the night before, and it takes time to clean up and wash the next day, but the aunt kept urging you to leave when the time is up. The hygiene problem is unacceptable, and the aunt kept urging you to leave when the time is up. Shenzhen is full of hotels, with many choices. If the hotel does not do a good job of cleaning, it will lose many customers who trust Lufeng Hotel, and the hotel will also get more negative reviews.
However, it is worth praising the uncle who parked the car at night. The uncle also came up to clean the room later. When I found it unhygienic for the second time, the front desk asked the uncle to clean it again. I decided not to do it. It was not the uncle's job scope, but the uncle's attitude was very kind. The front desk was average
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Guest User
Business Room (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The service attitude is very good, the room is very clean and big enough, it is very suitable for bringing children and family to play together~ The experience is very good 👍 I will stay here again next time I come to Shenzhen😆
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, fully equipped rooms, better service, better quality, we just look forward to your visit again, I wish you a happy journey!
Lemonend
Deluxe Double Room
Stayed in Aug 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Aug 10, 2024
It's pretty good. I always book Lavande every time I come to Shenzhen. It's clean and comfortable.
Facilities: relatively new, all smart curtains, and the lighting design is relatively reasonable.
Hygiene: good
Service: OK
Environment: quite satisfactory
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, fully equipped rooms, better service, better quality, we just look forward to your visit again, I wish you a happy journey!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The room is clean and hygienic, with intelligent control switches and user-friendly design. I stayed there for three nights. The mattress was made of mousse and was quite comfortable. The bathroom design was not very reasonable, but everything else was ok.
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Business travellers
61 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Very cost-effective! Clean, large room, very quiet!! There is also a refrigerator! The location is also very good, very close to the airport, there are food everywhere downstairs, and there is also a fruit wholesale market!
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 9, 2024
The little brother M is very humorous, has a good attitude and polite service. The hotel is located near the business district and is very convenient for shopping. There is also a Yantian snack street where the food is delicious. I recommend staying in this hotel.
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, fully equipped rooms, better service, better quality, we just look forward to your visit again, I wish you a happy journey!
villa300e
Business Double Room
Stayed in Jun 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The front desk lady was very friendly and professional, and the booking and invoicing were fast. The room was spacious, clean, and well-equipped, especially the big bed was very comfortable.
The breakfast was rich in variety and tasted good.
The location of the hotel is also very convenient, close to the subway, and parking is also convenient.
Overall, I am very satisfied with this stay and highly recommend it!
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!
Guest User
Business Double Room
Stayed in Jun 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The hotel has a beautiful environment. The reception is good and service-oriented. The room is large and the bed is very soft. The charger can be charged for free by scanning the code. There are very good toiletries. It is exclusive to Lavande Hotel. I like it very much
Original TextTranslated by Google
Response from Property: Dear friend Li, Xiaoli is very happy to see your praise. Thank you for your recognition of the hotel! We will continue to work hard to do better and live up to your praise. Thank you again for your affirmation of the hotel. The hotel is located in the core commercial area of Bao'an District, only a 20-minute drive from Bao'an International Airport. It is adjacent to Colorful Times Square, Wanda Plaza, Wanhui City, Ganglong City, Xixiang Rainbow City and other complexes. Commercial shopping center, free parking lot, well-equipped rooms, better service, and better quality. We just look forward to your visit again. I wish you a happy journey!