Joella Y
May 20, 2025
They need to work on hospitality. Shu spoke to me in Chinese because it was more convenient for him assuming I speak Chinese. Yoda didn’t know how to store luggage properly. They make their own rules. Only gave luggage tag to some people and didn’t have clear rules. ***koshi (I couldn’t see the full name) had the shittiest attitude. Asking me if I understand. This was what made me cancel my second reservation. All three of them have the worst customer service.
The hotel was 2-star before this encounter. I wish there was a way to give negative stars. The only positive things about the experience was the shuttle bus (extremely packed) and Lawson convenience store. The bed was extremely hard and super close to the window with dust. The toilet in the room had a ring around it; I suspect it is unsanitary. They don’t do room service, but leave towels right outside your door. The customer service in the morning is extremely poor. This was what broke the camel’s back. The man the night before was a little more friendly. They all think they can just detach themselves from service because the kiosk in front of them does everything. Originally, I was promised that I could leave my luggage here since I have another reservation a few days later. But when I was checking out, I asked to leave my luggage here and they said I could not do that anymore. They are inflexible and have the worst front desk attitude I’ve ever encountered.
Shuttle, amazing! But there are A LOT more hotels in the surrounding area that offer this service as well, so I won’t be coming back here just because of its “convenience”.