Hotels Near Cirque du Soleil Joya in Solidaridad

Resort: Eldorado Casita’s Room: Beachfront Casita Booked this trip as a birthday present to my wife. This resort came as a recommendation from our travel agent who booked our destination wedding earlier this year. Our day of arrival was as about typical for any resort. The staff greets you, gets your bags, gives you a cold towel, offers you a drink. We were put into a golf cart and brought over to the Casita’s lounge to check in. Check-in was pretty normal, you meet your concierge, give the security deposit (the security deposit was $500, I feel like that was high but I couldn’t remember what we’ve paid at other resorts.) after you finish checking in, the concierge pulls out a paper map and begins to give you a quick overview of the resort circling things on the map and writing out what they are, this place is MASSIVE, bring sneakers because you will be doing a lot of walking. According to the signage on the walking path along the beach it’s over 3 miles long. After our meeting with the concierge we were brought to our room by the bell hop and settled in. The Room: I booked this stay through capital one as our travel agent didn’t have anymore “beachfront casitas” available to them to book. I really enjoyed the concept of the casitas, 10-16 rooms in a semi circle with a pool and pool bar in the middle( you can see them from Google maps) . The pool was never super crowded and allowed you to stay away from the party pool if you wanted. The room itself could use some updating (according to the internet the resort was built in 2000) the plumbing and electrical fixtures have seen their time (caulk is king in the plumbing department here) a paint job and more modern lighting would really help lighten the place up and create a more inviting space. As for cleanliness though, the room was clean, housekeeping was very good. The food: Dinner requires a reservation every night which can be made through the website they set you up with at check-in. As with a trip or a stay anywhere you have to have an expectation of what the food is going to be like. For the price point I wasn’t expecting Michelin star, but I wasn’t expecting old country buffet either but somewhere right in the middle is about par for the course at one of these resorts. Other than our first day lunch at the Thai restaurant, the rest of the food was a big disappointment. The Sante Fe Tex-Mex restaurant was subpar, the Italian restaurant was ok, not typical Italian cuisine like you would find the in US. We used the room service multiple times this trip and found it was one of the better room services. Food selection wasn’t huge but the portions were better and it came in a timely manner (usually 30-45 minutes. I’ve waited hours at some resorts) The buffets were ok, they had a smaller selection than I anticipated. The Mexican restaurants were only open for breakfast and not lunch and dinner. The only available Mexican food could be found at the small buffet all the way tucked in

Overall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review. There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!) Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion. We didn't go on the beach other than for a pre-wedding party. They go through COVID testing when you check in.

As other reviews have mentioned, this resort blocks Tripadvisor on their wifi, so I had to disconnect in order to leave a review here. The pros: most of the staff (especially the groundskeepers, drivers, and servers) are excellent. They are super friendly and great at what they do. Several stand out, but we didn't catch everyone's name. Alex (The Palms), Jonathan (Jade), Samuel (spa), and Julian shuttling us around are all wonderful people. Our concierge downstairs (female, didn't catch her name) is also great and booked our dinner at Fuentes. Food was mostly good, with the exception of La Isla at El Dorado Royale which was terrible food with terrible, mean-spirited service. The cons: the accommodations are pretty bad considering the price here. We booked a standard room with a balcony (higher floor) but were instead put in one of the rooms with a swim-up pool. It might sound like an upgrade, but it's a lower floor, and the pool is pretty much unusable due to how cold it is. We've been here for 5 days now, and I haven't seen a single person using it. Ants have been a regular pest in here. Our neighbors left out their room service for housekeeping to pick up, and it took them over 24 hours to get the dishes, causing a stink and more ants. The room itself has a comfortable bed, but the bathroom needs some updating. The jacuzzi had the drain completely detached when we arrived, and I had to screw it back in to get it working. The shower has a rainwater head above, but the switch to enable it requires an almost impossible amount of strength (so much so that you'll think you're doing something wrong). The drain is also pretty slow in the shower, but it's not a big deal. Other reviews are spot-on about the room needing a refresh. I can't speak to the quality of Bonanza Ranch, but some of the horses didn't seem very happy. Several exhibited signs of stress in their tiny stables (biting the bar and breathing in sharply, over and over again.) Even our tour guide mentioned it was anxiety-induced behavior. Bad: The Lomas travel people. You'll have to go to this office in order to book your ”More Inclusive” activities. These people have one of the easiest jobs on the resort, and they act like every waking moment speaking with a guest is painful. The woman who booked our activities on the day we arrived was literally rolling her eyes at basic questions. When our trip to Maroma beach was cancelled, we had to rebook with her, and she clearly couldn't wait to be finished talking with us. My girlfriend got sick one morning, and we couldn't make it for our Aktun Chen excursion, so I waited around for the office to open and tell them we wouldn't be going. When it opened, the man there refused to help, saying I didn't give them enough notice (even though I came as early as we possibly could given the circumstances). He didn't really listen to anything I was saying, and also wouldn't even call the front desk to let the transportation know we weren't coming. I hop

Jhon at Skybar 5th floor took good care of us. He was very pleasant and informative. We did visit the bar on several occasions and at one time it was very busy but Jhon managed to handle the rush professionally. We plan on Returning next year if all goes as well. I also want to mention that the food and service was exceptional. My only complaint is the elevators were too congested and very slow.

Perfect! Nice place and service!

Insanely beautiful hotel. The rooms are amazing. Service, beach everything is perfect

The room is big, the sanitary conditions are good, very clean, the location is too remote, it is very inconvenient to go out without a car, the hotel can only send a car, there is no Uber, the transportation is not convenient, you can only eat in the hotel, it is very inconvenient, the most terrible thing is that this hotel must give a tip if you consume in the restaurant, usually 15%, the problem is that the food is so-so, but the tip is collected very actively I don't recommend this hotel, the transportation is inconvenient, tip the hotel, ask the waiter to bring a bottle of water, the waiter will take the initiative to give you the tip you want, the dinner in the restaurant Kitchen is very salty, the taste is so-so, it is not recommended to eat dinner in the Kitchen, it is expensive and not delicious, the stay experience is very bad, not recommended 👎👎👎 Staying in this type of hotel is like being slaughtered

The hotel and all the experience was terrible. The food in the buffet is pretty much the same everyday and the quality is really low. There are not enough sunshades for all the guests in the hotel. One day, we left our towels on the sunbed, when we came back 30 minutes later they were gone and the staff told us that they ran out of beach towels. We lost our sunbeds and towels and we had to leave the pool because there weren’t any seats left. The staff doesn’t care about the hotel guests. The golf cars that are supposed to give you rides in the resort refused to take us like 90% of the time. The hotel concierge feels like a huge scammer. We asked if we could get a ride to the main gates of the resort and they refused to take us with the golf cars and said that we could call a taxi for 5$ each way (all of this is to move inside of the resort area). Also, they try to scam you by paying 50$ to go to playa del carmen, wich is like 15 minutes away. It’s a complete joke. Even for the price I don’t recommend this hotel to anyone.

The hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!