Residence le Terrazze

The accommodation impresses with its spotless rooms, friendly staff, and convenient location with stunning views. Guests appreciate the well-equipped rooms and amenities but note the complimentary shuttle service.

We didn’t book this hotel to start with we were moved here by our original room booking somewhere else. And, it seems after reading reviews there have been others with original bookings that are moved here due to “plumbing” problems at other rooms booked elsewhere. Makes me wonder if this is a thing they do to lots of people to get business. That being said let me start with the positives. Staff are very friendly and accommodating. Breakfast and drinks unlimited is a nice touch since it is very far from anything and taxis are outrageous. The shuttle to and from town is awesome and the driver was very nice. The bed is very comfortable and oh gosh that view is beautiful. With that, the negatives are pretty intense also. We were put in a garden room that was at the very most bottom of the hotel that took forever to get down the tight winding stairs. When we arrived my husband and I were brought down there where the staff stepped over a mat at the bottom of the stairs that you would assume was able to be stepped on. Well DONT! It’s covering a foot size hole that we both stepped in since we weren’t warned hurting my husbands knee and sending me to the ground since I was carrying a very heavy book bag. The staff member just looked at us and shrugged his shoulder then re covered the hole again. Once in our room we noticed the shower had tile hanging off and moldy spots. The floor in kitchen was very dirty, we found chips and ants in the floor. Most of the outlets in the rooms didn’t work so thank goodness we brought one that can charge 3 things at once. The hair dryer doesn’t work, and the AC mini split unit is too small for that size room, freezing up in the middle of the night causing it to throw water all over my husband in bed near it. We believe this is because while we were out during the day it was turned off by staff who did bring clean towels which was nice since the first set, 1/2 were dirty, so after turning it back on it couldn’t keep up to re cool the room. Ants were too bad on the terrace in front of our room to sit out. Overall it wasn’t a great experience. Would we recommend this hotel to someone, No, but we made it though so that’s okay. If you book this hotel beware.

We had an amazing stay! The views are amazing, the staff are amazing, the pool is amazing and the shuttle bus between Sorrento and the accomodation was the perfect way to get into town and do all of our day trips. There were plenty of restaurants in the area which were recommended to us by the team - all of them offered complimentary courtesy buses to get you there and back as well! We will miss our afternoon spritz on the rooftop terrace after a busy day! Highly recommend booking, had we known how satisfied we were going to be we would have booked for longer and visited the Amalfi coast based from Residence Le Terrazze via ferry. Ultimately, our stay was made to feel seamless. Special shout out to Giovanni and Daniele who made our stay one to remember and such a great experience! Thank you!!