Hotel Santika Mega City Bekasi

Hotel Santika Mega City Bekasi Reviews

Hotel Santika Mega City Bekasi

Jl. Ahmad Yani No.1 Lantai 5, Marga Jaya, South Bekasi Bekasi City, West Java 17144, IndonesiaView hotel details
Hotel Santika Mega City Bekasi
Hotel Santika Mega City BekasiHotel Santika Mega City BekasiHotel Santika Mega City Bekasi
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Guest Reviews of Hotel Santika Mega City Bekasi

8.3/10
Very good
68 reviews
Verified reviews
Location8.5
Amenities8.1
Service8.5
Cleanliness8.2
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All reviews(68)
Positive reviews(63)
Reviews with photos/video(16)
Great service(16)
Clean and tidy(13)
Great location(10)
Delicious breakfast(9)
Awesome stay(8)
Convenient for shopping(7)
Negative reviews(5)
LonaMisa
Superior King Room
Stayed in May 2026
Family
10 reviews
4.0/10
Posted on Jul 25, 2026
Dirty, old, hot corridors and lobby. It took forever to get out of the parking lot, and when I called the hotel to ask what was going on, the lady on the phone sounded annoyed. Ugh.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for taking the time to share your feedback. We sincerely apologize that your experience at Hotel Santika Mega City Bekasi did not meet expectations. We regret the concerns you encountered regarding cleanliness, the condition of the property, and the uncomfortable temperature in the corridors and lobby. We are also very sorry for the delay you experienced when exiting the parking area, as well as for the disappointing phone interaction that left you feeling unheard. Your comments reflect issues we take seriously, and we will use this feedback to further improve our overall guest experience. We appreciate your candor and hope you may consider giving us another opportunity to provide you with a more satisfactory stay in the future.
Guest User
Superior Twin Room
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 29, 2026
As a Malaysian, I highly recommend Hotel Santika. The rooms are clean, the staff are friendly, the food is delicious, and the price is reasonable! If you're traveling in Indonesia, definitely look for this hotel first! They have many branches. If I travel here again, I'll choose this hotel because it fits my budget.
Original textTranslated by Google
Response from Property: Yth. Bapak/Ibu,Terima kasih telah meluangkan waktu untuk memberikan ulasan dan rekomendasi positif kepada Hotel Santika Mega City Bekasi.Kami sangat senang mengetahui bahwa Anda, khususnya sebagai tamu dari Malaysia, menikmati pengalaman menginap bersama kami. Kepuasan Anda terhadap kebersihan kamar, keramahan pelayanan tim kami, cita rasa makanan, serta harga yang sesuai dengan harapan menjadi kebanggaan bagi kami.Kami juga sangat mengapresiasi rekomendasi Anda kepada para wisatawan yang berkunjung ke Indonesia. Hotel Santika Mega City Bekasi akan selalu berusaha memberikan pengalaman menginap yang nyaman, berkualitas, dan berkesan bagi setiap tamu.Kami berharap dapat menyambut Anda kembali saat berkunjung ke Indonesia dan memberikan pelayanan terbaik seperti sebelumnya.Salam Hormat,Maryunus HarefaGeneral ManagerHotel Santika Mega City Bekasi
Anonymous User
Superior Twin Room
Stayed in Jun 2026
Family
2 reviews
9.5/10
Amazing
Posted on Jul 5, 2026
Overall, it was good, but the swimming pool had too much chlorine, which made my eyes sting.
Original textTranslated by Google
Response from Property: Yth. Bapak/Ibu,Terima kasih telah memilih Hotel Santika Mega City Bekasi dan meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Anda.Kami sangat senang mengetahui bahwa secara keseluruhan Anda merasa puas selama berada di hotel kami. Kami juga mengucapkan terima kasih atas masukan yang Anda sampaikan terkait penggunaan kaporit di area kolam renang yang dirasa berlebihan dan menyebabkan ketidaknyamanan pada mata. Hal ini akan segera kami tindak lanjuti dan menjadi perhatian kami untuk evaluasi serta perbaikan agar kenyamanan tamu tetap terjaga.Kami berharap dapat kembali menyambut Anda di Hotel Santika Mega City Bekasi dengan pengalaman yang lebih baik di kesempatan berikutnya.Salam Hormat,Maryunus HarefaGeneral ManagerHotel Santika Mega City Bekasi
Guest User
Deluxe Twin Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
Everything was satisfying, including the gym facilities and the very easy access to the mall.
Original textTranslated by Google
Response from Property: Yth. Bapak/Ibu,Terima kasih telah memilih Hotel Santika Mega City Bekasi dan meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Anda.Kami sangat senang mengetahui bahwa secara keseluruhan Anda merasa puas selama berada di hotel kami.Kami berharap dapat kembali menyambut Anda di Hotel Santika Mega City Bekasi dengan pengalaman yang lebih baik di kesempatan berikutnya.Salam Hormat,Maryunus HarefaGeneral ManagerHotel Santika Mega City Bekasi
Anonymous User
Deluxe King Room
Stayed in Jun 2026
Family
14 reviews
8.0/10
Very good
Posted on Jul 8, 2026
Really enjoyed my stay here. The location is connected to a mall and very convenient.
Original textTranslated by Google
Response from Property: Yth. Bapak/Ibu,Terima kasih telah memilih Hotel Santika Mega City Bekasi dan meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Anda.Kami sangat senang mengetahui bahwa secara keseluruhan Anda merasa puas selama berada di hotel kami.Kami berharap dapat kembali menyambut Anda di Hotel Santika Mega City Bekasi dengan pengalaman yang lebih baik di kesempatan berikutnya.Salam Hormat,Maryunus HarefaGeneral ManagerHotel Santika Mega City Bekasi
lafatian
Superior King Room
Stayed in Dec 2025
Family
1 reviews
10/10
Outstanding
Posted on Jan 11, 2026
cozy place for your stay, easy access, at the heart of bekas
Response from Property: Kepada Bapak / Ibu yang terhormat,Salam hangat dari Hotel Santika Mega City Bekasi.Kami ucapkan terima kasih atas kesempatan yang diberikan kepada kami untuk menyambut dan melayani anda selama menginap di sini. Suatu kebanggan bisa mendapat ulasan positif tentang pelayanan kami. Besar harapan kami dapat menyambut anda di Bekasi dan terima kasih telah memilih Hotel Santika Mega City Bekasi sebagai rumah kedua anda.Salam Hormat,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Ria Margaretha
Superior Twin Room
Stayed in Dec 2025
Travelling with friends
5 reviews
7.0/10
Posted on Jan 18, 2026
For motorcyclists, access is a bit of a hassle because you have to go through the mall, and there are very few signs, so you have to keep asking for directions. Everything else is fine and matches the price, I guess. My rating is 7/10.
Original textTranslated by Google
Response from Property: Kepada Ibu Ria yang terhormat,Terima kasih telah meluangkan waktunya untuk memberikan penilaian selama Anda menginap. Kami senang mengetahui pengalaman berharga Anda selama berada di Hotel Santika Mega City Bekasi. Kami selalu mengedepankan kepuasan pelanggan sehingga ulasan anda sangatlah penting bagi kami, kami berharap akan segera bertemu anda kembaliSalam Hormat,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Guest User
Superior Twin Room
Stayed in Dec 2025
Family
1 reviews
8.0/10
Very good
Posted on Jan 16, 2026
Great variety of food, and it's delicious! Plus, direct access to the mall.
Original textTranslated by Google
Response from Property: Kepada Bapak/Ibu yang terhormat,Terima kasih telah meluangkan waktunya untuk memberikan penilaian selama Anda menginap. Kami senang mengetahui pengalaman berharga Anda selama berada di Hotel Santika Mega City Bekasi. Kami selalu mengedepankan kepuasan pelanggan sehingga ulasan anda sangatlah penting bagi kami, kami berharap akan segera bertemu anda kembaliSalam Hormat,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
JUNAIDI ROPARULIAN
Superior King Room
Stayed in May 2025
Family
4 reviews
8.0/10
Very good
Posted on Jun 17, 2025
We thought it was pretty good! It's located above the parking garage.
Original textTranslated by Google
Response from Property: Bapak/Ibu Jun yang terhormat,Terima kasih telah meluangkan waktunya untuk memberikan penilaian selama Anda menginap. Kami senang mengetahui pengalaman berharga Anda selama berada di Hotel Santika Mega City Bekasi. Kami selalu mengedepankan kepuasan pelanggan sehingga ulasan anda sangatlah penting bagi kami, kami berharap akan segera bertemu anda kembaliSalam Hormat,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Terick Tee
Superior King Room
Stayed in Sep 2025
Business traveller
12 reviews
8.0/10
Very good
Posted on Nov 9, 2025
OK. Not bad. Standard hotel in Indonesia. Below is mall, but not much things to walk. Opposite size another mall. Only can found super market /grocery shop at opposite mall.
Response from Property: Dear Valued Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Restu Safaat
Superior Twin Room
Stayed in Apr 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on May 24, 2026
The service was great and responsive.
Original textTranslated by Google
Response from Property: Yth. Bapak Restu Safaat,Terima kasih atas ulasan positif yang telah diberikan kepada Hotel Santika Mega City Bekasi.Kami senang mengetahui bahwa pelayanan dan respons dari tim kami dapat memberikan kesan yang baik selama Bapak menginap. Apresiasi ini akan menjadi motivasi bagi kami untuk terus memberikan pelayanan terbaik kepada seluruh tamu.Kami nantikan kembali kehadiran Bapak di Hotel Santika Mega City Bekasi.Salam Hormat,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Guest User
Premier Room King
Stayed in Apr 2025
Solo traveller
6 reviews
10/10
Outstanding
Posted on Aug 7, 2025
The room was spacious and clean. The service was excellent and friendly, making my stay very comfortable. Plus, it's conveniently located near the mall.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Isnani
Superior King Room
Stayed in Apr 2025
Business traveller
55 reviews
9.5/10
Amazing
Posted on Jul 19, 2025
Located above a mall, it's inconvenient because taxis won't drop you off at the 5th-floor lobby.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Guest User
Premier Room King
Stayed in Nov 2025
Couple
1 reviews
4.0/10
Posted on Dec 25, 2025
There is stain in chair and bed linen
Response from Property: Dear Valued Guest, Warmest Greeting Hotel Santika Mega City Bekasi. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Maryunus HarefaGeneral Manager Hotel Santika Mega City Bekasi
Guest User
Deluxe Twin Room
Stayed in Jan 2025
Travelling with friends
17 reviews
5.5/10
Posted on Apr 1, 2025
Not much food choice after midnight...only good if ur going for events at the convention centre