Spa hotels in Lombok

This was a treat as it’s a birthday celebration but it soon turned into a series of unfortunate events. The service and staff are amazing but their rooms have a serious bug problem. We woke up in the middle of the night to find our pillows covered with winged bugs that looked like ants, they were in the pillow and on the pillow, upon inspection there were more on the headboard and on the sofa by the window. We started to also notice dust piles on the floor in the room too, so we suspect they are eating at the wood. It was pretty alarming to find and have bugs crawling on your bed and we soon found out it was on our bags too. A staff member was quick to come to our room to inspect but the main team have already gone home. They allowed us to switch rooms but it looks like the problem is in the other room too. By the bed, more dust piles and on the sofa more bugs. It’s midnight so we sprayed the bed with bug spray and hope no more will crawl on us. As well as this their sink was blocked. We are both adventurous people, slept in the rainforest before, camped etc so we are not scared of bugs but when these could be termites or carpenter ants, our biggest worry is bringing them home. It’s not a nice situation for them either given their buildings are 200 years old. The next morning comes and the situation was not handled like a luxury hotel would. No one came to speak to us about it and no apology until I mentioned it at reception. The room they moved us to was also a smaller one so we effectively paid for a bigger room that we couldn’t stay in, this also wasn’t mentioned. There were positives like free bike usage, good cocktails, board games in lobby and a clean pool but I wouldn’t say this is a luxury hotel but more like a 3 star hotel with a 5 star mask. All in all, a birthday that wasn’t a treat.

Pondok Santi Estate is truly an exceptional place to stay. We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel. Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive. The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special. What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay. Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort. We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.

The hotel's location is fantastic, right on the beachfront with private sun loungers. The staff are welcoming, and there's a tap outside each villa to rinse off sand after the beach. We were greeted wonderfully and checked in immediately as our room was ready. They promptly brought welcome drinks and cold towels. Regarding the downsides: there are no disposable toothbrushes or body lotion. The water isn't in disposable bottles but in a carafe that you have to refill yourself in the lobby. The room is very dark with insufficient lighting. The windows aren't airtight, leading to high street noise, especially when the call to prayer starts at night. The refrigerator is also very noisy. The air conditioner is positioned to blow directly onto the bed, so we had to sleep with our heads at the foot of the bed. The AC is also loud. There were strange worm-like caterpillars crawling in the bathroom and room. There are no power outlets near the beds. Breakfast is à la carte, with an additional buffet offering vegetables, fruits, cheese, cold cuts, and pastries. The breakfast food isn't very good; poached eggs were overcooked. A plus is that you can order several dishes from the menu. The latte coffee was very bitter, and I had to add milk myself. I believe the price for this hotel is too high. The only plus is the location – it's conveniently situated a 10-minute walk from the port and has a beach spot where you can see turtles.

Total 4 buildings. Deluxe Ultimate Rooms, in a 4-storey building at the back, are newer and very beautifully furnished. Deluxe Classic rooms (in 3-storey buildings) look rather old and worn and some of them (in the first building, nearest to the reception, are under renovation). Some construction work is being carried out now next to the reception and in the first hotel building - thankfully, I didn't hear any noise or disturbance from my room. Reception is very drab-looking and dimly lit and the tiny lobby is not a place you wish to hang around. Standard check in time is overly late, at 3 pm. Didn't use the 2 pools as I was there in the rainy season and most days, it rained on and off throughout the day. New hotel restaurant at the back is air-conditioned (there's outdoor dining area too), very clean and exudes great ambience! Buffet breakfast has lots of choices - some of the selections are good (pizza, finger food and some of the hot dishes) while others, like the pastries (limp and cold) and chilled items (pretty but excessively sweet desserts) didn't appeal to me. Wifi was painfully slow and frequently got disconnected in the room - the strongest signals are in the restaurant and reception. Overall, I love the spacious, beautiful and well furnished new Deluxe Ultimate room, the greenery all around and the friendly staff service.

location: 4.5/5 - not far from the airport. about 40 mins to an hour. secluded. perfect for staying in and spending time and money on the services they provided service: 4.9/5 - the staff are friendly, attentive, helpful all that without being ‘too much’. any requests must be liaised through whatsapp, since they don’t have a phone in the villa, they will reply within 10 minutes. the 0.1 minus was bc i put a special request and they didn’t bother to do it. tried to book a massage appointment last minute too bad they have no availability. food: dinner 5/5 - prices after tax are still very affordable. had steak & frites for less than rm60 (Malaysia could neverrrrr). cocktails selections are good and strong. breakfast 4.5 - wide selections but nothing extraordinary. they have eggs station but the eggs were bland. your normal breakfast buffet spread mix of both asians and western price: a little on the higher side and i’ve spent a fair share of staying in nice resorts around Lombok but no complaints because i know what i wanted

The most annoying thing: the bar/restaurant operates separately from the hotel, and there's no way to pre-authorize your credit card. As a result, you're constantly paying: breakfast, lunch, after-work drinks, dinner... it's impossible to leave without cash. The hotel staff isn't very efficient: we asked for water, we never got it; we asked for a towel change, the cleaning lady didn't do it; and when we asked to reserve a horse-drawn carriage to take us to the pier, they forgot...

Excellent hotel with a very diverse and delicious breakfast. The staff are pleasant and kind. The hotel grounds are large and clean. The rooms are cozy and have everything you need. I loved everything about it, and if I return, it will only be to this hotel!

We recently stayed at Jayakarta Lombok and had a pleasant experience overall, thanks to a mix of warm hospitality and beautiful natural surroundings. The highlight of the stay was undoubtedly the excellent and friendly staff, who were consistently welcoming and attentive. Their warm service made us feel right at home from the moment we arrived. They even upgraded our room to be right in front of the swimming pool free of charge, which the kids loved! The general facilities at the hotel were impressive. From the spacious pool area to the lush, well-maintained gardens, the resort has a tranquil, traditional charm. We particularly enjoyed the sound of the waves gently rolling in throughout the day—it added a wonderfully calming backdrop to our stay. The sunset views from the restaurant and beach were simply stunning, offering a perfect setting for evening meals or a quiet moment of reflection. Breakfast each morning was a treat, with a good variety of options that catered to both local and international tastes. The food prices across the hotel were reasonable, which made dining in-house convenient and budget-friendly. That said, there were a few areas that could use some improvement. The furniture in the rooms felt quite outdated, which slightly detracted from the overall comfort. Additionally, there’s no iron provided in the rooms, which was a bit inconvenient for longer stays or guests attending events. On Saturday evening, we found the music to be excessively loud, going on until about 10pm. While some guests may enjoy the atmosphere, it might not be ideal for those seeking a quieter evening, especially those with kids. We also noticed some inconsistency in the food quality—what was excellent one day could feel average the next. Moreover, while the beach itself is beautiful, it was often quite dirty due to local fishing activity. To their credit, the hotel staff do make a visible effort to keep it clean. Another consideration is the lack of nearby amenities. There aren’t any ATMs or money exchange options within walking distance, so guests should plan ahead. Lastly, the hotel does not have lifts, which could be a challenge for those with mobility issues. However, this also contributes to its traditional, resort-style vibe which many will appreciate. In summary, Jayakarta Lombok offers a relaxing, friendly, and scenic stay that’s ideal for those looking to unwind by the beach. With a few modern updates and consistency improvements, it could be even better.

Comfortable rooms and parking, friendly receptionist, fast check-in process, lots of food selling in front of the hotel

This is the sweetest and friendliest hotel! Every single staff member is ready to help you at a moment's notice. I had an accident, and the kindest employees at this hotel, every last one of them, helped and participated in repairing my motorcycle and provided me with assistance and support. The rooms are clean and tidy, and housekeeping comes every day. Breakfast was sometimes buffet style, sometimes à la carte. Everything was delicious. The location is superb. But what I'll remember most is the kindness and love from everyone.