Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 20, 2025
Mianqiuweiba
The hotel is located in the Loop area, with a relatively high safety factor.
The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there.
The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them.
I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~
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Price per night from:NZD 512
Posted on Aug 31, 2025|Superior Room
Guest UserThe room was spacious and grand, about 50-60 square meters, and the bathroom was also quite large, around 10 square meters. My room on the 25th floor even had a kitchen, and the night view from the window was stunning, which was a pleasant surprise.
The terrace of Terrace 16 Restaurant on the 16th floor offers the most beautiful views of the Chicago River, perfect for lunch or afternoon tea.
The front desk staff who checked me in was excellent. They informed me about the Trump Spa on the 14M floor and that I could use its facilities. Later, on the day of my check-out, my friend booked a City Architecture Tour for me which ended at 12:30 PM. I asked if I could extend my check-out until 1:00 PM, and the foreign front desk staff member kindly offered me a 2:00 PM check-out. Overall, the front desk and restaurant staff provided great service, making me feel respected as a guest and not discriminated against. The hotel's facilities and atmosphere are wonderful, making for a very comfortable stay. It was a very pleasant check-in experience.
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Price per night from:NZD 708
Posted on Apr 23, 2026|King Suite with City View
Anonymous UserThe room was incredibly spacious, more like a suite. As soon as you walked in, there was a sofa, dining table, and TV, like a small living room. Further inside, there was a separate bathroom with a wet/dry area. Across from that, there was a dedicated wet bar area with a microwave and refrigerator. The innermost part was the bedroom, which also had another TV. While I probably wouldn't turn them on much, it's definitely worth mentioning that the room has two TVs. The location is very convenient, with a famous deep-dish pizza place right downstairs (though I personally didn't find it tasty). The hotel gym is also very well-equipped. The only downside was that there was no complimentary bottled water in the room, but that's typical for most hotels in the US.
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Price per night from:NZD 338
Posted on Dec 24, 2024
Guest User
The room is large and fully equipped. The location is good and the transportation is convenient. There is a subway station a few steps downstairs, a supermarket opposite, and Chicago's famous deep dish pizza next door. Although it is in the city center, it is still very quiet.
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Price per night from:NZD 309
Posted on May 28, 2026
Guest User
The location is great, with a CVS and a Jewel Osco nearby, and it's within walking distance to the Magnificent Mile and Millennium Park. The facilities are a bit old, especially the carpet which looked quite dirty. Housekeeping started knocking on our door at 8 AM every morning 😮💨, yet when we returned to the hotel in the evening, the room hadn't been cleaned. Upon check-in, I noticed the bottled water was priced at $3 a bottle, free for members. So I didn't drink any of the hotel's water. However, after checking out, my credit card was charged $6 for water. It's not a lot of money, but it left a bad taste in my mouth. Thankfully, Trip.com customer service was very helpful and negotiated with the hotel for a refund, which I'm still waiting to receive.
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Price per night from:NZD 313
Posted on Jul 2, 2025
Guest User
This hotel was perfect! Located next to Riverwalk and basically everything in the downtown area. I had the King Spa River view room and it was amazing. The view was perfect and the tub was on point.
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Price per night from:NZD 514
Posted on May 19, 2026
Guest UserThis was my first time booking this hotel through Trip.com, and the environment was excellent, especially the staff – every single person was incredibly friendly. I usually don't like going to Chicago because I always feel it's unsafe, but I went for a graduation ceremony with some students. Staying here felt convenient and safe. Trip.com's service was also very helpful. I'll definitely stay here again next time I visit Chicago. It's super convenient for shopping and getting to other places.
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Price per night from:NZD 517
Posted on Aug 17, 2024
Jianru
Claridge house is located close to Chicago History Museum and couple blocks to shoreline of Lake Michigan, many nice restaurants in walking distance and easy to Uber around. The building is old fashioned and very nice, front desk staff is very professional and friendly. I reserved a room with two queen beds, which is nice and clean with a very spacious bathroom. There is valet parking next door, expensive but kind of reasonable with the location. Overall I enjoyed my stay.
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Price per night from:NZD 294
Posted on Jan 19, 2026
Guest UserThe room isn't huge, but it's clean and elegant. The service was excellent, and the valet parking was very convenient. Luggage storage was also a breeze. The hotel's location is fantastic, with plenty of shops to explore right outside. I'd definitely choose this hotel again next time I'm in Chicago.
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Price per night from:NZD 611
Posted on Sep 24, 2025|Standard Two Double Room
Guest UserExcellent location with access to red and blue lines and bus networks. And in the centre of the city. A character building with spectacular internal decor. Especially popular with conferences. Room was spacious and included two doubles with usual amenities though we did have to ask for a kettle. Staff very friendly and check in was seamless despite being busy. Two niggles included a $25 daily fee that could be offset by discounts in various parts of the hotel. Though for us it was a tax as we did not want the discounted services. Also cleaning services invariably wanted to service the room when we were in it. Attempts to renegotiate cleaning times did not work and in the end we timed our absence from the room to when cleaners would want to clean room. A very good experience for us nevertheless.
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Price per night from:NZD 437