Featured facilities: Private Swimming Pool, Airport Pick-up Service, Laundry Service (On-Site)
Very Good
22 reviews
8.1/10
1 night
From CAD 27
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8.8/10
Very Good
GGuest UserVery enjoyable stay overall. The first night wasn't as good though because they gave me a room on the 3rd floor which had a few ants the next morning, so I requested a room change and they gave me a room on the 6th floor which was much better. Housekeeping was good since they clean all the dishes but they don't provide hand towels, only provide packets of bath gel and shampoo and small cheap hotel bar soap which I didn't use. Also, the hot water was only lukewarm the whole time and they didn't have a second trash can after I changed rooms which is strange. Additionally, I had to request trash bags since it seems pretty gross without them. If they fixed these small issues, the hotel stay would be nearly flawless. The gym was top notch.
One other thing, check-in was a hassle since they make you sign this waiver saying you won't break or lose any little item in the room like the 8 picture frames and 2 ornaments on the walls and tables, the chairs and tables themselves, and anything and everything in the room. So I had to check every item was there myself before signing the form.
GGuest UserI had a really good stay at this hotel. The place was clean, quiet, and comfortable. The staff were nice and welcoming from the moment we arrived. Check-in was fast and easy, and they explained everything clearly.
The room looked neat and smelled fresh. The bed was soft and comfortable, so I was able to rest well. The aircon worked properly and the WiFi connection was good too. I also liked that the bathroom was very clean and complete with basic things we needed.
The food was good and there were many choices during breakfast. The hotel also had a relaxing atmosphere which made the stay more enjoyable. The staff were always polite and quick to help whenever we needed something.
Overall, I really enjoyed my stay here. Everything felt smooth and stress-free. I would definitely come back again and recommend it to others looking for a nice and comfortable place to stay.
MMartin Z61The hotel is famous for its perfect location in the middle of all actions and a nice bar with view on the swimming pool. My only criticism is that for my room there was hot water coming only after 5 long minutes of letting the shower on.
GGuest UserWe were looking forward to trying out Prime Asia Hotel based on the photos seen online. We have mixed experience after our stay.
GOOD:
1. The rooftop pool was big enough with numerous seating options around it. The asian inspired gazebos on both ends gave a relaxing ambiance to the space.
2. Breakfast buffet had a wider array of dishes. We loved that they have two dishes each for Indian and Korean guests. Tumeric basmati rice was savory. Gochugang Eggs and Fish Cakes dish was delicious. Although Masala Chicken was lacking spices so was bland.
3. Housekeeping and Breakfast restaurant staff were engaging and quick to serve. Special mention are Iya of housekeeping and Ross of IMO.
4. Smart TV in the room so Netflix ready.
COULD BE IMPROVED:
According to their website: ”Welcome to Your Perfect Getaway.
A contemporary retreat featuring spacious accommodations and carefully curated amenities for every traveler.”
1. We booked a family room. Upon entering we were surprised to find NO bedside table. Does hotel management expect their guests to place their mobile phone, eyewear/prescription glasses, TV remote, etc on the floor? In the photos online, rooms had side tables. We had to go down to the reception to ask. To be fair, housekeeping staff searched for a side table and was able to bring a table (see photos).
2. No electric kettle and coffee/tea making amenities. Even lower standard hotels/motels have these. Had to borrow from IMO Restaurant.
3. Smart TV would not load Netflix. Another call to reception to have their technical staff come to fix it.
4. Room refrigerator would not turn on. Fourth call to reception for assistance. Housekeeping came again and we found out that the ref was defrosted by turning off the breaker.
To summarize, the hotel has a lot going for it. Hopefully management acts on these improvement points which are not hard to rectify. So for now only ⭐ ⭐ ⭐ overall.
GGuest UserI had an amazing experience with SureStay Studio by Best Western Clarkview.
I was looking for a special place where I could treat my wife and 3y/o son for Valentine’s Day. I’m currently working abroad, so I wanted to make the celebration extra meaningful even if I couldn’t be there with them. I messaged the property two weeks in advance with a special request a bouquet of flowers for my wife and Kinder Joy chocolates for my son. I knew this was beyond their usual scope, but they gladly assisted me. I sent the funds via GCash, and they took care of everything.
I also requested if they could print a personal letter for my wife. I forwarded my message to them, and without hesitation, they printed it beautifully and included it in the bouquet of flowers. That extra effort truly meant so much to me.
I would also like to mention that the bouquet in the photo (price list probably from their partner) they initially sent didn’t look very impressive but in actual, it was beautifully arranged and looked classy and expensive. My wife was really impressed! 😁
What truly touched my heart was that they went above and beyond my request. They prepared the room with a romantic setup, complete with petals and candles something I didn’t even expect. My wife was so amazed and happy. When they arrived, they were greeted warmly and with genuine excitement by the staff.
The team was very responsive and accommodating from the beginning until the day of the surprise. Their effort, sincerity, and attention to detail made this celebration unforgettable for my family.
The place itself is cozy, clean, and well equipped with a rice cooker, water heater, induction cooker, refrigerator, a very spacious bathroom, dining area, and even an indoor pool for both adults and kids.
I highly recommend this place not just for a comfortable stay, but especially if you’re celebrating a special occasion. They truly care about their guests and make every effort to create beautiful memories.
Thank you so much for helping me make my wife feel loved despite the distance. ❤️
RRoland IgisomarGetting a hotel at this price is, ”you get what you pay for”.
The Pro's: Customer service was great from the start, from the doormen to the front desk receptionist and the bartender/waitress. Hotel lobby, restaurant, and the rooms are clean.
The Cons: The problems I had on my first room was that the room a/c was blowing cold air on my 1st day only, and my fridge didn't turn ON when I plug it into the outlet. No microwave. Bad smell was coming from from the drain pipe in the restroom. The 4th day I moved into a different room with GREAT a/c unit. Now that room has no fridge, leaking water fixture below the restroom sink, no microwave, and the room was close to the road so you hear all the loud noises from morning till 9 or 10pm. I hope the management change the windows to soundproof the noise out. It didn't really disturb me since I just put my earphones in and listen to music.
Overall, great price and great customer service. Management just need to fix some appliances and plumbing issues.
蕭蕭家仁The hotel is very clean, the location is excellent, and the service is great. The only minor downsides are the slightly limited gym equipment and the small pool, which you hit the end of very quickly.
EElydia Reyes (ERRstories)Booked for my friends. They said that the staff are friendly however, the rooms are not that new anymore, aircon had problem too. May be accessible though. Breakfast is not buffet but there's free also.
AAnonymous UserConveniently located next to the subway, easy to take a taxi, and convenient for shopping and dining. The hotel offers good service, a comfortable environment, clean rooms, and is very affordable, making it a very economical choice in downtown Kuala Lumpur.
UurunawaygirlI expected worse because it was very affordable but it exceeded my expectation. The room was huge, the bed was soft and clean. The bathroom was okay. If you're just having a layover, it's perfect.