3-Star Hotels in Allegheny County

The broken floor lamp in our room was removed and never replaced. When I inquired, the front desk staff on duty that day casually dismissed my concern, claiming not all rooms had floor lamps. Fortunately, I'd stayed here before. And not taking their word for it, I checked other rooms being cleaned and even confirmed with the cleaning staff that every room is indeed supposed to have one. This level of service was truly disappointing! Given that this floor lamp is the room's primary light source, the room was very dark without it. We decided then to approach a different front desk staff member the following day. Then there was the bedding. I couldn't tell if housekeeping hadn't changed the sheets or if they simply looked that way, but they appeared slept in and even had hairs on them. We only discovered this late at night when preparing for bed, as we hadn't pulled back the covers upon check-in. Given the late hour, we simply took photos as evidence (first three pictures). The next day, we reported these issues to the front desk. The lady on duty apologized sincerely and assured us the sheets would be changed as soon as the cleaning staff arrived, also promising to replace the missing floor lamp. We thought all issues had been perfectly resolved. To our horror, that evening, upon returning to the hotel and pulling back the covers, we were greeted by a sticky, gooey mess. It looked like a used band-aid that hadn't been removed from the sheet before washing, resulting in a sticky, clumpy residue (last picture). It was so disgusting that we quickly wrapped it in tissue paper and removed it. But at that point, we were beyond complaining and frankly, had no energy left to report it to the front desk again. We just let it go. Honestly, despite these frustrating incidents, the hotel itself does have its good points. The location is excellent, within walking distance to CMU, and it has a small kitchenette for simple cooking. I truly hope they can improve and offer a better experience in the future.

The front staff was friendly and the rooms were spacious. This one was for senior citizens that came in for a family event. We requested a room that was close and close to the elevator. Both of which were accommodated. There was appeared to be a blood stain on one of the comforters, but because it was a double room the seniors decided to put their luggage on the that bed. 

The hotel was very clean except the shower area which had a bit of soap residue and was slightly slippery. The free breakfast was great with all you can drink coffee and fruit juices, with hot items including sausage eggs and pancake. The gym and pool was not heavily utilized and provided good privacy during my stay.

Room was good stay for the night, however, the trip.com site did false advertise of pool at facility which was a huge reason on booking this hotel for the night. My family expectation to swim in a inside pool were crushed to oblivion when we found out not only is there not an indoor pool but to be told there was not a pool at the facility at all since they been open as of December 2025. I was told this by the female attendant on July 18th, 2026 at 9:48 am who was not at front check in counter but gossiping in the buffet breakfast area with another worker and a guest. She was very nonchalant about assisting me and my concerns, when I approached her after waiting for over 6 minutes at the counter and searching for whoever is working the front desk. I asked her what time is check out and if I could get a partial refund due to false advertising of pool and she said that I would have to contact trip.com or whomever the third party I booked with for it is not her concern nor does she deal with third party websites/companies WHILE storing her coffee or tea and not making eye contact with me in a condescending tone. Would I stay here again no, because of rude front desk staff.

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

Re-lived in different city hotels under the same brand. Today, the front desk is very warm. A family of five is enough to travel. The room is clean and tidy, the water is large, the location is convenient, and the service is warm. This home gives us a good overall experience. 👍

The environment is very good and the room is large. It is an apartment hotel: it has a kitchen, refrigerator, microwave, etc., and the facilities are complete. American hotels do not provide slippers, so remember to bring your own

Everything is good. It is close to the examination center for those who come to Shenzhen for examination. But the room is a bit small.

Room was clean and bed was comfortable. Decent for price point.

The hotel is in a good location, the service is good, it is convenient to go anywhere, living on a high floor, you can see the beautiful scenery of the whole city from a distance, the hotel is cost-effective, and the experience is good