Find 5-Star Hotels in North Lombok Regency

Unfortunately, the facility is a bit old and is not well maintained. There are not enough staff at breakfast and the selection is poor. The private pool is a bit unkempt and very small. There is no large pool of its own, it is shared by the diving operator next door and is rather unpleasant. We were offered an overpriced trip.

Really nothing but praise for this gem on Lombok island. The hotel is brand new, but I honestly think this will be the number 1 resort in the coming years. No matter its a family vacation, or a romantic getaway for couples, this place has it all. From the unparalleled service, to the amazing food… to some of the most breathtaking sea views on planet earth, this place has it all. From the moment you arrive to the moment you leave, your stay here will be an unforgettable experience. Truly a highly recommended hotel for anyone heading to Lombok.

Super nice place to stay located in the not that busy part of the island where you can enjoy wonderful sunsets every day. Property is new, they just opened up some months ago, and you can see they are still in the process of understanding how to best manage it. There are still some things to be polished in that sense, but apart from that everything was super good. People as usual were super nice at all times and just tried to make anything to make guests happy.

Very great service from the staffs, everyone was friendly and helpful. Even before I arrived, the communication with the staff through WhatsApp was helpful.  The view from our room was breathtaking. One thing to note is there were quite a few rove beetles found in our room especially the balcony area (we went when it was rainy season).  The area of the room is large, even with added bed, we did not feel cramped at all. The toilet area is also large and clean, with the toilet and shower area separated with doors. The towels given are clean and fluffy.  Breakfast was amazing! All the food that we tried are delicious. (It is an a la carte type of breakfast) All in all, we were very satisfied with our stay here and will definitely stay here again if we visit Lombok.

I really enjoyed staying at the hotel. Great room design, caring and pleasant staff, delicious breakfasts. Magnificent territory. Dining area with a view of the sea. You can rent masks and see turtles. A beautiful reef to the right of the hotel area, they take you here for snorkeling. Usually arrives after 10 and before 11 am. After lunch around 4.30 pm. In the evening, Disney cartoons. Wonderful pool (far), tennis table and pool table under a canopy. There is a volleyball court.

First, about the pros. After a long trip to different countries with friends. My husband and I decided to relax together somewhere in a secluded corner and celebrate my husband's birthday. We chose Lombok and this hotel. We were met at the airport, the transfer cost 750,000. They checked us into a chic room with an ocean view, second floor. Although I asked for the first when booking, but we also really liked the second, we did not object. It turned out that there was a cyclone for the first three days. Strong wind and rain. But this did not bother us, because we were in a great place. Great breakfasts to order from the menu, good spa. I will note that we were the only guests in the hotel for the first three days. And now about the cons, they would not have been there if not for February 14, Valentine's Day. Many in the reviews complain about the expensive menu. I agree that it is expensive and not always as tasty as expected. There are many good restaurants nearby in Singigi. My husband's birthday... I asked in advance when booking the hotel what we could organize on this day. They told me a piece of cake or a cake for an extra charge. We ordered dinner on the ocean shore. These were beautifully set tables, there were several of them, we laughed, thinking that we had invited guests. But no, it was an ordinary dinner like every day. There was no special celebration. Everything is as usual. But we are in a great mood and we are together in a wonderful place... everything went great! Let me remind you that the hotel was empty, two or three more couples arrived later. For breakfast, they began to forget to bring us fruit or not offer something from the menu, as was the case on the first days. The service here, unfortunately, is not attentive with such a small number of guests. And then on February 14, they brought us coupons for the holiday. You can use them to book a dinner at a discount, a spa or choose an excursion (all are attached) We decided to give the hotel a chance to redeem itself and ordered a romantic dinner (I would like to clarify, we rarely dined at the hotel, this was the first day of our stay, my husband's birthday and here it is 02/14). And what do we see, the same tables usually set, like every evening, strangers passing by sitting nearby, well, a rose from the hotel as a bonus. They have nothing new, except for some special menu, after which my husband remained hungry, because everything was not tasty for him. But this did not bother us until we saw another couple having a truly romantic dinner. I asked why they had flowers, a beautiful tent and a gorgeous romantic setting in the hotel courtyard. But they did not even offer us this. They told us that this was a different package. But I asked what could be organized for my husband's birthday, they only offered me a cake, we ordered a romantic one and that's it. I read all the offers from the hotel in the room, there was no such offer as I saw from the guys. It was very beautiful. By the way, the prices are different everywhere, on the website one, on the menu another for the same offers. With such a small number of guests, how could this happen? I was extremely disappointed. I did not show this to my husband. Later I saw in the brochure at the hotel that the cost of a romantic dinner was the same on a regular day, as we were offered with a coupon, supposedly with a discount. In general, we adore the Maldives and so I regretted a little that I did not choose them. The price was the same. I was very disappointed in the hotel. I did not find out, swear or talk about my dissatisfaction. We continued to relax, have fun and travel around the island, eating wonderful dishes much cheaper in neighboring hotels and restaurants. And yes, on the last day of our stay, they did not even come to clean us. They forgot. It was twice a day, they came only in the evening. Everything that was written in the reviews corresponds to reality. You shouldn't have high expectations. The staff is good, but unfortunately not professional. We stayed at the hotel for 7 days. I hope the hotel will read the review and will please other guests with more comfortable and attentive service. And remove these tasteless expensive dishes from the menu. They spoil the reputation of your hotel. Reviews often write about this.

Everything is very good, but it's just a short stay for one day. If I choose again, I will adjust the hotel arrangement and stay for one or two more days. The Catamaran behind you is not a little bit better. Dinner is about 300 per person, with free water, pre-meal bread, appetizers and soup (the portions are small, but very ceremonial). The water in the swimming pool seems to be heated, which is very good, but the water is a little muddy, which may be due to the local water quality. I didn't have time to snorkel and windsurf. In short, it's right to book.

The staff at Kayana were all very polite, courteous and helpful. Each and everyone never fail to greet you when they see you. Service was tip top. Pool has some dust/sand particles and insects sometimes but it’s near a beach so maybe that’s why. Location is near the harbour and has direct access to beach which can also be accessed by the public. Good if you are planning to travel to Gili Islands. However outside the villa there is nothing much, will have to drive to go to nearest restaurant and not easy to get taxi. We had a driver who brought us everywhere. The Blues Restaurant in the villa was sufficient for us - served good food, very affordable too and overlooks beautiful view especially at sunset. The inclusive breakfast was also worth it. Have to mention that the villa is very near a mosque and the calls to prayer starts as early as 5am. We did not mind it at all though. Overall Kayana made our stay in Lombok an amazing one!

very friendly service, incredibly warm-hearted and interested in you as a person. The welcome was particularly friendly and open, something I've never experienced before in 7 weeks of traveling in Indonesia/Bali and Vietnam. and even when there was something wrong with the toilet flushing, they came to me and invited me to dinner for free and took me to the port. Snorkeling and kayaking were also included, which really made the whole thing a good experience! super quiet rooms, fast WiFi, and a very quiet bay for swimming and snorkeling. other cafes, restaurants and ware on the beach within walking distance, and super close to the harbor (less than 10 minutes). I even played a game of billiards. absolute recommendation!