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Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(3124)
Positive reviews(3073)
Reviews with photos/video(1003)
Delicious breakfast(411)
Perfect for kids(395)
Clean pool(327)
Great swimming pool(327)
Secluded lake view(231)
Has facilities for children(189)
Family activities available(112)
Negative reviews(51)
L_Anjie
Lake View Suite
Stayed in Aug 2025
Family
3 review
10/10
Outstanding
Posted on Sep 22, 2025
Check-in was quick and easy. The staff understood and spoke English.
The room was excellent, exactly as shown in the pictures on trip.com.
The room service was excellent and very fast. We needed an extra bathrobe for our child and it was brought very quickly.
The pool is nice, but the water was quite cold. The children's area in the pool is a big plus, as is the playroom, where we had a fun time in the ball pit.
The breakfast is good. There is Western cuisine and Chinese cuisine. The reception here was very courteous. Unfortunately, the floor in the breakfast room was very sticky and the table was not cleared in between meals. However, the food we ate tasted very good.
Check-out was just as quick and easy. We were even able to take advantage of a late check-out.
It was a very successful stay and I will definitely recommend the hotel to others. The surrounding area offers lots to do with children.
Response from Property: 親愛的貴賓,感謝您花費寶貴的時間留下對我們的認可,酒店周邊的自然景點一直深受很多朋友的喜愛,是親子家庭遊、自駕遊客的不二之選。我們歡迎您的再次光臨。
Guest User
Yuyang Mountain-View Double Bed Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 13, 2025
My girlfriend and l were on a romantic getaway and stayed at this hotel .The hotel facilities and room services are exceptional .The staff was accommodating and friendly .Thank you !
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住蘇州太湖萬豪酒店並給予我們服務的肯定,酒店依太湖而建,在這裏您可以一覽太湖風光、千頃湖景、漫步於太湖藍,酒店毗鄰於周邊多個5A級景區,空氣清新,環境優美,景色怡人。我們誠邀您分享此次入住的體驗給到身邊的親朋好友,期待與您再次的相遇!
Doctor JB
Yuyang Mountain-View Double Bed Room
Stayed in Sep 2024
Solo traveller
16 review
10/10
Outstanding
Posted on Oct 27, 2024
Stay at Marriott was awesome. Room was very clean and spacious. Great Mountain View from room window. Breakfast was good and staff very cooperative and friendly. I am looking forward to staying at Suzhou Marriott Taihu Lake again and will definitely recommend friends and family.
Response from Property: Dear guest, thank you for spending your precious time to leave your recognition for us. The natural attractions around the hotel have always been loved by many friends and are the best choice for family tours and self-driving tourists. We welcome you to visit again.
Elderly executive
Taihu Lake-view Twin Room
Stayed in Feb 2025
Couple
69 review
10/10
Outstanding
Posted on Mar 27, 2025
Overall big spacious hotel , live the all marble flooring and Kohler bathtub
Response from Property: 親愛的萬豪貴賓,感謝您花寶貴的時間留下您對我們的認可。您可飽覽太湖周邊的一山,一水,一橋的美景,太湖旅遊度假區目的地一直深受很多朋友們的喜愛。期待您的下次入住!
Alina911
Taihu Lake-view Double Bed Room
Stayed in Apr 2024
Couple
4 review
10/10
Outstanding
Posted on May 20, 2024
Marriott never disappoints! We had a wonderful weekend at this hotel and enjoyed every minute of it 😍 the location and the view from our room were amazing. We had a variety of activities like biking, hiking, reading books in a peaceful environment, swimming and warming our tired bodies in sauna 🤩 definitely is worth going all the way there from another city and having the best experience 🥰
6/9
Response from Property: Dear Marriott VIP, thank you for taking the time to leave your recognition for your colleagues. You can enjoy the beautiful scenery of the mountains, waters and bridges around Taihu Lake. The Taihu Tourism Resort has always been loved by many friends. Looking forward to your next stay!
Guest User
Yuyang Mountain-View Double Bed Room
Stayed in Jul 2024
Family
3 review
10/10
Outstanding
Posted on Aug 8, 2024
Back again and the hotel is clean, the facilities are also very clean. Perfect spot for outdoor pool for kids.
Response from Property: 親愛的貴賓,感謝您花費寶貴的時間留下對我們的認可,酒店周邊的自然景點一直深受很多朋友的喜愛,是親子家庭遊、自駕遊客的不二之選。我們歡迎您的再次光臨。
Anonymous User
Taihu Lake-view Twin Room
Stayed in Jan 2024
Family
31 review
10/10
Outstanding
Posted on Feb 15, 2024
it's good and nice services hotel, have welcome drink and popcorn for customers.
Response from Property: Dear guest, thank you very much for taking the time to leave us a review. The hotel is located on the shore of the beautiful Taihu Lake, exploring the perfect combination of classics and fashion. Your satisfaction is our motivation. Suzhou Marriott Hotel Taihu has always been here. , witness your joy and discovery every time!
Guest User
Lake View Suite
Stayed in Dec 2022
Family
2 review
4.5/10
Posted on Jan 23, 2023
On the first night of checking into the hotel, my wife and daughter had rashes while sleeping and we discovered the quilt and bedsheet were dirty and have lots of short hairs on them!!! Why??
6/7
Response from Property: Dear guest, Thank you for choosing to stay at Suzhou Marriott Hotel Taihu Lake and taking the time to leave a review. We apologize for the fact that some of your experiences during your stay did not meet expectations. We have shared your suggestions with relevant departments to make targeted improvements. We hope you will come back to see our improvements in the near future and improve.
M357384****
Hill View Suite
Stayed in Nov 2023
Travelling with friends
15 review
10/10
Outstanding
Posted on Dec 24, 2023
#cheng
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住蘇州太湖萬豪酒店並給予我們服務的肯定,酒店依太湖而建,在這裏您可以一覽太湖風光、千頃湖景、漫步於太湖藍,酒店毗鄰於周邊多個5A級景區,空氣清新,環境優美,景色怡人。我們誠邀您分享此次入住的體驗給到身邊的親朋好友,期待與您再次的相遇!
Kankan
Taihu Lake-view Twin Room
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on May 25, 2025
We stayed in the family room. The kids loved the Lego, tents and dolls. It felt like they were having fun in the hotel. Lizzy provided great service. We added WeChat before we checked in. She responded promptly when we needed anything. Like!
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Suzhou Marriott Hotel Taihu Lake and for your recognition of our service. The hotel is built by Taihu Lake, where you can enjoy the scenery of Taihu Lake, thousands of hectares of lake view, and stroll in the blue of Taihu Lake. The hotel is adjacent to many 5A-level scenic spots in the surrounding area, with fresh air, beautiful environment and pleasant scenery. We sincerely invite you to share your experience of this stay with your relatives and friends around you, and look forward to meeting you again!
202105****
Taihu Lake-view Twin Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 12, 2025
This time, I participated in the two-day triathlon of XTERRA. I booked a room late and only got a twin room for Saturday. I had to book the Renaissance next door on Sunday. Because I had too much equipment and luggage, I told them that I wanted to stay longer when I checked in. The front desk girl Sun Lijuan and Manager Tang helped me adjust the twin beds for two nights, which saved us from going back and forth to the room, and made our schedule much calmer. Thank you very much to Sun Lijuan and Manager Tang! The view room on the tenth floor has a full view of Taihu Lake. The porter and room service are very timely and patient. The noodles for breakfast are quite amazing. Unfortunately, I didn’t have time to taste them again because the competition started at 6 o’clock on Sunday. This stay was quite nice. The whole family decided to practice driving in Taihu Lake and continue to visit the Marriott again next month!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住蘇州太湖萬豪酒店並給予我們服務的肯定,酒店依太湖而建,在這裏您可以一覽太湖風光、千頃湖景、漫步於太湖藍,酒店毗鄰於周邊多個5A級景區,空氣清新,環境優美,景色怡人。我們誠邀您分享此次入住的體驗給到身邊的親朋好友,期待與您再次的相遇!
320447****
Taihu Lake-view Twin Room
Stayed in Apr 2025
Family
1 review
9.7/10
Amazing
Posted on May 7, 2025
The room was clean and the service was very friendly, especially Winnie at the front desk who was patient and meticulous. She responded to every question. The only drawback of this stay was that the water temperature of the swimming pool was a bit cold. The children shivered when they went into the water. I hope it can be improved!
Original textTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave your recognition of Winnie. The natural attractions around the hotel have always been loved by many friends and are the best choice for family tours and self-driving tourists. We welcome you to visit again.
_WeChat12328****
Guestroom - Mountain-View (2 Beds)
Stayed in Apr 2025
Family
22 review
10/10
Outstanding
Posted on May 5, 2025
The room is very nice and clean, the waiter is also nice, and there is a fitness center which is very convenient. You can play games and make an appointment in advance. It is suitable for family outings. Alice at the front desk is very nice. After I arrived, she also provided me with various instructions and various surrounding travel guides. Overall, the experience is not bad.
Original textTranslated by Google
Response from Property: Dear distinguished guests, thank you very much for taking the time to leave us your evaluation. The hotel is located on the shore of the beautiful Taihu Lake, exploring the perfect combination of classic and fashion. Your satisfaction is our motivation. Suzhou Taihu Marriott Hotel has always been here to witness your joy and discovery every time!
Anonymous User
Taihu Lake-view Double Bed Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 4, 2025
A thousand-yuan lake view hotel with good value for money
🛀ZHU Although it has been open for nearly ten years, it has no signs of aging
🏊♀️WAN The park is very big, there are many things to do such as camping, water play, and cycling
🍜🏻CHI Suzhou people are very particular about food. There is always a long queue for the braised meat noodles at breakfast
WeChat butler service is very convenient. Niki at the front desk is very considerate
Original textTranslated by Google
Response from Property: Dear Marriott VIP, thank you for taking the time to leave your recognition for us. You can enjoy the beautiful scenery of the mountains, waters and bridges around Taihu Lake. The Taihu Tourism Resort has always been loved by many friends. Looking forward to your next stay!
Anonymous User
Guestroom - Mountain-View (2 Beds)
Stayed in Apr 2025
Travelling with friends
21 review
7.5/10
Posted on May 4, 2025
Marriott Renaissance is together. The fitness center is shared. You need to walk a distance from the hotel gate to get there. It is not very convenient. It happened to be very windy these two days. I felt like I was going to be blown away~~~
There were unknown black floating objects in the pool water in the afternoon of the first day. It was ok during the day of the second day. It should have been cleaned
The parent-child bicycles were borrowed every time I went there. It was so unfortunate~~~
At night, I was attacked by 🦟 and got up in the middle of the night to kill mosquitoes~~~
Original textTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave us a review. We apologize that this experience did not meet your expectations. Your feedback is very important to us. The questions you raised have attracted the attention of the management and the follow-up of relevant departments. The hotel is located on the shore of the beautiful Taihu Lake, surrounded by many natural attractions, with fresh air and pleasant scenery. Looking forward to your next stay!