Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 8, 2026|Executive King Room
Guest UserThis hotel was exceptional and definitely the best hotel I've ever stayed in. The service was unforgettable and all the staff were approachable and ready to have a good chat. My family and I interacted with lots of bubbly staff with excellent service at the breakfast. The staff at the lobby were no different, they spontaneously helped us to open the doors and pull our luggages with friendly words of greeting. The concierge workers were also a great help with finding our way around the big city of Jakarta, and had a great knowledge of the surrounding area. Additionally, they allowed us to check out late at 1pm even with the limited vacancies. When we accidentally dropped our bags on the floor, one concierge lady even rushed to help us pick them up. The room itself was clean and spacious with no bad odours, and the beds were extra comfortable with their memory foam pillows. Complementary water, milk, tea and coffee was also provided. The breakfast on the 90th was another memorable feature. There was a cold section and hot section for the food, and a menu you could order from. For drinks, the highlights were customizable freshly grinded juice and homemade tea with table service on a cart. The same floor also had a great view of the city skyline (I reccomend the night view and sunrise if your an early riser). The indoor pool and gym is a great stop for a cooldown if you need a break from the heat, or just want to have a workout. Both facilities were clean and convenient. The location was another big hit, the hotel was right in the middle of centeral Jakarta, and a short walk away from a bus station and MRT, along with a bunch of malls/plazas with lots of great places to eat and drink. I'd definitely come back to this hotel, and I strongly recommend you to try it out.
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Price per night from:£102
Posted on Jul 29, 2026|Deluxe King Room
Guest UserI recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish.
I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer.
The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience.
A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay.
The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings.
Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.
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Price per night from:£78
Posted on Jul 26, 2026|2-Bedroom Executive
Maya ABEverything was good.I was surprised upon entering the room as it was decorated for my advance birthday.The rooms were huge but the set back was that the interior furnitures are outdated and the breakfast was very limited.Staffs were extremely friendly and helpful and i dont mind returning to this hotel again if i were to come to jakarta again due to its strategic location and i will definitely recommend this place to my family and friends.
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Price per night from:£83
Posted on Jun 29, 2026
Guest UserLocated on the main street, but it's an old hotel with a noticeable smell. There was a strong cigarette smell coming up to our 5th-floor room. We stayed one night, then changed rooms and moved to the 9th floor. The smell is definitely from the old carpets.
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Price per night from:£64
Posted on Aug 7, 2026|Superior Queen Room Non Smoking
Guest UserThe service is excellent and breakfast is wide spread. Location is good, McDonald is beside the hotel
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Price per night from:£43
Posted on Nov 10, 2025|Superior King Room
keetom56Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.
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Price per night from:£25
Posted on Jun 6, 2026
Dr. AdamMy second time I book at this hotel and this time I stayedfor 4 nights. It feels like a 4 stars hotel but it's actually a classic 5 stars hotel.
If you follow my reviews you'd know that I rate, review and critic honestly and professionally.
- Reception: very friendly, helpful, polite and customer service is a 5 stars hotel customer service.
- Lobby and vibe: a traditional Indonesian with a Western classic fusion. It's certainly unique and feels relaxing and welcoming especially for first timers.
- Rooms: depending on the room you book. If you book the standard rooms, you'll get a 4 stars feeling (not 5 stars). If you book middle - high range rooms, you'll definitely get your money worth. All rooms are moderately specious (30 - 45 sqm). Rooms are clean, beds are also clean with fresh smelling pillows and they are well prepared and feels right at home.
- Restaurants & Cafes: the breakfast includes standard Continental, Western, Local and South Asia. I don't know who manages the restaurant during breakfast but absolutely phenomenal management. The foods are always fresh, food health check officer always taking food samples and the breakfast staff are highly trained (5 stars). Coffee in the evening at the lobby is wirth it and the relaxing vibe is excellent to do some work on your laptop or just till chill out.
- Gym & Pool: the gym is excellent, they have a smith machine, cable machine, dumbbells, free weights and cardio machines. Typically everything you need for a workout. They have also a good size sauna and jacuzzi but wasn't working during my stay. The pool is standard, nothing realy special but it's there.
- Location: you're close to everywhere, and everything including tourist places are within 5 - 15 min drive from the hotel.
- The Hotel in General: I've visited and reviewed close to 500 hotels throughout the years and I can say that for this hotel to keep its 5 stars status needs some cosmetic work and some renovation in some areas. It does feel outdated at times, but what makes it feel uplifted and welcoming is the staff.
- Summary: you'll definitely get your money worth at this hotel. You're in a good location, clean and friendly hotel, clean and good foods, excellent customer service and I'd personally stay at this hotel again in the future.
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Price per night from:£32
Posted on Mar 19, 2026|Executive King Pool View
Guest UserThe hotel truly stands out because of its incredible range of facilities. It’s not just a place to stay, but a complete experience. There are well-maintained tennis courts, a fully equipped gym, and a relaxing spa that’s perfect for unwinding after a long day. Highly recommended for anyone looking for comfort, convenience, and top-tier facilities in Jakarta!
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Price per night from:£37
Posted on Jul 31, 2026|Suite
Anonymous UserOverall, we had a pleasant stay at Maia Jakarta Hotel. The excellent service and strategic location made up for some of the shortcomings.
Pros:
1. Service was excellent. The staff were friendly, attentive, and helpful throughout our stay.
2. The location is fantastic, directly opposite Thamrin City.
3. We booked the Suite, which was spacious enough for three of us. There was plenty of room to open and pack our luggage comfortably.
4. The hotel kindly provided complimentary breakfast for our third guest, which was a nice gesture.
5. The bed and pillows were very comfortable. The bed was large enough for two people, while our third guest slept on the sofa.
6. Indomaret is just a 3-minute walk away, which was very convenient.
7. Thamrin Mall is about a 5-minute walk away, and Grand Indonesia is around 10 minutes on foot.
Cons:
1. We requested an extra pillow and quilt, and were informed there was an additional charge of IDR 50,000 and payment to be made directly to the housekeeping staff instead of being added to our room bill and settled during checkout, which felt rather unusual.
2. Hot water was only lukewarm and never got hot enough.
3. The room could not accommodate an extra bed despite our request, which may be inconvenient for some families or groups.
4. Only one key card was provided, which was inconvenient when our group wanted to head out separately.
5. The breakfast selection was quite basic with limited variety.
6. The room interior felt dated. The sliding toilet door was damaged and had to be forced open and closed by dragging it along the floor.
7. The shower area was extremely slippery, creating a safety concern. The bathroom ventilation was poor, and the shower drainage was slow, leaving the floor wet even the next morning.
8. The toilet faucet appeared dirty and could have been cleaned more thoroughly.
you might also consider to bring universal adapter for powerpoints.
Despite these issues, the outstanding service and excellent location made our stay ok. If the hotel refreshes its rooms and improves the bathroom facilities, it would provide an even better guest experience.
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Price per night from:£38
Posted on Jan 4, 2026|Privilege Queen Room Non smoking
Guest UserLocation is fantastic with lots of cafes and restaurants around. Room facilities were abit dated and old with cracks in the toilet and old room carpets.
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Price per night from:£31