Top 5-Star Hotels in Northeast Penang Island

I paid 150 RMB for high tea today and although the product was creative and a bit fun I left hungry. My main issue however was the service. It appears there was no manager on duty because the staff were messing about on their mobile phones and I had to always ask them for things because they were focussed on chatting and their phones. It wasn’t 5 star at all and having managed hotels the service was actually appalling. I found a bit of plastic in one of the dishes and the staff member just took it from me and threw it in the bin. No acknowledgement. Then I was waiting in the lobby for my cab and I can hear front desk staff laughing and messing about. They were only interested in messing about. I feel cheated by todays experience and I hope they get manager back on duty soon because today it was not being managed at all

At The Millen Penang, Autograph Collection, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at The Millen Penang, Autograph Collection also include unique design elements like a separate living room. In certain rooms, the hotel offers visitors access to bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Millen Penang, Autograph Collection, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At The Millen Penang, Autograph Collection, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At The Millen Penang, Autograph Collection, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly...

The facilities live up to the Shangri-La experience and consistent to Shangri-La Singapore where I frequent. The view is great and link to the beach. However the Rasa Sayang don’t meet my expectations on other area. The place is badly maintained and the equipment is old. The Toliet sink is faulty, drawers are broken. TV is old and the channel all have static which makes you feel like watching TV in 1980s. This place needs a revamp! There was a service break down when we check in but I will not mention it because the recovery from day two is excellent. Sorry to give a bad review cause at this price point for a hotel in Penang, I expected more.

perfect location for travel with family, the view very beatiful, i booking 3 day 2 night with seaview room, the hotel servis very good at counter n the staff very friendly, what ever i reqs, the alway accept n sent into the room, only buggy luggage very bad service n disspointed, i reqs to sent at car parking cause i park to far, but this guys reject to sent me n my family time checkout, so bad service n i have to carries my luggage with my son n husb.

Very personal and warmth team.... Amir was very easy going and furnished us with every information that we asked. Housekeeping staff upheld their honesty - we left our usual tips on the bed every morning for the housekeeping staff but they placed the money on the bed side table every day after their cleaning. We salute their integrity and honesty even though the tip was meant for them. The place was clean and location superb. Definitely worth every moment and $$.

My elderly parents stayed at The Gurney during their medical checkup in Penang and accidentally left behind some documents. We emailed the hotel and left a message through booking.com to no avail. Then through a phone call, we got connected to Danesh at the Concierge Department, who then went the extra mile to coordinate among various departments within the hotel, and mailed the document through express courier service. His attentive service is highly appreciated.

We honestly had a really good stay here! The staff were all very attentive. Location is great. Loved the room that we got! The whole place is just really beautiful. Just a couple of things to point out is that we found a chewing gum on the toilet wall when we first checked in. For a 4-star hotel, such mistake is pretty disappointing but glad housekeeping came to clear it off immediately. Also there are lots of mosquitoes in the area. Would highly suggest to bring your own mosquito spray as the hotel didnt have any. They only provided us with mat heater ones for our room but you would need the spray especially if you’re gonna chill outside the room and during breakfast time. Other than that, we loved the hospitality throughout our stay and will definitely return!

A stylish and classy hotel, strategically located near Little India, art area, food museum, all are a few minutes away. The jetty is about a 15 minute walk. However as a solo female traveller, all the adjacent streets are dark and quiet so didn’t feel comfortable walking around after 21:00. Room was cosy and nicely designed, bed was comfortable, and the free mini bar and sweets left in the jar daily was a lovely touch. Breakfast was ok, but the in-room food service was excellent and meals were fantastic. The room also has a water filter, saves buying bottled water. All staff were pleasant and helpful. The views from the rooftop pool are great, albeit the pool is on the smaller size. Enjoyed my three nights and would recommend the hotel.

We had a relaxing and memorable stay at E&O. Our room offers a sea view which is great and feel peaceful. Although the hotel is a bit old, it’s generally well maintained. Staff are always smiling and willing to help. They provide new towels and bottled water every day. Staff service at the breakfast buffet are excellent. Sunset was beautiful.

I had a very wonderful stay at Park Royal. I stayed for one night during my birthday, and it was also our quick honeymoon getaway. The check-in process was smooth, and they also gave me a complimentary birthday cake. That was so sweet of them! The beach is, in my opinion, the best at Batu Ferringhi. Overall, my husband and I were very satisfied with the hospitality. The hotel paid great attention to every detail.