Mitsui Garden Hotel Otemachi - Tokyo

Mitsui Garden Hotel Otemachi - Tokyo Reviews

Mitsui Garden Hotel Otemachi - Tokyo

2 Chome-1-2 Uchikanda, Tokyo, JapanView Hotel Details
Mitsui Garden Hotel Otemachi - Tokyo
Mitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - Tokyo
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Mitsui Garden Hotel Otemachi - Tokyo Guest Reviews

4.5/5
Great
193 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All Reviews(193)
Positive reviews(190)
Reviews with photos/video(37)
Clean and tidy(48)
Convenient location(34)
Easy to get around(30)
Quiet & comfortable(19)
Close to metro(13)
Perfect for business trips(10)
Tasty food(8)
Well designed(5)
Negative reviews(3)
Di
Moderate Queen Room
Stayed in May 2024
Couples
7 review
4.0/5
Very Good
Posted on Jun 5, 2024
Good location with 2 nearby train stations.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.Your valuable feedback is highly appreciated and helps us to improve our customer service.We look forward to your next visit. "Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future."Mitsui Garden Hotel Otemachi Front Office Manager
Ahn
Superior Twin Room
Stayed in May 2024
Business travellers
23 review
4.2/5
Very Good
Posted on May 19, 2024
Location is good, close to Otemachi subway station. Room is small but clean. I didn't have a breakfast but I had to leave before the restaurant opened. You can pick up amenities in the lobby.
Response from Property: Thank you very much for choosing our hotel among many hotels.The entire staff would like to thank you from the bottom of our hearts.As you mentioned, our hotel is well located.The nearest station to our hotel is Otemachi Station, which is about a 15-minute walk from Tokyo Station. Otemachi is convenient for access to major cities such as Tokyo and Ginza.Some of the room types are not very spacious, but we offer highly functional rooms.Again, thank you very much for choosing our hotel.We sincerely look forward to welcoming you again.Mitsui Garden Hotel OtemachiFront Desk ManagerTranslated with DeepL.com (free version)
May Yee Wendy
Moderate Double Room
Stayed in Apr 2024
Business travellers
2 review
4.2/5
Very Good
Posted on May 16, 2024
Convenient location with straight line going to Tokyo station and possible to walk with a large luggage even without taking the metro.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi .We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us.We are relieved to hear that you had a pleasant stay with us.We hope you will visit us again when you come to Tokyo.We sincerely look forward to your next visit.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Satisfied with all facilities, even has bathtub. Counter staffs are very helpful.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.Thank you very much for your review and your compliments regarding our staff service.Please be sur that we will share your feed back to our team.We all look forward to welcoming you again.Mitsui Garden Hotel Otemachi Rooms Manager
Sehaj Ahluwalia
Moderate Double Room
Stayed in Apr 2024
Family
25 review
4.0/5
Very Good
Posted on Apr 20, 2024
Love that it was in a quiet location. Amenities are all given but can get things like tooth brushes etc from the lobby. The front desk were very helpful.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. Most importantly, thank you for acknowledging our hardworking staff. We are glad that our team left you with a positive impression.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit. Mitsui Garden Hotel Otemachi Front Manager
Guest User
Moderate Double Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 17, 2024
The location is perfect and the room is very clean. It will be even better if the room is a bit bigger.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.Your valuable feedback is highly appreciated and helps us to improve our customer service.your comments have been shared with the concerned departments for future guidance.We will do our best to have an even better customer service.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Office Manager
Tristy Chang
Moderate Double Room
Stayed in Mar 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Good!
Response from Property: Dear guest, thank you for your positive feedback. We are delighted that you had a good experience at Mitsui Garden Hotel Otemachi. We look forward to welcoming you back soon. Best regards, Mitsui Garden Hotel Otemachi.
James
Moderate Double Room
Stayed in Mar 2024
Business travellers
27 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Good location and no problem with the stay. This property was on my radar of new hotel openings to try one day but I didn’t expect it to come so soon.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi. We would also like to take this opportunity to thank you again for taking the time out of your busy schedule to give us your feedback on your stay. We are relieved to hear that you had a pleasant stay with us. Our hotel is located near Tokyo Station, Otemachi Station, and Kanda Station in the heart of the city, where many people enjoy shopping and dinner. We have a number of hotel brands throughout Japan, so please feel free to try out our various hotels. We hope you will visit us again when you come to Tokyo. Our staff look forward to serving you. Front Desk Manager, Mitsui Garden Hotel Otemachi
Spencer
Moderate Double Room
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 11, 2024
Lovely hotel. Good location, close to subway and 7/11. Helpful staff.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay.We are honored to hear that you were satisfied with your stay. It is also encouraging for us to hear your compliments about our staff.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel OtemachiManager
kee mun wan
Comfort Twin Room
Stayed in Apr 2024
Couples
46 review
4.2/5
Very Good
Posted on Apr 19, 2024
Very well located hotel , near jr kanda station , walking distance to tokyo jr station
Response from Property: Thank you very much for staying with us.Your valuable feedback is highly appreciated and helps us to improve our customer service.We will do our best to have an even better customer service.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Office Manager
Guest User
Moderate Double Room
Stayed in Jan 2024
Couples
5 review
4.7/5
Amazing
Posted on Jan 31, 2024
Very convenient with convenience store nearby. If prefer quiet place, this is a nice place to stay in. Only 1 station away from Tokyo.
Response from Property: Thank you for staying with us and taking the time to write about your experience.We are pleased to know that you appreciate your room and our hotel facilities.We are very happy to read the many compliments we have received.We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Manager
Shân Olsen
Superior Twin Room
Stayed in Jul 2023
Other
1 review
4.2/5
Very Good
Posted on Aug 3, 2023
The staff is welcoming, and tries their hardest to help you out with what ever you need. The 'save the environment' mission means you can take what amenities you need at the lobby, as well as your choice for the cleaning staff to clean the room. The rooms are compact, but don't feel claustrophobic. The beds are comfortable and on the whole the hotle was very quiet. Water, slippers and pajamas are left in the room for you, along with cleaning soaps in the bathroom. Other amenities like vending machine, washing machine and ice are on different floors. The buffet breakfast has it's staples, and some new dishes changed daily. I especially liked the 'to go'' coffe/tea, which is available throughout the day (with some biscuits). This breakfast is must, and if you're in a rush you can even ask them for a doggie bag. It's in a good location, as there are many stations in close proximity (+/- 10min walk). If you are in the area and find your self hungry, you'll be spoiled for choice with the food trucks for lunch or the plethora of restaurants nearby. There also a 7/11 right across the street. Will definitely be coming back!
Response from Property: Thank you very much for choosing Mitsui Garden Otemachi.We would also like to take this opportunity to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us.We are relieved to hear that you had a comfortable stay with us.Thank you also for your compliments about our staff.Please feel free to use our hotel again when you visit Tokyo.All of us at Mitsui Garden Hotel Otemachi look forward to serving you again.Front Desk Manager, Mitsui Garden Hotel Otemachi
Yik Hei Lam
Moderate Double Room
Stayed in Dec 2023
Couples
13 review
4.5/5
Great
Posted on Feb 10, 2024
The hotel was within 5 min walk from the metro. The room was very clean and was slightly bigger than the other Japanese hotels we stayed at. Would come back again.
Response from Property: Thank you very much for choosing Mitsui Garden Otemachi . We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are relieved to hear that you had a pleasant stay with us. We are very pleased to read your compliments.We hope you will visit us again when you come to Tokyo. We sincerely look forward to your next visit. Mitsui Garden Hotel Otemachi Front Manager
Huahua
Superior Twin Room
Stayed in Nov 2023
Family
5 review
4.2/5
Very Good
Posted on Nov 19, 2023
Location is okay, few mins walk to Otemachi station, good location for business travellers i guess? Self-pick up amenities at the lobby. overall speaking is good, exept when we check out, we were told that we rented an adapter from the hotel but we never did. Maybe it's good to check the room key next time when someone rent something so as the room no. would be correct in the record.
Response from Property: Thank you for staying with us and taking the time to write about your experience.We sincerely apologize for any discomfort this may have caused.We will make a concerted effort to welcome you again in the future with services that meet your expectations.We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future. Mitsui Garden Hotel Otemachi Front Office Manager
Jonathon Baggia
Moderate Queen Room
Stayed in Jun 2024
Solo travellers
5 review
4.7/5
Amazing
Posted on Jun 27, 2024
Awesome hotel. Very clean and comfortable—
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.We are very pleased to hear that our guests have commented on the cleanliness of the hotel.We will continue to strive to improve our services and create a comfortable hotel without being satisfied with the status quo,We look forward to your continued patronage for many years to come.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel OtemachiManager