Mitsui Garden Hotel Otemachi - Tokyo

Mitsui Garden Hotel Otemachi - Tokyo Reviews

Mitsui Garden Hotel Otemachi - Tokyo

2 Chome-1-2 Uchikanda, Chiyoda Ward, Tokyo, 101-0047, JapanView Hotel Details
Mitsui Garden Hotel Otemachi - Tokyo
Mitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - TokyoMitsui Garden Hotel Otemachi - Tokyo
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Guest Reviews of Mitsui Garden Hotel Otemachi - Tokyo

9.2/10
Great
470 review
Verified reviews
Location9.2
Amenities9.0
Service9.3
Cleanliness9.5
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All reviews(470)
Positive reviews(464)
Reviews with photos/video(89)
Easy to get around(70)
Perfect for business trips(36)
Close to metro(33)
Quiet & comfortable(31)
Convenient for shopping(19)
Tasty food(17)
Good sound insulation(11)
Friendly front desk staff(11)
Negative reviews(6)
yau cat
Standard , 2 Beds
Stayed in Apr 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on May 13, 2025
The hotel is good, all staff can communicate in English. We have two 26 inches suitcases and were able to fully open inside the room. It closed to the metro but if you need take JR, then need walk a bit which is around 8-10 mins. The JR station area is full with restaurants. The metro station area is business area, so night time is quite quiet. Walkable distance to Tokyo station.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Otemachi. We would also like to take this opportunity to thank you again for taking the time in your busy schedule to provide us with your feedback. We are glad to hear that you were generally satisfied with your stay. We will continue to strive for even greater customer satisfaction in the future. We look forward to serving you again when you return to Tokyo. We, the staff of Mitsui Garden Hotel Otemachi, look forward to serving you. Mitsui Garden Hotel Otemachi Rooms Manager
BV612
Stayed in Jan 2025
Solo travellers
34 review
8.0/10
Very Good
Posted on Feb 28, 2025
Location is very good and room is fair enough in Tokyo. You can be reached to any famous places with nearby station. Highly recommend
6/8
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are honored to hear that you were satisfied with your stay with us.We are located a 5-minute walk from Otemachi Subway Station and a 10-minute walk from JR Tokyo Station.So it is convenient not only for business but also for sightseeing.And our rooms are compact in design, but we are very happy to know that your stay was satisfactory.We do have larger rooms than the one you stayed in, so if you have the opportunity to stay with us again, we encourage you to try one of our other room types.We will strive to provide services that will satisfy you even more.We sincerely look forward to your next visit.Mitsui Garden Hotel Otemachi Front Manager
Pony ྀིྀིྀིྀིྀི
Stayed in Jan 2025
Family
6 review
10.0/10
Outstanding
Posted on Apr 28, 2025
Nice and clean hotel away from the bustle from the main areas of Tokyo. Easily accessible/ walking distance to the subway. Rooms were spacious and exceeded expectations for rooms in tokyo! Lobby also offered snacks and complimentary coffee from 3pm onwards! Excellent stay and would highly recommend :)
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your busy schedule to give us your feedback on your stay with us. We are very pleased to hear your compliments about our service.We would be very honored if we could help you have a wonderful stay.We located in five minutes from Otemachi Subway Station.You can enjoy sightseeing in Tokyo more conveniently.And the lounge service is available from 3:00pm to 10:00pm, offering different sweets each day, so guests staying multiple nights can enjoy a meal every day.We will continue to improve our service so that the next time you stay at our hotel, your stay will be even nicer.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Manager
CINDY
Superior , 1 Bed Queen
Stayed in Feb 2025
Couples
10 review
8.0/10
Very Good
Posted on Mar 24, 2025
Overall the hotel was quite good and I will come back again soon
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you for taking time out of your precious time to write us.We are very pleased to read that you had a pleasant stay with us.We all look forward to welcoming you again.Mitsui Garden Hotel Otemachi Rooms Manager
Oli8668
Stayed in Dec 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jan 27, 2025
Mitsui Garden Hotel Otemachi is great! It's just a 5-minute walk to the metro station and the Marunouchi Line, super convenient for getting around. The staff were incredibly friendly and professional. The room had such a warm and cosy atmosphere. Highly recommended.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking the time to provide us with your feedback after your stay.Thank you very much for your kind words about our staff and locationKanda and Otemachi stations are located near our hotel, and there is a wide variety of restaurants, especially near Kanda Station. Tokyo Station is also just a 15-minute walk away, making it the perfect place for sightseeing in Tokyo.Also,we are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Manager
Jia
Stayed in Dec 2024
Couples
2 review
10.0/10
Outstanding
Posted on Jan 19, 2025
very clean room with daily housekeeping service. the room is quite sizeable compared to the usual japanese hotel, and allow us to open 2 big luggages. toiletries and drinking water were provided. the location is near to the central business district with many offices around, so it can be quite quiet at night when everyone knock off. there is a 711 conveniently located just opposite the hotel. there are also 2 train station conveniently located near the hotel.
Response from Property: Thank you very much for choosing us Mitsui Garden Hotel Otemachi, and for taking time to evaluate about your previous stay with us. We are grateful that you gave such a highly-rated score for us. We will definitely keep to make further efforts to provide much better services. We do look forward to welcoming you back as our guest for your near future. Once again, thank you for your time.Mitsui Garden Hotel Otemachi Front Manager
Sivanutt
Stayed in Nov 2024
Couples
34 review
10.0/10
Outstanding
Posted on Jan 1, 2025
Hotel was small than I expected under Mitsui brand however , location is good located in the center of Tokyo you can enjoy place nearby by walk or even train.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking the time to provide us with your feedback after your stay.Thank you very much for your kind words about our location.We are very pleased to hear that you had a comfortable stay in our room, although we understand that it was a little compact.We will continue to strive to create a comfortable environment for our customers.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Manager
Searcher
Stayed in Nov 2024
Couples
3 review
10.0/10
Outstanding
Posted on Jan 2, 2025
They are kind and flexible. We can store our luggage one day in advance. They even cleaned our suitcase before sending them to the hotel room which is highly appreciated. May I take this opportunity to show my gratitude to them as well. Thank you.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.We also appreciate you taking time out of your precious time to write us.We are very pleased to receive your compliments on our hotel services.We, as a hotel staff, are very encouraged by your kind words, and it will be a driving force for us to further improve our customer service.We would like to continue our efforts without being overawed by the compliments we have received from our guests.Once again, thank you very much for taking the time to share your thoughts and opinions about your stay with us.We look forward to seeing you again at Mitsui Garden Hotel Otemachi.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Nov 20, 2024
This was our first time in Japan and didn’t know what to expect when it comes to hotel accommodations. Fortunately, Mitsui Garden Hotel Otemachi did not disappoint. Pure excellence and professionalism on their end. They took care of us during our stay and that’s all that matters. Side note: The free breakfast that was part of our stay was awesome. It offered an alternative pallet from those outside of the hotel.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Otemachi and taking the time to provide us a valuable feedback for your previous stay.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.Thank you for your compliments regarding our service.We put special emphasis on customer service in the lobby. We are very happy to hear that you are satisfied with our smooth service and greetings.Our Tokyo Baker’s Kitchen is the first Bakery type restaurant in Mitsui Garden Hotel branch.We change our menu every day to satisfy our guests, so we hope you will have the opportunity to stay with us again.Once again, we sincerely appreciate the comment you provide us. We hope you will give us the opportunity to welcoming you back to Mitsui Garden Hotel Otemachi in the near future.Mitsui Garden Hotel Otemachi Front Office Manager
Wing Kwan
Standard , 2 Beds
Stayed in Mar 2025
Couples
34 review
8.5/10
Very Good
Posted on May 1, 2025
We walk over from Tokyo Station which was a bad idea for us with luggage, should have change to the red line train and ride for 2 stations to otemachi.
Response from Property: Thank you for staying at Mitsui Garden Hotel Otemachi.We would also like to thank you again for taking time out of your precious time to write this feedback.We are very pleased to read that your stay with us this time was generally comfortable.The nearest stations to our hotel are Otemachi and Kanda.As you mentioned, if you come from Otemachi Station, please use Exit A2.Once again,thank you very much for your valuable feedback.We look forward to welcoming you again.Mitsui Garden Hotel Otemachi Front Manager
HuiCarrie
Stayed in Jan 2025
Travel with friends
2 review
9.5/10
Amazing
Posted on Feb 18, 2025
I like the hotel. It is near metro station and it locates at a walkable distance to Tokyo station. There are convenient stores nearby. The staff were friendly and with good language ability for communication. It also provides tea and some snacks for visitors to enjoy. It was an enjoyable experience staying there.
Response from Property: Thank you for staying with us and taking the time to write about your experience.We are very pleased to receive your compliments on the service provided by our staff, as well as on our location and amenities.We are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.We will not be complacent about the compliments we have received from our guests and will continue to devote ourselves to our work.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Manager
Anonymous User
Stayed in Aug 2024
Family
17 review
10.0/10
Outstanding
Posted on Sep 25, 2024
Very nice hotel, the twin beds room are great for families with 2 kids!
Response from Property: Thank you for staying Mitsui Garden Hotel Otemachi and for shearing your thoughts in detail.We are delighted to hear that you enjoyed your stay.Thank you also for your compliments about room.We are honoured by your kind words, and as hotel staff, we are very encouraged and motivated to provide you with even better customer service.We will not be complacent about the compliments we have received from our guests and will continue to devote ourselves to our work.Once again, thank you for your time and we look forward to welcome you back in the near future.Mitsui Garden Hotel Otemachi Front Manager
Guest User
Standard , 1 Bed Double
Stayed in Mar 2025
Family
7 review
7.0/10
Posted on Apr 26, 2025
It's a bit far from the JR station.  Apart from that, everything is good.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi.We thank you again for taking the time out of your busy schedule to send us your comments.We are glad to hear that you were very satisfied with your stay.However, we sincerely apologize for any inconvenience caused by the location.We will continue to strive to provide our guests with even greater satisfaction in the future.We hope that you will consider staying at our hotel again when you travel to Tokyo for business or pleasure.All of us at Mitsui Garden Hotel Otemachi look forward to serving you.Mitsui Garden Hotel OtemachiRoom Department Manager
Guest User
Stayed in Sep 2024
Couples
3 review
10.0/10
Outstanding
Posted on Oct 19, 2024
Everything is good will want to visit again!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Otemachi. Thank you again for taking the time to share your impressions of your stay with us. We are very pleased to receive your kind words of praise regarding your stay with us. We will not be satisfied with the current situation and will continue to pursue services to make your stay as comfortable as possible. We hope you will visit us again when you come to Tokyo. Mitsui Garden Hotel Otemachi Front Office Manager
Derrick Wong
Superior , 1 Bed Wide King
Stayed in Dec 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Jan 9, 2025
In overall, the hotel meets my business needs for location and price. It would be good that the hotel can provides free drinking water bottles for customers everyday.
Response from Property: Thank you for staying with us and taking the time to write about your experience.Thank you for your favorable evaluation.We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We refill bottles of water in our fridge during cleaning.However, I apologize if we forgot to refill them at the time of cleaning.You can get extra water at the front desk, so if you have a chance to stay next time, please let me know.Once again, we appreciate your honest feedback and we hope to have the opportunity to welcome you back to Mitsui Garden Hotel Otemachi. Mitsui Garden Hotel Otemachi Front Manager