Mandarin Oriental, Tokyo Reviews

Response from Property: Warm greetings from Mandarin Oriental, Tokyo! We would like to express our sincere gratitude for selecting our hotel for your recent visit to Tokyo, as well as for taking the time to share your positive experience. We are absolutely delighted to learn that your stay with us was enjoyable and that our team provided you with exceptional service. Exceeding our guests' expectations is always our primary goal, and we are thrilled to have accomplished this during your stay. Your kind words and feedback are truly appreciated, and we will make sure to share them with our entire team. Thank you once again for choosing Mandarin Oriental, Tokyo, as your preferred accommodation, and please feel free to reach out to us should your future travels bring you back to Japan.

Response from Property: Thank you for sharing your experience of staying here. We are very happy to bring you the open view of Tokyo Skytree and considerate service. Thank you for your valuable comments on the details of the guest room. We will carefully review and continue to improve it to make your experience more comfortable and pleasant next time. We hope to welcome you back to Mandarin Oriental, Tokyo in the near future to explore more wonderful times.

Response from Property: Thank you for sharing! We are glad that our luggage storage service can facilitate your journey and make your trip to Atami easier. We hope you will have wonderful memories of this trip and look forward to welcoming you back in the future!

Response from Property: We are pleased to hear that you found our location and cleanliness to your satisfaction, and that you appreciated our communication.We understand your perspective regarding the value proposition of our hotel. We continuously evaluate our pricing to ensure it reflects the quality of our services and amenities. We regret that our wellness & leisure facilities hours is limited and lack of a swimming pool did not meet your expectations. We value your input and will consider it as we strive to enhance our guest experience.We hope you will consider staying with us again in the future, allowing us the opportunity to better meet your needs.

Response from Property: Thank you for sharing your valuable stay experience. We are deeply sorry for the omission in the room arrangement at the beginning, and we sincerely thank you for your tolerance and patience. We are very happy to know that you are satisfied with the overall stay, especially the affirmation of the quality of breakfast, which is a great encouragement to our team. We will continue to work hard to do better in every detail, and look forward to welcoming you back again in the near future to bring you a smoother and more enjoyable journey experience.

Response from Property: Warmest greetings from Mandarin Oriental, Tokyo. Thank you very much for choosing to stay at our hotel during your visit to Tokyo. We are deeply encouraged by your affirmation and are glad to bring you a memorable stay. We are always committed to providing excellent service to every guest, your satisfaction is our greatest encouragement. We look forward to welcoming you again in the future and continuing to create an extraordinary accommodation experience for you.

Response from Property: Thank you for sharing your valuable feedback on TripAdvisor. Your feedback is important to us and helps us continuously improve our service level. We are deeply sorry that this did not fully meet your expectations and caused you inconvenience. Please rest assured that we have conveyed your feedback to the relevant departments and will actively make improvements to avoid similar incidents from happening again. Mandarin Oriental Tokyo

Response from Property: Thank you ever so much for your lovely feedback. We’re delighted to hear that you had a comfortable stay and found everything you needed. We very much look forward to welcoming you back to Mandarin Oriental, Tokyo in the not-too-distant future.