To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.8
Service8.9
Cleanliness9.2
Filter by:
Sort by:
All reviews(780)
Positive reviews(766)
Reviews with photos/video(193)
Easy to get around(110)
Great value for money(73)
Close to metro(72)
Convenient for shopping(33)
Nice bathtub(19)
Friendly front desk staff(17)
Large bathroom(10)
Clean bathrooms(6)
Negative reviews(14)
Artdreamer87
Standard Double Room
Stayed in Apr 2025
Business travellers
14 review
6.5/10
Posted on May 17, 2025
Honest review: Lobby area is messy and that staff lady is not really helpful. I needed to wait from 7am-1pm, before I know to check in at 1pm, and I only know at 1pm that need to pay extra 30,000kw to check in at 1pm, cause check in timing is 4pm. Toilet door and room door is not clean. Bed, pillow and towels are ok, room is spacious and it’s near to a train station, but still quite far from Busan train station and shopping areas. Only 2 bottles of water for me, although I’ve stayed for 5days. Overall the place is ok, it looks more like apartment than a hotel. I also bought breakfast for my stays, but only ate on day 1, as they Mop the floor when people are taking food and having breakfast and I was holding a miso soup and I fell down. Hence quite a disappointment.
Response from Property: Hello, this is Busan Station City Hotel.Thank you for using our hotel and taking the time to write a review.I'm so sorry that I caused you inconvenience in many ways during your stay.Through the reviews you wrote, we will improve it internallyWe will try to make it a hotel where you can relax and go!Thank you very much :-)
Soon Tian Ming
Deluxe Double Room
Stayed in Apr 2025
Couples
3 review
10.0/10
Outstanding
Posted on May 15, 2025
Friendly customer service and very good location very near to subway station and attractions. Room is clean. Worth the price.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Couples
3 review
8.0/10
Very Good
Posted on May 11, 2025
Need to check your check-in time when you order in. And sanitary item you may need to prepared or you can buy toothbrush and toothpaste etc.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Natalia Justin
Deluxe Family Twin
Stayed in Apr 2025
Travel with friends
1 review
7.5/10
Posted on May 18, 2025
Hotel cleaning staff was super nice to reply to all our notes ~ made it a more friendly stay. The room was a lil dusty on top of the wardrobe and there was little space. However, with the close proximity to Busan station and a bus stop that can take us to the key spots in Busan + the room being overall safe, the price is pretty good
Response from Property: Hello, this is Busan Station City Hotel.Thank you for using our hotel and writing an honest and precious review.We will always consider it from your point of view and do our best to provide better service.Please continue to use us again, thank you :-)
Jamluvholidays
Standard Double Room
Stayed in Feb 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on Apr 7, 2025
5 min walk fr metro. Nice spacious hotel. Black theme but v new, so all in tip top condition. Bidet toilet. Friendly English speaking staff. Booked taxi to airport for us. Spacious lobby.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Chuc Linh
Deluxe Family Twin
Stayed in Feb 2025
Travel with friends
13 review
10.0/10
Outstanding
Posted on Mar 24, 2025
Verry good! Location is near Choryang Station (exit 12 with stairs and elevator between exit 8 and 10) and bus stops. The room is big enough for 3 people, clean and tidy, the staff speaks English verry well and supportive. However they forgot to provide us 3 bottles of water on the first day staying, so we thought that the hotel does not provide free water and ended up buying a lots of water. Then the next day when they cleaned our room, 3 bottles of water were placed on the table. Early check in is not allowed (check in time is 4 p.m.) But overall it was really nice staying in this hotel.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.If you come next time, I hope you can relax and go homeWe will provide you with better services!Thank you for using our hotel :-)
Magdanlea
Junior Ondol Suite
Stayed in Feb 2025
Couples
4 review
10.0/10
Outstanding
Posted on Mar 15, 2025
What an amazing find! We stayed at ondol suite and it was one of the best rooms we’ve had in Korea on this trip. It’s clean, the bathtub and the view was fantastic, styler in the room, ionic hairdryer, big tv with Netflix. It says it’s a two star hotel but I stayed at 5 star recently that was much worse than this. We will definitely come back when in Busan. Very friendly front desk.
Response from Property: Hello, this is Busan Station City Hotel.Thank you for your precious review.Our employees are also very happy and rewarding to hear that you were satisfied.We will always try to make the hotel more satisfied.
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
8 review
10.0/10
Outstanding
Posted on May 20, 2025
Good hotel , great location
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Soh MK
Standard Twin Room
Stayed in Apr 2025
Family
5 review
8.0/10
Very Good
Posted on May 11, 2025
Hotel is located near busan station (a few bus stops away) and had several food places and convenient stores nearby. The room was on the smaller size but toilet was quite spacious. There is also a lack of places to hang clothes in the room. AC is powerful and there was a huge smart tv in the room! Saw a microwave at level 1 for use too. Front desk staff were also nice. For a short day I'm satisfied. :)
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
ALI
Deluxe Family Twin
Stayed in Dec 2024
Family
17 review
10.0/10
Outstanding
Posted on Jan 19, 2025
Clean and warm staff close to subway gate
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Guest User
Deluxe Family Twin
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 17, 2025
Very convenient location. Alight from Choryang Station Exit 12 and walk about 100 m and you'll reach the hotel. It's about 900 m to Busan Station and a few stops to Jagalchi Market where you can have live seafood dinner and visit BIFF.
The room is clean and the bed is firm. Overall, it has been a pleasant experience. Will stay there again if I visit Busan.
Response from Property: Hello. This is the city hotel at Busan Station. Thank you for your valuable review. We will always do our best to make it a hotel that can satisfy our customers. Thank you for using our hotel :-)
Anonymous User
Junior Ondol Suite
Stayed in Sep 2024
Family
4 review
9.0/10
Great
Posted on Oct 25, 2024
Love the room especially the big bathtub in the room.
Not near to the train station,better book a car if want to travel around Busan.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you very much for being satisfied and writing a good reviewOur city hotel always puts you first and does our best to serve you with the best service.There may be some shortcomings, but it will be a Busan Station City Hotel that fills up one by oneI look forward to seeing you again. Thank you.
LLeong
Standard Double Room
Stayed in Aug 2024
Couples
19 review
10.0/10
Outstanding
Posted on Sep 30, 2024
Friendly and helpful reception staff who provided clear destination directions when asked upon.
Proposed to include *Exit 12* of Choryang metro station as the nearest exit (out of 12 exits) to the Hotel for first time travellers.
Hotel allows early arrival travellers to store luggage before the official 4pm check-in time so that they can explore Busan. Same for after check-out (11am) which is so good and appreciated.
The breakfast buffet has a delicious, good and wide spread of food. Breakfast time from 7-9am is strictly enforced. Suggest they extend to 10am though. Surprised and very happy they have my favourite Shin Ramyun cup noodles in the Western buffet menu. Loved their Espresso coffee too. Really value for money!
Wished I could extend another 3-night stay but were unavailable. Will definitely stay again on my next trip.
Response from Property: Hello, sir. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Thismaxsa
Deluxe Double Room
Stayed in Dec 2024
Couples
25 review
5.0/10
Posted on Feb 5, 2025
Check-in starts at 4 p.m 👎
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Henny Kosasih
Deluxe Family Twin
Stayed in Feb 2025
Family
57 review
10.0/10
Outstanding
Posted on Apr 8, 2025
Very recommended hotel. Just across bus stop. Really convinient to go to anywhere. Across has CU store
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)