The Ritz-Carlton, Toronto

The hotel is in a very good location, in the city center, and is convenient to everywhere, especially the TV tower. If you drive, you can park your car in the parking lot directly opposite the hotel, which is cheaper than the hotel's own parking fee (but it is actually very expensive). The room is clean, the service is also very good, and every service staff is very enthusiastic. There are two things that make me feel a little uncomfortable: one is that there is no toothbrush, and you need to ask the hotel for it. The second is that the quilt is wrapped with a sheet instead of a quilt cover, which makes me feel that I will touch the quilt inside when I sleep, which makes me feel uneasy. Overall, it is a five-star hotel after all, and it is not bad, but to be realistic, the price of 3000-4000 is not cost-effective.

There is no worse, only worse, the service attitude is sub-par, the hardware is like a three-star hotel, old and shabby!

Ritz standard and quality has always been the best among its peers. My stay this time did not disappoint me. The services in all aspects were also very personalized, creating a very unforgettable and comfortable stay experience!

The reason for choosing Ritz is to value service. But I think Ritz Toronto didn't do that! Ritz discriminates in room arrangement! When I first stayed for two nights, I was assigned to the 10th floor. I was not satisfied and asked for a higher one. I was changed to the 17th floor! As a result, when I checked in again two days later, I was assigned to the 7th floor! I was speechless! And knowing that I had just checked in a few days ago, I wonder if guests are used to it! The most unacceptable thing is that when I left, I asked the concierge to help me move my luggage into the car. I also prepared a tip. As a result, the concierge was extremely unenthusiastic. I reminded him several times but he didn't move. He moved one for every one my friend moved! He even wanted a tip. Where does his confidence come from!