Hotels Near La Balade Gourmande in Tours

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

Excellent. Nicely fitted out room. Felt new. Fair beer and wine prices, soft seating area to chill in. Secure bike storage. Reception team all lovely, friendly, professional and helpful. Shout out to Georg, knowledgable and helpful. Breakfast was very good also, usual Hampton offering. Great location for centre. Car park 50m away, secure and 12 Euro for 24 hrs.

Generally everything was fine. Quality of wifi in all hotels is a weak point, so that's fine. Another story for hotel entrance location, it is not really convenient. Near is big grocery store, and there is no path directly to the hotel. If you can somehow manage this thing, it will be great. It is pretty challenging things, from my outside view, but it will improve guests comfort. Staff was very friendly, so I have a good time stay in your nice hotel.

In the complex apartment vote 7/10:wide,complete of everything, balcony,releasantly clean ; negative sides shower in bath, no air conditioning, mattress bed sofa, BAND THE MOQUETTE!! The hotel has a bell and a bell pool of water, and it is too hot, but the boys have enjoyed a half hour. Inflexible on check-in saying the room would be ready at 17:00, after a variety of hurry and laughs to take you around by them, carefully not to get the chief in the next office, They continued to postpone the allocation of the room .. and finally hand keys at 17.30. Check out is at morning .... Furthermore, I didn't understand the room number of the apartments, instead of helping me by writing them or by saying a number at once, she was shocked to continue to repeat the numbers in full in French. In addition to the fact that when I spoke to her in English to complain about the late room, they did not understand and started to answer me in this language.I'm sorry, but as a client I didn't like it at all, total lack of friendliness and professionalism.

The hotel is less than 5 minutes from the Tour Train Station. When I made a reservation, I thought it was a hotel similar to IBIS. After entering the room, I found a surprise. The room was warmly decorated. Although the decorations were not high-end, they were carefully designed to make people feel comfortable. This hotel is a great choice for Tours and is worth recommending.

The decoration is very new and the service is very standard. It is also good early. It gives you a feeling of home, the service is meticulous, the attitude is polite, the bathroom is very clean, the guests are polite, the location is also very close, the indoor sound insulation effect is very good, very A good hotel, I will stay in the future, Ctrip is good.

The hotel is in a yard. The environment is very good. The location is relatively good. A taxi is required anywhere in Tours. The other is that the restaurant always has flies to fly, both inside and outside. Although foreigners don't care, I can't accept it. !

very good

I am lucky that my company is moving away from the Tours Nord area. It means that I do not have to stay in this Mercure anymore. Let me be clear: the staff members are very nice and that is the reason I still give 3 points. However, this is the only Mercure where I would never get an upgrad as a platinum or now gold member. They are always full. Sometimes I find it hard to believe given the size - and the fact that in CDG I have the upgrade every time. The standard rooms are of good standard mercure quality but in regards to amenities it is really below any kind of standard: you have a shower gel from a large bottle (that was unfortunately empty) and the same for the soap. There is nothing else. You get coffee powder and a couple of tea bags as well as a half liter of water. Maybe I am spoiled after our holidays in Asia but I am seriously considering to quit the Accor Live Limitless program and try my luck somewhere else. For two nights for business it is ok and again, lovely staff. Just not a place that makes you feel welcome. I am looking forward to seeing the folks at the Mercure Tours Sud again (should I remain with ALL...).