Warwick

Comfortable hotel with parking. Everything was great. Love the self check in system. Only note for location is slightly away from town and it’s more suitable for travellers with a car. Overall it’s a good experience. :)

I wish I had read the recent reviews before I'd booked this and had time to re-arrange. My experience was predominately consistent with those of recent reviews this year. I'd paid for early check in, which is 'from 11am', but having driven nearly 3 hours to get here and keen to check in to be able to rest ahead of the evenings events, sadly 'No rooms were available'. The hotel was full - this was understandable, The Pet Shop Boys were playing Warwick Castle that night, and the hotel had fans and the tour crew (stage-hands etc) staying. This is where I would have thought some joined up thinking would have been deployed, maybe keeping some rooms aside in order to manage the over-lap. Premier Inn obviously just pack em in, and leave the poor staff to handle the problem. So, I'm left in reception, like a lemon, with others, effectively waiting for people to check out at 12pm before the rooms could be cleaned and I could get in. To add insult to injury, people coming in after me, who had also paid for early check in, were given a room when it became available before me. It turns out the person in my room had checked out, but for some reason known only to themselves, left all their belongings in there. A call to head office to get permission to collect it all up, before cleaning could take place. I eventually get into my room about 1.45pm. To his credit, the poor guy on front desk handled the situation as best he could, and couldn't have been more apologetic. He deserves a pay rise for the problems he is left to deal with based on Premier Inn's policies. The room was clean, and the bed VERY comfortable. Around 2.30pm, while trying to have an afternoon nap, housekeeping knocked on the door, opened it and came in. There are no 'do not disturb' tags to hang on guests door handles, so this was somewhat alarming. Suffice to say, I didn't end up having a nap. The rooms seem soundproof from exterior noise, but guests closing their doors regardless of the floor could be heard all the time. The hotel itself looks a little shabby in places - it's clearly in need of an upgrade, and some more staff. Thankfully, I'd read reviews about breakfast, so got there at 2 minutes past 7am just after it opened. I waited to be served, despite all the roadies walking past telling me 'just go in mate' which I thought was pretty disrespectful. Despite this, breakfast was fine - plenty of food, nothing ran out, and was up to usual Prem Inn standard. Housekeeping knocked on the door again about 10:30am asking if the room could be cleaned but were happy for me to stay until just before check out at 12pm. I had no issues with parking - there was plenty of space when I arrived and car park seemed two thirds empty when I checked out. In terms of location its an easy 30 minute stroll into the town centre. Felt perfectly safe walking on my own at 11.30pm walking back. Would I stay here again? Only if I had no other choice but honestly, Premier Inn, sort out your room booking ca

The hotel was very understaffed with one man running reception and the bar. He was a lovely guy and we felt bad for him trying to run the place alone. There was no restaurant service because the chef was off sick, but there was a hash brown on the floor that had been there for the three days we stayed. Toilet rolls, tea and coffee in the room were not refilled. We didn't see any cleaning staff during our stay and even when room cleaning was requested it didn't happen. The reception ladies toilet stunk of sewage. This was reported but was still the same when we left. They now charge for parking. We stay here every year during August for the bowls finals in Leamington and were due to stay again next week. We've found alternative accommodation and won't be staying here again.