Best Hotels in West Haddon, United Kingdom

We stayed for one night on 7/08 room 102 on Groupon. I struggle to understand the complaints about this place as this is our 4th time of staying and we cannot fault it. The hotel surroundings are absolutely beautiful. Each time the room has been exceptionally clean and well presented. Staff always helpful in every hotel area. Dinner is well acceptable for the price paid, no complaints, and we always enjoy the breakfast. Spa area clean and meets all needs and staff always friendly and welcoming.We will be returning again very soon and thank the manager and staff for all their hard work in maintaining this lovely hotel.

We stayed at this hotel as a couple as we were attending an event at the rugby stadium, which is literally 30 seconds walk away. The room was absolutely spotless! Well kept and had everything we needed and more, hairdryer that actually dried my hair, iron/board, fridge, safe, kettle, even a posh coffee machine. The bathroom, well wow, it is a little small but to be honest, not too small. The shower, wow, there was a hole in the shower door so you could start the shower from the outside! It was also a handy hole for reaching my toiletries. The TV was great and room service was reasonably prices and pretty speedy! All of the staff we had contact with were friendly and looked happy to be there!! I've stayed in hotels from Fiji to Blackpool, from Glasgow to New Zealand and this rates in the top! We will definitely be staying here again.

Nice hotel, nice and good rooms, friendly receptionist guy(Raj) but only problem is the car park unavailability

The room was comfortable. The environment was quiet which was very helpful for last minute revision before proceeding to an exam the following day. The staff were pleasant and helpful.

Stayed here at the weekend with friends; lovely room, enjoyed the evening meal and a fab breakfast. Would recommend. The only downside was that there is a service charge payable on all drinks that you are not notified of. We queried our bar bill as it didn’t make sense and was told by a member of staff that on all purchases a 10% charge is payable. There is no signs up around the bar area notifying you of this. We were told that the staff are not allowed to tell you about this. To me that seems fraudulent. Surely you can’t be charged for something that you don’t know about every time you go up to the bar and purchase a drink? Not sure if the staff get this money or the company. If this is company policy are they breaking the law by not notifying you of this? Please be wary.

Always a great stay. Food is good. Rooms are good size and bed is so comfortable.

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.

A stay at Whately Hall places you in the heart of Banbury, a 1-minute drive from Spiceball Country Park and 5 minutes from Broughton Castle. This hotel is 5.2 mi (8.4 km) from The National Herb Centre and 5.7 mi (9.1 km) from Rye Hill Golf Club.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include wedding services, a fireplace in the lobby, and tour/ticket assistance.Satisfy your appetite for lunch or dinner at Berkeley, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.Stay in one of 69 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Excellent nights sleep, receptionist Stacy was really polite and helpful, although very busy still managed to make me feel important. Also the food and drink although nice seemed a little pricey compared to local places