Hilton Windhoek Reviews

Beautiful hotel, clean and spacious room with two double beds. Comfortable bathroom with walk in shower. Friendly staff, especially the gentleman at the rooftop restaurant. The pizza was surprisingly amazing. Central and convenient location.

There were used drinks in the fridge. Some had straw in it which was disgusting. Breakfast and dinner were not good at all.

Good position, good facilities, we had some problems with the room at arrival for the noise but they have been kind to change a much quiet room. Good breakfast. Overall good value for money.

The hotel Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.

Everything was pretty decent for a one-night stay. The staff was very kind.

Central location, nice rooftop and pool. Service can be better (was long waiting for my towels which they forgot to put into the room) All good

I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective. Overall Impression The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this. Service Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently. Cleanliness & Condition The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves. Comparison In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.

Great hotel with swimming pool! Recommend you!

Five-star hotel, absolutely fantastic!

Completely Unacceptable Service – Very Disappointed My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow. There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience. It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant. For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.

The property was so beautiful! My husband and I really loved the amenities and location of the hotel, BUT we were not treated very nice by quite a few hotel staff. We observed on multiple occasions white or colored guests being treated with A+ service while we were treated with C+ service. When we first arrived, we went to the rooftop and were ignored by 2 attendants at the bar. When we did get service, it was mediocre and almost as if we were doing the hotel a favor by being there. Other than those unfortunate instances, we enjoyed our stay.

The room is standard, nice and clean, located at the city center. Breakfast was good.

Very need and professional environment.

Was good. Musik very loud