Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road) Reviews
Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road)
No.1244 Heping Avenue, Qingshan District, Wuhan, Hubei, ChinaView Hotel Details
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Hello Hotel (Wuhan University of Science and Technology Jianshe 2nd Road) Guest Reviews
4.8/5
Excellent
570 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(570)
Positive reviews(559)
Reviews with photos/video(143)
Friendly front desk staff(61)
Classy environment(48)
Easy to get around(44)
Quiet & comfortable(26)
Close to metro(25)
Comfortable bed(18)
Delicious breakfast(13)
Stayed multiple times(4)
Negative reviews(11)
ten.ten.2020
Double Room
Stayed in Jul 2024
Solo travellers
13 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Super friendly front desk crew, very chatty and fun. I really loved the robot with the cute colors. The gym machine needs to be repaired a little. Breakfast soup noodles by auntie was fantastic. The aircon at level 8 really needs to be turned on during summer... It's too hot. This hotel was really nice to stay at. Would definitely come again.
Response from Property: 我們總是期盼,期盼春風,期盼夏雨,期盼秋意,期盼冬雪,我們用最熱忱的服務,期盼您的滿意及再次相逢!
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Couples
11 review
4.0/5
Very Good
Posted on Nov 28, 2023
Near the metro station, clean, room was spacious. However the bathroom has smoke smell, probably from the vents.
Response from Property: 尊敬的賓客:您好!感謝您對酒店的點評。能夠得到您的肯定是我們最大榮幸,我們會更加努力,提升我們的服務質量,給您帶來更好的入住環境。酒店全體員工歡迎您再次光臨。
Guest User
Double Room
Stayed in Jul 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
I came to Wuhan for a day. I chose this hotel for a long time and it is also close to the subway station. It is only a few stops away from Wuhan Station. The room is very bright and clean. The space is large and the equipment is quite new. The front desk service is also very good, very nice!
Original TextTranslated by Google
Response from Property: The years are just right, the time is just right, in the busy and intertwined days, hello, your arrival makes life beautiful. Life is like a poem, wonderful and colorful, looking forward to the next meeting.
Xueke Effie
Superior Double Room
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Feb 2, 2024
It's very close to the subway station, a 5-minute walk. The room is very spacious. I was traveling with a one-year-old baby and even provided an extra quilt. The lady at the front desk was very considerate ~
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Standard Room (With chess & cards)
Stayed in Feb 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Good service, good hygiene, great breakfast, cute food delivery robot
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Weimengxiangqihang
Deluxe Double Room
Stayed in Sep 2023
Business travellers
15 review
1.0/5
Posted on Oct 23, 2023
The hotel staff was extremely irresponsible towards the residents. I checked into the hotel on October 20. At that time, the car was parked in the parking lot at the entrance according to the instructions of the hotel front desk staff. When I checked out on the 22nd, I found that the car was scratched and the car cover was damaged. When the hotel cooperated with the call for surveillance, the hotel tried every means to shirk the situation. It was not until the police called the police that the video was provided according to the police's request. During this period, I kept pretending that I had no knowledge of my vehicle being hit. It wasn’t until the traffic police found the driver that caused the accident that I learned that the person directing the car to reverse in the video was the hotel security guard. The security guard witnessed the entire incident but acted as if it had not happened. Concealing the facts and not informing hotel residents, this kind of service attitude is really chilling
Original TextTranslated by Google
Response from Property: Dear customer! I am very sorry that you have experienced this. The relevant departments did not do a good job. Xiaohao offers you the most sincere apology. The staff of Xiaohao Hotel contacted you after the incident, but they were not contacted. It is because Xiaohao did not do a good job and will give you the most sincere apology. You apologized, and Xiaohao actively cooperated with you and the police afterwards. Xiaohao thanked you for your tolerance. Xiaohao looks forward to your next visit. I wish you a happy life!
Guest User
Superior Double Room
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 19, 2023
The environment is very good and the service is super good, not bad!
Original TextTranslated by Google
Response from Property: Dear customer! Thank you for your positive review, we look forward to your next visit and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in May 2023
Solo travellers
30 review
5.0/5
Outstanding
Posted on Jun 6, 2023
Not bad, very convenient.
Facilities: There are robots delivering food
Hygiene: also very good
Environment: The twin beds are very quiet
Service: Very polite
Overall very good, close to the school. The price is slightly expensive. It's still ok. recommend.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of us. In order to provide you with more detailed and thoughtful services, the hotel has launched a new robot food delivery service. Many necessities, consumer goods and takeaway fast food can be operated through this system. The food delivery robot can provide Your items are delivered to your door, achieving true no-contact, allowing you to experience the comfort of home while strictly observing and doing a good job in epidemic prevention.
Guest User
Deluxe Double Room
Stayed in Jun 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jul 6, 2023
Good service, warm, clean and tidy, great breakfast, big room
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you very much for your review despite your busy schedule. Thank you for your recognition and praise of our hotel. We will continue to work hard to provide a more warm and high-quality environment. We look forward to visiting you again next time.
Guest User
Superior Double Room
Stayed in Aug 2023
Other
1 review
1.0/5
Posted on Oct 1, 2023
It's really lame. I don't know if there's something wrong with the air conditioner. I turned it to the lowest setting and woke up several times because of the heat. I called but couldn't say anything. They also said they would give me an electric fan. It cost 800 yuan for two nights. I'm impressed.
The hair dryer was in a bag. When I turned it on for a while, dust came out. It was so dirty.
And the soundproofing was really good. I could hear clearly when someone opened and closed the door. I saw the comments about this hotel saying that the soundproofing was good. This is really unscrupulous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Double Room
Stayed in Nov 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 5, 2023
The room is very clean and tidy, the service is very good, recommended.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Double Room
Stayed in Oct 2023
Business travellers
71 review
5.0/5
Outstanding
Posted on Nov 17, 2023
The service attitude is good and the room is very clean. Highly recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Superior Double Room
Stayed in Dec 2022
Other
3 review
2.7/5
Posted on Jan 31, 2023
The hotel service was pretty good, but when I checked into the house around ten o'clock in the evening, there was a smell. There were water stains on the floor. It was not dry and ventilated. It really stunk. Then there were a lot of things blocking my car in the parking area. I scratched it when I turned the corner. I thought If you have nothing to do and you have to change your tire later, the parking entrance is not very well designed.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Nihao Wuhan Zhongyuan Plaza Jianshe 2nd Road Subway Station Hotel. We are sorry that this time, we could not give you a perfect check-in experience and the details did not meet your expectations. Your feedback is very important and we have forwarded it to the hotel team for follow-up. We will do our best to ensure that you can see the results of our improvements next time you visit. I wish you a happy life and look forward to seeing you again.
Guest User
Double Room
Stayed in Oct 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Nov 24, 2023
The front desk is very welcoming and the room is very clean
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.
Guest User
Superior Double Room
Stayed in Oct 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 26, 2023
The house is clean and the service is good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review of the hotel. It is our greatest honor to receive your recognition. We will work harder to improve our service quality and bring you a better stay environment. All hotel staff welcome you to visit us again.