Baiyulan Hotel (Wuhan Meiyuan Community Subway Station Dream Times Branch) Guest Reviews
4.7/5
Outstanding
1923 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1923)
Positive reviews(1862)
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Easy to get around(158)
Classy environment(141)
Friendly front desk staff(123)
Delicious breakfast(108)
Many amenities(55)
Perfect for business trips(43)
Stayed multiple times(24)
Close to metro(21)
Negative reviews(61)
Blossomtravel
Qing Shu Double Bed Room
Stayed in Dec 2023
Other
5 review
5.0/5
Outstanding
Posted on Jan 17, 2024
The customer service is 10/10 very polite and very helpful.. our first room the tv wasn’t working and they offered us another room which was very nice of them very comfortable you can order food online and delivery till your room with the robot butler the best stay I wasn’t expecting this at all … I will absolutely recommend this
Response from Property: The long paragraph is full of compliments, and seeing that you wrote a good review, we suddenly felt that we had a choiceStaying at Magnolia is the happiest thing in life. We will continue to provide you with high-quality servicesservice, so that every stay of your stay can experience Magnolia's dedicated and sincere service attitude, we expectWaiting for your next stay~
joni leo
Lanshu Double Occupancy Room
Stayed in Nov 2023
Family
53 review
4.0/5
Very Good
Posted on Jan 3, 2024
around 700 Meter to MRT station
room quite clean
when check in need alot of time.
surrond by food stall
Response from Property: 親愛的客官,您好~小白也很難過和抱歉沒能讓你在入住期間讓您有十分滿意的入住體驗,小白家免費提供降噪耳塞嗷,放在前台了,對於您提出的問題,很抱歉給你帶來了不好的入住體驗,我們深表遺憾,o(╥﹏╥)o酒店前台24小時有人在崗,您有任何問題衹要按0一鍵就撥通到前台熱線,小白便立馬飛奔到您身邊為您服務,望小主能給我們一次彌補的機會,能再回家看看小白,一定讓您看到我們的改善和進步,小白誠邀小主再次前來體驗,總有些回憶,恰如眉間的春色,瀲灧在歲月的枝頭,小主在的温馨時光永遠是小白心裏最深情的惦記!
Favour onyelu
Lanshu Double Occupancy Room
Stayed in Feb 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 18, 2023
Best water pressure I’ve seen in China , the room was clean, the beds were so soft and pillows were comfy…..10/10
Response from Property: Your affirmation has become the most beautiful embellishment in our lives, and your simple words are the driving force and source of our persistent efforts. Can imagine the corners of your mouth slightly raised when you tap the keyboard, may you work smoothly, every day can experience all kinds of small luck in life ~ I wish you a good mood every day, happy life and all the best~
Guest User
Lanshu Double Occupancy Room
Stayed in Feb 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 19, 2023
VERY CLEAN and smells good
Nice location
Good service very welcoming
Very affordable
Response from Property: Your affirmation has become the most beautiful embellishment in our lives, and your simple words are the driving force and source of our persistent efforts. Can imagine the corners of your mouth slightly raised when you tap the keyboard, may you work smoothly, every day can experience all kinds of small luck in life ~ I wish you a good mood every day, happy life and all the best~
Anonymous User
Qing Shu Double Bed Room
Stayed in Jan 2023
Travel with friends
6 review
4.0/5
Very Good
Posted on Feb 5, 2023
The room is clean and tidy.
Response from Property: We didn't take good care of you during your stay, and in addition to apologizing, we are also very sad. If you have any questions during your stay, please let us know as soon as possible, and we will deal with it for you as soon as possible. Looking forward to your second stay and next 5 star review
Guest User
Yu Shu Double Bed Room
Stayed in Feb 2025
Solo travellers
2 review
0.5/5
Posted on Mar 25, 2025
It was really unlucky to book this hotel. On the first day, it was written that the check-in time was 10 o'clock, but we still hadn't checked out at 1:30.
The toilet sewer had a stench, the last room had a mirror facing the door, and even the door lock was broken and couldn't be locked (I couldn't aim it after many attempts), so I could only rely on the shaky buckle. At the same time, I was a female tourist traveling alone, but I was given the last room that couldn't be locked (of course I didn't object because I could tolerate it and was too lazy to do it, it was just an attitude problem).
I am the kind of person who is very tolerant of rooms, so even with the above, I chose to extend my stay the next day, and then the nightmare began.
The next day at 2 a.m., there was a power outage on the entire floor. The entire floor was dark, including the elevator. The lights in the corridor kept flickering and finally went out. Anyone who has seen a horror movie will understand. At the same time, I kept calling the customer service number but there was no response and the call was still ongoing.
After the power was restored, I was so scared that I couldn't sleep at all. I stayed up until 4 a.m. and was about to go to bed, but the power went out again at 4 a.m.
After the power was restored at 4 o'clock, I called the customer service number again and finally got through. When I asked what was going on, they just said that the technician was fixing it. There was no comfort or explanation, not even an apology.
By the way, the sound insulation is also very poor. When I was squatting next to the elevator and shivering, I was grateful to the uncle in the opposite room for his very penetrating snoring, which accompanied me through the dark twenty minutes.
Until I checked out, the hotel did not give any explanation or apology for the power outage.
I have been so patient but still have to write such a long paragraph. Please experience this terrible experience yourself.
(Picture 1 shows the only call that was made, and Picture 2 shows all the calls that were missed)
Low price is not the reason for such bad service. I stayed for two days from March 22 to 23 and spent a total of 460+260, which is more than 700 yuan. I have never had such a bad experience in a hotel that costs around 350 yuan on average. There are so many hotels. Please don't choose this one if you see this comment.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay in our hotel and we sincerely apologize for any inconvenience you encountered during your stay. We always strive to provide every guest with a comfortable and safe accommodation, but we regret that we were unable to meet your expectations this time. We attach great importance to your feedback and have launched an internal investigation. The specific situation is explained as follows: 1 Regarding delayed check-in and room issues: The front desk staff may have omissions when coordinating room cleaning, resulting in your failure to check in on time. We have optimized the relevant processes. Regarding the bathroom odor, door lock failure and last room arrangement issues you mentioned, we have contacted the Engineering Department to conduct a comprehensive overhaul and strengthen daily inspections to ensure that the facilities are in good condition. Your safety is our primary concern. If you had made a request at the time, we would have changed your room as soon as possible. In the future, we will also pay more attention to guests' needs. Regarding the sudden power outage: After verification, the power outage in the early morning was caused by a sudden failure of the municipal power grid, which affected many surrounding areas. We feel deeply guilty that our emergency power supply system was not activated immediately due to a brief switching delay. The customer service hotline was busy that night due to a large number of calls at the same time, and we were unable to answer your call in time. We have added night shift staff and upgraded emergency communication equipment. We sincerely apologize for not being able to calm your emotions in time. Regarding service attitude and follow-up processing: We have conducted service awareness training for the team on duty that night to ensure that in similar situations we will proactively explain the reasons to the guests and provide assistance (such as emergency lights, arranging dedicated personnel on duty, etc.). You can contact our customer service via private message and we will handle it in time. Thank you again for your feedback, your opinions are our motivation for improvement. We promise to welcome every guest with a higher standard of service and look forward to the opportunity to bring you a pleasant stay experience again.
Anonymous User
Yu Shu Twin Room
Stayed in Feb 2025
Travel with friends
1 review
4.2/5
Very Good
Posted on Mar 23, 2025
It's average. The mattress in the room is comfortable, but it feels dusty and the window faces the road, which makes some noise.
The worst part is that the shower water is not hot enough. The location is not close to two subway stations (Baotong Temple and Meiyuan Community), and it takes nearly 800 meters to walk.
Selected midnight snacks and exquisite desserts: No, I don’t know why I wrote this item
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay in our hotel and for providing valuable comments on our services. We attach great importance to every guest's stay experience and we sincerely apologize for any inconvenience you encountered during your stay. Regarding the issue you mentioned that the mattress is comfortable but feels dusty, we will immediately arrange for the cleaning team to conduct a thorough inspection and treatment to ensure that the cleanliness of the room meets the highest standards. Regarding the window sound insulation issue, we will also further evaluate and consider taking appropriate sound insulation measures to reduce the impact of external noise on your rest. Regarding the problem that the bath water temperature is not hot enough, we have notified the engineering department to conduct inspections and adjustments to ensure a stable hot water supply and an appropriate temperature. At the same time, regarding the geographical location issue you mentioned, we understand that the walking distance may cause you inconvenience. Transportation around the hotel does require walking for a distance, but we are also actively communicating with relevant departments to strive to provide guests with more convenient transportation options. As for the situation you mentioned about "selected midnight snacks and exquisite desserts" not being provided, we sincerely apologize for this. This may be due to a misunderstanding in communication or a service omission. We will immediately review the relevant processes to ensure that similar incidents do not occur in the future. Thank you again for your feedback, your opinion is very important to us. We sincerely hope to have the opportunity to serve you again and provide you with a more perfect stay experience. If you have any other needs or suggestions, please feel free to contact us.
Shaolinhaoxiaozi
Guestroom (2 beds)
Stayed in Jul 2024
Family
12 review
2.5/5
Posted on Aug 28, 2024
Second time staying at the hotel. The room facilities are old, the air conditioner is too noisy, the front desk service level needs to be improved, the flexibility is not good, the service is too mechanical, maybe I think I am a big company.
Original TextTranslated by Google
Response from Property: Dear Guest: We are very sorry to hear that you encountered these unpleasant circumstances during your second stay at our hotel. Regarding the issue of outdated room facilities, we have included updated facilities in our future plans and will gradually upgrade the rooms as soon as possible to improve your stay experience. If the air conditioner makes too much noise, we will immediately arrange engineering personnel to inspect and repair the air conditioner to ensure that it operates normally and the noise is reduced to a minimum. We deeply apologize for the issues with front desk service level and flexibility. We will strengthen the training of front desk staff to improve their service awareness and adaptability, and will no longer provide mechanical services. We will teach our staff to be more flexible in handling various situations to meet the different needs of our guests. We value your feedback very much as your opinions are crucial to improving our service quality. We will work hard to improve and hope to bring you a new and satisfactory experience the next time you stay. Thank you again for your stay and feedback.
Yilayigongyuanqian
Qing Shu Double Bed Room
Stayed in Apr 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
I like the road section, there are delicious food at the door, the hotel itself is very cost-effective and very clean. I recommended many colleagues to stay here.
Original TextTranslated by Google
Response from Property: A small world, a small persistence, in the colorful years, all turn into a pure and beautiful poem. Thank you very much for your support and trust in Xiaobai's home. Xiaobai is willing to accompany you to travel thousands of mountains and rivers, and explore the north and south of the Yangtze River. Thank you for your choice. It is our endless honor to get your affirmation. Your satisfaction is the greatest affirmation for us! During your stay, we will do our best to strive to bring you a better stay experience! For you, we will continue to surpass and improve, and look forward to your next beautiful encounter. Looking forward to your visit again! Love you! ღ( ´・ᴗ・` ) Heart
Guest User
Lanshu Double Occupancy Room
Stayed in Oct 2024
Travel with friends
1 review
0.8/5
Posted on Nov 3, 2024
The facilities are outdated. The parking lot is not accessible. The room is not clean. The room is very small. The bed is very small. The twin bed room is 1.1 meters. The price-performance ratio is very low. The worst hotel I have ever seen for more than 200 yuan. Lightning protection
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your valuable comments. We are very sorry for the unpleasant stay experience you had. Regarding the issue of outdated room facilities, we have included the renewal of facilities in our future plans and will gradually upgrade the rooms as soon as possible to enhance your stay experience. We sincerely apologize for the inconvenience you may have experienced due to the lack of parking spaces at the hotel. We take your convenience and comfort very seriously and we apologize for the inconvenience caused by our failure to provide sufficient parking spaces. We will immediately investigate and resolve this issue. We will consider increasing the number of parking spaces and optimizing parking management processes to ensure that every customer can park conveniently. We are committed to taking action as soon as possible to improve the parking shortage and provide a more convenient parking experience. If you feel that the room is too small after checking in, you can call the front desk. We have someone to help you solve the problem 24 hours a day and can arrange a larger room for you. We will strengthen the inspection and supervision of room cleaning. The housekeeping supervisors and managers here will strictly follow the standards when checking the rooms. We will also train and improve the service quality of hotel employees to provide a better service experience. Thank you again for your feedback. We sincerely hope to have the opportunity to provide you with a more pleasant stay experience and look forward to seeing you again in our hotel.
Guest User
Yu Shu Double Bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on May 2, 2024
Friendly service! The hotel staff is very considerate! The hotel facilities are clean and tidy! Convenient transportation! It is very convenient to take a taxi to Wuchang Railway Station!
Original TextTranslated by Google
Response from Property: With your love, we will bloom more brilliantly. It is okay to meet each other. I miss you so much when you are away. I look forward to your return! Thank you very much for your support to Xiaobai. Everything Xiaobai does has only one goal, which is to make you comfortable. Your trust is the best gift for Xiaobai. Thanks for this wonderful fate, which allows us, strangers, to meet in Baiyulan among thousands of people. I believe that Baiyulan’s future will be more exciting with your company! !
Anonymous User
Lanshu Double Occupancy Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
When you come to Wuhan, the Magnolia Hotel is your first choice. It is really comfortable to stay in, the service is very good, the room is very clean, and you can store your luggage at the front desk. However, the washing machine and dryer in the laundry room need to be charged, which is not very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments on Xiaobai's home. We will continue to work hard and live up to your trust. In spring, happiness comes with peach blossoms. The beautiful time when you are here is the happiest moment for Xiaobai. Care and regards are fate. Xiaobai even cherishes this beautiful fate with you. Thinking about you and missing you are friendship. Xiaobai is most moved by your deep love for him. Happiness and health are blessings. Xiaobai wishes you peace and happiness forever!
Guest User
Yu Shu Twin Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The room is well-equipped and easy to find. It is cleaned every day and the room supplies are replenished in time. The hair dryer is not working well. I told the auntie and she replaced it immediately. The soundproofing is OK, but it can't stand too many children during the tourist season. The kid next door was still banging against the wall at midnight, which was too annoying.
Original TextTranslated by Google
Response from Property: Your affirmation has become the most beautiful embellishment in our lives, and your simple words are the driving force and source of our persistent efforts. I can imagine your mouth slightly raised when you tap on the keyboard. I wish you a smooth work and experience all kinds of small happiness in life every day~ I wish you a good mood every day, a happy life and everything goes well~
Jianjiacangcang
Qing Shu Double Bed Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 6, 2024
If I have the chance to go to Wuhan, I will stay here again.
Elegant, clean, tidy, and the facilities are also very good. The store pictures are exactly the same as the real thing.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation. Our enthusiasm for you will surely grow day by day. We only hope to meet you again, because there is no right or wrong, no early or late in this world. Cherish is the most beautiful language. We met in the most beautiful years!
Guest User
Lanshu Double Occupancy Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The hotel service is very good, there are takeaway robots delivering food. The room environment is also very good, clean, spacious and bright, and it is quite comfortable to live in. I will stay here again next time. It's quite good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for Xiaobai's home. We will make persistent efforts to live up to your trust. In spring, happiness comes with peach blossoms. The beautiful time when Xiaozhu is here is the happiest moment for Xiaobai. Care and regards are fate. Xiaobai even cherishes this beautiful fate with Xiaozhu. Thinking about and missing are friendship. Xiaobai is most moved by Xiaozhu's deep love. Happiness and health are blessings. Xiaobai wishes Xiaozhu peace and happiness forever!