To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(1847)
Positive reviews(1831)
Reviews with photos/video(406)
Delicious breakfast(176)
Well decorated(125)
Convenient parking(117)
Friendly front desk staff(90)
Perfect for business trips(70)
Luxurious(29)
Great swimming pool(29)
Garden view(14)
Negative reviews(16)
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Business travellers
59 review
10.0/10
Outstanding
Posted on Sep 27, 2024
more huge the room I receive than what I think before . I will come back again
Response from Property: 謝謝親愛噠走心的評價,您的一個温和的笑容,一個滿意的評語,像那冬日的暖陽,夏日清風,給予了我們希望與動力,承載了我們對親們孜孜不倦耐心與期盼,感謝您對我們的讚美與支持,感恩一路相伴的您!期待下次與您相遇,祝您生活愉快!
BUTT MUHAMMAD WASEEM
Stayed in Jun 2023
Business travellers
11 review
9.0/10
Great
Posted on Sep 21, 2023
It’s a good hotel. Good location. Have awesome place . Hotel lobby and breakfast area looks awesome. There is also swimming pool.
Response from Property: 感謝您選擇我們錫州,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!
Guest User
Stayed in Apr 2023
Solo travellers
3 review
9.0/10
Great
Posted on Jun 1, 2023
Cathy of the front desk was very helpful in arranging a taxi for going to my next destination. Breakfast could have more items for non-Chinese guests, like omelettes and European pastries. Light was too low in the breakfast area, although the environment is pretty good.
Response from Property: Dear distinguished guests, Thank you so much for choosing to stay at Xizhou Garden Hotel and sharing your stay experience with us! The issues occured during your stay have been reported to the hotel departments, we are committed to providing you with a warm and thoughtful stay experience.Sincerely looking forward to your visit again!
Guest User
Deluxe Standard Room
Stayed in Apr 2025
Travel with friends
16 review
10.0/10
Outstanding
Posted on May 11, 2025
Xizhou Garden Hotel is the designated hotel I must choose every time I come to Wuxi. The price, environment and service are as good as always. The only regret is that I didn't meet Miss Wu at the front desk again this time. Her colleagues were still laughing (≧︶≦*) Is it really that funny~
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Zhishixiaomianbao🧀🥖
Deluxe Queen Room
Stayed in Apr 2025
Family
36 review
7.7/10
Good
Posted on May 4, 2025
The room was clean and hygienic, but the location was a bit far from the main city. The room was comfortable, and the bedding was comfortable. But I was not satisfied with the breakfast, which was not very rich, and there were no steamed buns, etc. I booked this place because I read the reviews before. In addition, the breakfast staff were very evasive. I asked a service staff first, and I said that the coffee machine was not working and it showed that it needed to be cleaned. The first service staff told me to go find the person over there. Then I went to find another person, and she told me to go find the man in a suit over there. I was very confused. Aren't you all in charge of the restaurant? Can't you convey it? Why do you have to find one guest after another?
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying with us. We have always paid attention to the guests' experience during their stay. At the same time, we will actively improve our professional level and service standards, and strive to make guests feel at home. We are sorry that we are still not perfect in some aspects. In the future, we will also upgrade and maintain the hotel's facilities to ensure that you can enjoy the latest and most comfortable accommodation environment every time you stay. Thank you for taking your precious time to let us know our shortcomings so that we can improve. We are willing to grow with your attention and look forward to serving you again when you stay next time.
Guest User
Business Standard Room
Stayed in Apr 2025
Family
18 review
10.0/10
Outstanding
Posted on May 8, 2025
The hotel is very grand, the rooms are very clean, the waiters are very nice, it's a great travel hotel experience, a home away from home experience, and the price is affordable. Because the children fell asleep that day, I hoped that the robot would not ring the doorbell when delivering the food. Miss Li Fengyuan at the front desk specially helped to deliver it to the door at 11 o'clock in the evening. I was very touched and very loving.
Original TextTranslated by Google
Response from Property: 謝謝親愛噠走心的評價,您的一個温和的笑容,一個滿意的評語,像那冬日的暖陽,夏日清風,給予了我們希望與動力,承載了我們對親們孜孜不倦耐心與期盼,感謝您對我們的讚美與支持,感恩一路相伴的您!期待下次與您相遇,祝您生活愉快!
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 6, 2025
I came to Wuxi for a vacation and stayed in Xizhou for a few days. I feel that Wuxi is indeed a good place to relax. The beef noodles here taste good and the portion is large. I like the atmosphere of the garden restaurant decoration, but I feel that the wontons for breakfast are a bit salty for me. Xiao Wu at the front desk has a good service attitude and is very patient. The room cleaning is also very timely. I had a good rest in Xizhou.
Original TextTranslated by Google
Response from Property: Thank you for your heartfelt evaluation, your gentle smile and satisfactory comments are like the warm sun in winter and the breeze in summer, which give us hope and motivation, and carry our tireless patience and expectations for you. Thank you for your praise and support, and thank you for accompanying us all the way! Looking forward to meeting you next time, I wish you a happy life!
Guest User
Deluxe Standard Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2025
This hotel really exceeded expectations! From check-in to check-out, every link makes people feel caring: the front desk staff is enthusiastic and patient, the room is clean and tidy, and the panoramic floor-to-ceiling windows directly enhance the happiness of staying! The breakfast is rich in variety, with a reasonable combination of Chinese and Western styles. The freshly cooked noodles and local snacks are very surprising~ The surrounding transportation is convenient, and the cost-effectiveness is super high. I will choose here next time! Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you for your heartfelt evaluation, your gentle smile and satisfactory comments are like the warm sun in winter and the breeze in summer, which give us hope and motivation, and carry our tireless patience and expectations for you. Thank you for your praise and support, and thank you for accompanying us all the way! Looking forward to meeting you next time, I wish you a happy life!
Mingminghenailei
Deluxe Queen Room
Stayed in Mar 2025
Business travellers
24 review
10.0/10
Outstanding
Posted on Apr 21, 2025
The room is clean and sanitary; the outdoor temperature is 30 degrees and the indoor air conditioning is maintained at 24 degrees; the shower room has no problem with the water volume and temperature; the room layout is a bit cramped among 5-star hotels, but it is reasonable. Facilities: The swimming pool is clean, the water temperature is about 27/8 degrees, non-standard pool, estimated to be 20*8 in size? I went there to fill the calorie gap, not to participate in a swimming competition, so it is enough for me. I didn't go to the gym. The service at the lobby front desk, restaurant, and fitness club front desk is relaxed and in line with the 5-star temperament (good reviews); most of the hotel staff have a good image (pleasing to the eye); the small hand-made gifts are very exquisite (an unexpected surprise). The location of the hotel is a bit remote, but the environment is shaded by trees and flowers, and the hardware is convenient for taxis and cars. I think the location is not important at all. eumm, breakfast...: It costs 58/portion to add breakfast at the front desk, but the breakfast feels that the Western part of the food is slightly worse and the Chinese part is barely enough. Maybe I went to eat at 9:20 and missed the wonderful part? The breakfast is not as good as that of Wuxi Grand Hotel (42/portion, I think), it’s just my personal preference.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay. We have always paid attention to the guests' experience during their stay, and actively improved our professional level and service standards, striving to make guests feel at home. We are sorry that we are still not perfect in some aspects. Thank you for taking your precious time to tell us our shortcomings so that we can improve. We are willing to grow with your attention and look forward to serving you again next time you stay.
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Other
9 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Wuxi is a city that we Shanghai people like. We often come and go. This time, we stayed at Xizhou Garden Hotel, which left a deep impression on us. The hotel lobby is tall and grand, the environment is beautiful and magnificent, the front desk staff is warm and thoughtful, and they answer all questions. The rooms are clean and tidy, without odors. The room service is polite and smiling, which makes us feel at home! We will visit your hotel again in the future! And we will recommend your hotel to friends! In addition, we have to say that we admire the management concept and service spirit of the hotel's general manager Wang (Ms. Wang Lingli). General Manager Wang treats guests like relatives, considers guests in every detail, provides convenience, and introduces Wuxi's tourism resources, which makes our trip to Wuxi even more icing on the cake. I would like to express my deep gratitude here! We often say that "details determine success or failure, and ambition determines everything". The hotel's many five-star praises are inseparable from General Manager Wang. She made us feel that although we only stayed in the hotel for two days, we would feel nostalgic when we left, and we would come again in the future! This feeling has never been felt in other hotels!
Original TextTranslated by Google
Response from Property: 感謝您選擇我們錫州,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!
Guest User
Deluxe Standard Room
Stayed in Mar 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on Apr 20, 2025
I like the writing desk the most. The wind there is so good in summer, it is very comfortable and I can prepare for the exam with peace of mind.
It is also very convenient to order takeout nearby
But the toothbrush is too hard
The bed is also very comfortable, but the TV cannot be projected
Original TextTranslated by Google
Response from Property: 感謝您選擇我們錫州,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗,酒店全體員工衷心期待您的再次光臨!
MuQiulaoxiangkujing
Business Queen Room
Stayed in Mar 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The front desk staff is enthusiastic and the room service staff responds promptly, making guests feel at home. The parking lot is large, and you can use the free parking coupon multiple times by scanning the code at the front desk. There is also free coffee after leaving, which is worth staying again.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
sandy_zhu168
Deluxe Standard Room
Stayed in Mar 2025
Family
20 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The hotel is very comfortable, the rooms are large and the ceilings are high. It is not noisy at all. The hotel is large, the decoration materials are very good, not cheap and very atmospheric. The water quality of the swimming pool is crystal clear, and being able to swim there means that it is very clean. The bedding is comfortable, and there are all kinds of skin care lotions.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Business Queen Room
Stayed in Mar 2025
Family
11 review
10.0/10
Outstanding
Posted on Apr 13, 2025
I forgot to take pictures in the room. The room is large and well-equipped. The bathroom is separated into dry and wet areas. The overall appearance is high-end and atmospheric. The price-performance ratio is very high. The parking lot is large and there are plenty of seats.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Anonymous User
Business Queen Room
Stayed in Mar 2025
Other
4 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The first choice for family travel. The service is quite good, especially Wang Lili, the manager of the housekeeping department, who was very patient and serious in helping me solve the stains on my sweater. She also sent us travel guides. Other service staff were also very enthusiastic. The room environment is comfortable and the lobby is bright and beautiful. In addition, the parking space is free and sufficient, which is very friendly to self-driving tours.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our Xizhou Garden Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!