Meihao Hotel (Xi'an Zhonglou South Gate Branch) Guest Reviews
4.6/5
Great
3022 review
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Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(3022)
Positive reviews(2980)
Reviews with photos/video(517)
Friendly front desk staff(338)
Delicious breakfast(308)
Many amenities(180)
Excellent afternoon tea(167)
Luggage delivery service(136)
Great location(109)
Awesome gym(23)
Has rooms for families(18)
Negative reviews(42)
Xiaonian。
Queen Room
Stayed in Apr 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel's service is really considerate. The front desk staff are warm and thoughtful, patiently answering my questions and making me feel at home. The hotel has a strategic location, convenient transportation, and many delicious food nearby, which makes my travel more convenient and saves me a lot of time. There is a snack street downstairs, and there is Luoma City Xingzhengyuan Shopping Plaza next to it. It is really convenient. It is only three or four minutes away from the Bell Tower, and there are many snacks around! There are many restaurants and restaurants! The room is very clean and tidy. There is free mineral water at the elevator entrance. You can see the clock tower when you go out. There are sensor lights at the door of the house. You are not afraid of the dark when you get up at night. I feel that the service staff of this hotel are well-trained, which is great. If If you are tired from traveling, there is also a foot bath. Soaking your feet in the foot bath can relieve the fatigue of the day. The hotel you stay in also has intelligent robot service. When you need something in the room, it will be delivered by the robot. It is convenient and fast. It was a great experience. When checking in, the lady at the front desk brought chrysanthemum tea and sour plum soup. In the evening, there was also a bowl of noodles that could be eaten as a late night snack, which was very convenient!
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Guest User
2-bed Room With City View
Stayed in Sep 2023
Friends
14 review
1.0/5
Posted on Sep 14, 2023
The Meihao Hotel in Xi'an we stayed at this time was really disappointing. We booked the room more than 10 days in advance. Since we were three girls, we contacted the front desk in advance to ask for shared beds, extra quilts and toiletries. This hotel is really nice. It's weird. They contacted us through Ctrip and ignored us until the day we checked in. Because the train was late, it didn't arrive until 2 a.m., so the front desk contacted us around 8 p.m. to ask how long it would take to arrive. They told us the arrival time, and then We once again stressed that we needed help putting together beds, but the front desk refused us sternly. We informed the hotel that they would not cancel the order, and that the order was not allowed to be canceled if the room rate was paid in advance, and it would definitely arrive. We are asked to check in at the store before they can handle it for us. If we arrive during the day, we can handle it after we arrive. I can accept that. The key is that we arrived at the store in the middle of the night. Can't they help us with it in advance? The front desk didn't understand the accommodation at all, so when we arrived at the hotel, we went even further. After checking in, we told the front desk that we wanted to share beds. The front desk didn't know. Is the guest's needs always so perfunctory? It was too late after we got to the room, so we all washed up while waiting for the staff to come and share the bed. The three of us girls were wearing pajamas in the room. After 10 minutes, the person who came over was not the guest room aunt but a security guard, which made us very embarrassed. , the security guard found a black stain on the bed while helping us put the bed together. He opened the quilt and found hair. It was too late. We didn’t know what to say. Then came the wonderful thing, a long black skirt hanging on the bed. Inside the wardrobe, it fell down at night. When I picked it up in the morning, I saw that the layer of gray was no longer thick and the clothes were dirty. I quickly washed up and went to the restaurant to have breakfast. I saw another long stick on the communal plate. I have long hair. I ate some fruit and quickly checked out of the hotel for the next few days. I didn’t check out until about 11 o’clock in the morning. Your hotel did not give a reply to the problem reported by the security guard at 2 o’clock in the morning. A lady at the front desk When we checked out, we were asked how we were having a good rest. They didn't even know about the check-in response. I was really confused. The room on the 6th floor was arranged. The corridor on the 6th floor was so smelly that I had to run away. The windows in the room could not be opened. Even if the air conditioner was turned on to ventilate, it was very stuffy. This was not the first time I traveled. I originally came for the Meihao brand and booked 4 nights in a row. Then I was immediately taken away. We were persuaded to leave, but the man who helped us put the beds together was still very nice. He called the front desk as soon as he found out the problem, but the front desk didn't even know about it when we checked out. I just laughed. I don't know the management of your hotel. The pattern is indeed surprising, as I and my friends really feel. (This is the first time I write about such an unpleasant stay experience)
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Response from Property: Dear guests: Hello! We would like to sincerely apologize for not being able to give you a satisfactory stay experience. Based on the issues mentioned in your review, the general manager immediately convened a special management meeting to impose severe sanctions on the relevant departments, formulate strict reception procedures, and order all departments to strictly follow the reception procedures for training. Regarding the front desk staff's failure to resolve your request for shared beds immediately upon receiving your request, we have severely criticized the employee and punished him in accordance with the system. The hotel has always adhered to the concepts of "customers' business is our business" and "do it before the customer asks." We have formulated a training plan and started to implement it; because you checked in late on the day and found problems with the bedding, the concierge I immediately changed the quilt for you and apologized to you. At the same time, I reported the problem with the room bedding in the work group. Hygiene issues are the top priority of the hotel's daily work. Please rest assured that Mehao Hotel absolutely adheres to the "one guest, one change" principle for the bedding in each room. The housekeeping department has urgently held an all-staff meeting and punished the employee involved and the foreman for the day's ward rounds in accordance with the system, and formulated a training plan to conduct training every morning to prevent such incidents from happening; due to the high occupancy rate on weekends, there are a large number of breakfast guests. , the restaurant's service staff are in short supply, resulting in late patrols and bringing you a bad experience. We would like to apologize to you. Meihao Hotel receives tens of thousands of tourists every year. Our service has always been striving for perfection, but unfortunately imperfections always occur. Finally, I would like to express my most sincere apologies to you again, and wish you a good mood every day!
Guest User
Queen Room
Stayed in Feb 2024
Friends
2 review
1.0/5
Posted on Feb 12, 2024
It's very average. The room smells bad. I changed it twice. I chose to live near the clock tower. It's best not to choose this hotel.
Original TextTranslated by Google
Response from Property: Dear friend: Hello, thank you for staying at Meihao Hotel and leaving us a review. Thank you for your valuable feedback. We regret that we could not give you a satisfactory first stay experience. We would like to apologize to you. On the day you checked in, you reported that the room had a peculiar smell. The hotel also changed the room for you as soon as possible and upgraded it for free. If you have any questions at the hotel, please contact the hotel front desk directly. We will serve you as soon as possible. Thank you again Choose and wish you a happy life!
Anonymous User
Queen Room
Stayed in Apr 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel service attitude is very friendly and the environment is good
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Niavc
Queen Room
Stayed in Jun 2022
Couples
3 review
5.0/5
Outstanding
Posted on Jun 13, 2022
The location of the hotel is very good, near the clock tower. Hygiene and service are also excellent
Original TextTranslated by Google
Response from Property: The continuous innovation of Meilun's service has made more guests feel that Meilun really lives up to its reputation, the attentive service, our enthusiasm and caring, the beautiful hotel environment, all kinds, and the n words are omitted here. Haha, Meilun-kun is also a narcissist with fried chicken recently! The service of the hotel determines the level of the hotel, and the innovation of the service determines the height of the hotel. In Meilun, I believe that we are not lacking in innovation, we just lack Bole who knows Maxima like a pro. Thank you for your comments, we also We look forward to being with you on the road in the future.
Niuniu80hou
2-bed Room With City View
Stayed in Jul 2021
Family
13 review
1.0/5
Posted on Jul 12, 2021
Negative review is required! fed up
This is my first time giving a bad review
1. This hotel is refurbished, the floor height is very short and depressing
2. As shown in the picture, the bath faucet is broken, and it is impossible to take a normal bath
3. Parking in the parking lot next to it, it is very dangerous to have to walk out of the entrance by yourself. It was raining on the day I arrived. I called the front desk to ask how to get to the front desk, but no one answered the phone at the front desk, which is funny
4. I found two hairs on the bed, it is estimated that the sheets are not new
5. The key is that such a room costs more than 800 a night, and it is stupid to be a guest
6. The hotel lobby has to take the elevator to the 8th floor first, and the elevator shared by the building has to wait for a long time.
It was a really bad night anyway, can the franchised hotels be able to slaughter customers without restraint?
I originally wanted to stay in Xi'an for a few more days, because of this hotel, I didn't want to eat breakfast the next morning, I just checked out and left. Only those who have lived there know what the experience was like. The only advantage is that it is within walking distance from the city wall. , but there are so many hotels around, and later I saw that the price was not as high as yours. Anyway, I really felt that I was cheated for one night...
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Response from Property: Dear little lord! We are very sorry to see the review you left, and we are very ashamed that you have been displeased. Therefore, the general manager of our hotel has severely criticized and severely punished the relevant departments on the same day, and has carried out comprehensive rectification in a timely manner, and regularly repairs the guest rooms, but this engineering problem has not been completely avoided. We really appreciate your prompt feedback, which allowed us to identify issues in time. The hotel is also very grateful to every guest who has helped us. It is you who made our hotel discover its own shortcomings and continue to improve and improve it. I am sorry for the inconvenience caused to you! Sincerely hope to get your understanding, hope you can witness the improvement of the hotel with us, and hope that we will have the opportunity to provide you with more value-for-money services, and look forward to your visit again