Meihao Hotel (Xi'an Zhonglou South Gate Branch)

Meihao Hotel (Xi'an Zhonglou South Gate Branch) Reviews

Meihao Hotel (Xi'an Zhonglou South Gate Branch)

No.113 Middle Section of South Street, Xi'an, ChinaView Hotel Details
Meihao Hotel (Xi'an Zhonglou South Gate Branch)
Meihao Hotel (Xi'an Zhonglou South Gate Branch)Meihao Hotel (Xi'an Zhonglou South Gate Branch)Meihao Hotel (Xi'an Zhonglou South Gate Branch)
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Meihao Hotel (Xi'an Zhonglou South Gate Branch) Guest Reviews

4.6/5
Great
3022 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(3022)
Positive reviews(2980)
Reviews with photos/video(517)
Friendly front desk staff(338)
Delicious breakfast(308)
Many amenities(180)
Excellent afternoon tea(167)
Luggage delivery service(136)
Great location(109)
Awesome gym(23)
Has rooms for families(18)
Negative reviews(42)
Xiaonian。
Queen Room
Stayed in Apr 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel's service is really considerate. The front desk staff are warm and thoughtful, patiently answering my questions and making me feel at home. The hotel has a strategic location, convenient transportation, and many delicious food nearby, which makes my travel more convenient and saves me a lot of time. There is a snack street downstairs, and there is Luoma City Xingzhengyuan Shopping Plaza next to it. It is really convenient. It is only three or four minutes away from the Bell Tower, and there are many snacks around! There are many restaurants and restaurants! The room is very clean and tidy. There is free mineral water at the elevator entrance. You can see the clock tower when you go out. There are sensor lights at the door of the house. You are not afraid of the dark when you get up at night. I feel that the service staff of this hotel are well-trained, which is great. If If you are tired from traveling, there is also a foot bath. Soaking your feet in the foot bath can relieve the fatigue of the day. The hotel you stay in also has intelligent robot service. When you need something in the room, it will be delivered by the robot. It is convenient and fast. It was a great experience. When checking in, the lady at the front desk brought chrysanthemum tea and sour plum soup. In the evening, there was also a bowl of noodles that could be eaten as a late night snack, which was very convenient!
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Guest User
2-bed Room With City View
Stayed in Sep 2023
Friends
14 review
1.0/5
Posted on Sep 14, 2023
The Meihao Hotel in Xi'an we stayed at this time was really disappointing. We booked the room more than 10 days in advance. Since we were three girls, we contacted the front desk in advance to ask for shared beds, extra quilts and toiletries. This hotel is really nice. It's weird. They contacted us through Ctrip and ignored us until the day we checked in. Because the train was late, it didn't arrive until 2 a.m., so the front desk contacted us around 8 p.m. to ask how long it would take to arrive. They told us the arrival time, and then We once again stressed that we needed help putting together beds, but the front desk refused us sternly. We informed the hotel that they would not cancel the order, and that the order was not allowed to be canceled if the room rate was paid in advance, and it would definitely arrive. We are asked to check in at the store before they can handle it for us. If we arrive during the day, we can handle it after we arrive. I can accept that. The key is that we arrived at the store in the middle of the night. Can't they help us with it in advance? The front desk didn't understand the accommodation at all, so when we arrived at the hotel, we went even further. After checking in, we told the front desk that we wanted to share beds. The front desk didn't know. Is the guest's needs always so perfunctory? It was too late after we got to the room, so we all washed up while waiting for the staff to come and share the bed. The three of us girls were wearing pajamas in the room. After 10 minutes, the person who came over was not the guest room aunt but a security guard, which made us very embarrassed. , the security guard found a black stain on the bed while helping us put the bed together. He opened the quilt and found hair. It was too late. We didn’t know what to say. Then came the wonderful thing, a long black skirt hanging on the bed. Inside the wardrobe, it fell down at night. When I picked it up in the morning, I saw that the layer of gray was no longer thick and the clothes were dirty. I quickly washed up and went to the restaurant to have breakfast. I saw another long stick on the communal plate. I have long hair. I ate some fruit and quickly checked out of the hotel for the next few days. I didn’t check out until about 11 o’clock in the morning. Your hotel did not give a reply to the problem reported by the security guard at 2 o’clock in the morning. A lady at the front desk When we checked out, we were asked how we were having a good rest. They didn't even know about the check-in response. I was really confused. The room on the 6th floor was arranged. The corridor on the 6th floor was so smelly that I had to run away. The windows in the room could not be opened. Even if the air conditioner was turned on to ventilate, it was very stuffy. This was not the first time I traveled. I originally came for the Meihao brand and booked 4 nights in a row. Then I was immediately taken away. We were persuaded to leave, but the man who helped us put the beds together was still very nice. He called the front desk as soon as he found out the problem, but the front desk didn't even know about it when we checked out. I just laughed. I don't know the management of your hotel. The pattern is indeed surprising, as I and my friends really feel. (This is the first time I write about such an unpleasant stay experience)
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Response from Property: Dear guests: Hello! We would like to sincerely apologize for not being able to give you a satisfactory stay experience. Based on the issues mentioned in your review, the general manager immediately convened a special management meeting to impose severe sanctions on the relevant departments, formulate strict reception procedures, and order all departments to strictly follow the reception procedures for training. Regarding the front desk staff's failure to resolve your request for shared beds immediately upon receiving your request, we have severely criticized the employee and punished him in accordance with the system. The hotel has always adhered to the concepts of "customers' business is our business" and "do it before the customer asks." We have formulated a training plan and started to implement it; because you checked in late on the day and found problems with the bedding, the concierge I immediately changed the quilt for you and apologized to you. At the same time, I reported the problem with the room bedding in the work group. Hygiene issues are the top priority of the hotel's daily work. Please rest assured that Mehao Hotel absolutely adheres to the "one guest, one change" principle for the bedding in each room. The housekeeping department has urgently held an all-staff meeting and punished the employee involved and the foreman for the day's ward rounds in accordance with the system, and formulated a training plan to conduct training every morning to prevent such incidents from happening; due to the high occupancy rate on weekends, there are a large number of breakfast guests. , the restaurant's service staff are in short supply, resulting in late patrols and bringing you a bad experience. We would like to apologize to you. Meihao Hotel receives tens of thousands of tourists every year. Our service has always been striving for perfection, but unfortunately imperfections always occur. Finally, I would like to express my most sincere apologies to you again, and wish you a good mood every day!
Guest User
Queen Room
Stayed in Feb 2024
Friends
2 review
1.0/5
Posted on Feb 12, 2024
It's very average. The room smells bad. I changed it twice. I chose to live near the clock tower. It's best not to choose this hotel.
Original TextTranslated by Google
Response from Property: Dear friend: Hello, thank you for staying at Meihao Hotel and leaving us a review. Thank you for your valuable feedback. We regret that we could not give you a satisfactory first stay experience. We would like to apologize to you. On the day you checked in, you reported that the room had a peculiar smell. The hotel also changed the room for you as soon as possible and upgraded it for free. If you have any questions at the hotel, please contact the hotel front desk directly. We will serve you as soon as possible. Thank you again Choose and wish you a happy life!
Anonymous User
Queen Room
Stayed in Apr 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel service attitude is very friendly and the environment is good
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Niavc
Queen Room
Stayed in Jun 2022
Couples
3 review
5.0/5
Outstanding
Posted on Jun 13, 2022
The location of the hotel is very good, near the clock tower. Hygiene and service are also excellent
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Response from Property: The continuous innovation of Meilun's service has made more guests feel that Meilun really lives up to its reputation, the attentive service, our enthusiasm and caring, the beautiful hotel environment, all kinds, and the n words are omitted here. Haha, Meilun-kun is also a narcissist with fried chicken recently! The service of the hotel determines the level of the hotel, and the innovation of the service determines the height of the hotel. In Meilun, I believe that we are not lacking in innovation, we just lack Bole who knows Maxima like a pro. Thank you for your comments, we also We look forward to being with you on the road in the future.
Niuniu80hou
2-bed Room With City View
Stayed in Jul 2021
Family
13 review
1.0/5
Posted on Jul 12, 2021
Negative review is required! fed up This is my first time giving a bad review 1. This hotel is refurbished, the floor height is very short and depressing 2. As shown in the picture, the bath faucet is broken, and it is impossible to take a normal bath 3. Parking in the parking lot next to it, it is very dangerous to have to walk out of the entrance by yourself. It was raining on the day I arrived. I called the front desk to ask how to get to the front desk, but no one answered the phone at the front desk, which is funny 4. I found two hairs on the bed, it is estimated that the sheets are not new 5. The key is that such a room costs more than 800 a night, and it is stupid to be a guest 6. The hotel lobby has to take the elevator to the 8th floor first, and the elevator shared by the building has to wait for a long time. It was a really bad night anyway, can the franchised hotels be able to slaughter customers without restraint? I originally wanted to stay in Xi'an for a few more days, because of this hotel, I didn't want to eat breakfast the next morning, I just checked out and left. Only those who have lived there know what the experience was like. The only advantage is that it is within walking distance from the city wall. , but there are so many hotels around, and later I saw that the price was not as high as yours. Anyway, I really felt that I was cheated for one night...
Original TextTranslated by Google
Response from Property: Dear little lord! We are very sorry to see the review you left, and we are very ashamed that you have been displeased. Therefore, the general manager of our hotel has severely criticized and severely punished the relevant departments on the same day, and has carried out comprehensive rectification in a timely manner, and regularly repairs the guest rooms, but this engineering problem has not been completely avoided. We really appreciate your prompt feedback, which allowed us to identify issues in time. The hotel is also very grateful to every guest who has helped us. It is you who made our hotel discover its own shortcomings and continue to improve and improve it. I am sorry for the inconvenience caused to you! Sincerely hope to get your understanding, hope you can witness the improvement of the hotel with us, and hope that we will have the opportunity to provide you with more value-for-money services, and look forward to your visit again
Yanyanhuohuo
Queen Room
Stayed in May 2024
Friends
5 review
5.0/5
Outstanding
Posted on May 13, 2024
酒店位置離鐘樓和鼓樓、回民街都很近,房間很乾凈,不論是地理位置還是服務都是非常非常的好,早餐品種很多,下午有下午茶,晚上還有宵夜一碗臊子麪,免費下午茶,飲料小吃自助,品質口感不錯的呢,早餐38一味也是這幾天最好的一個酒店了,房間乾淨整潔,酒店服務態度很好,早餐品種很多,每天都有不同的特色美食,早餐的小份涼皮也很好吃,如果來不及吃早餐可以讓服務員打包,西安特色的拌菜非常好吃,還提供免費下午茶,服務非常周到,樓梯間都有擺放飲用水,工作人員非常貼心,出門步行很近就是肉眼可見的鐘樓小吃街。去大唐不夜城看錶演特別方便,大雁塔,SPK都在酒店附近。酒店環境乾淨整潔,房間寬敞明亮,自動的窗簾一鍵啟動家居系統。酒店服務一流,有免費漢服提供,免費洗衣烘乾服務,還可以免費寄存行李服務,去大雁塔看音樂噴泉,還送了精美禮品,晚上來看來音樂噴泉和轉大唐不夜城,出來在廣場又看了燈光秀,回酒店直接休息,簡直是完美。任何一個工作人員都特別的用心服務,很真誠的那種.很好!酒店環境乾淨整潔,價格不貴很值得住,交通也很便利.,必須五星好評!
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Guest User
Guestroom (2 beds)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 12, 2024
住過很多酒店,這家酒店給我留下了很深的印象,首先地理位置非常好,就在鐘樓附近南大街上,距離鐘樓鼓樓,還有回民街,都非常近,走路也就幾分鐘,我們原來定的是雙床房,但是我們是三個人,前台小哥哥考慮我們三個人住不下,免費給我們升級了酒店裡的親子房,房間面積很大,真的很貼心,房間配備的設施都很齊全,有一鍵啟動的窗簾,房間的衞生打掃的很乾凈,大姐每天都給我們打掃,酒店全部員工都很有素質,不管什麼時候見到都會主動向我們打招呼,對於我們的要求也基本上能滿足,早餐的話也很豐富,什麼陝西特色涼皮,總之品類非常多,下午茶和夜宵是免費的,夜宵是陝西特色臊子麪,味道很不錯,酒店合作的中超旅遊服務李大姐很熱情,給我們推薦了很多旅行景點,我們也去吃了南門早市,逛了大雁塔,還有回民街。還去爬了華山。酒店內送東西什麼都是用機器人,機器人服務很智能,讓我們有不一樣的體驗。總的來説,這次出來體驗很好!
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Anonymous User
Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 12, 2024
5月在旬陽辦婚禮,順路帶家裡人來西安遊玩。在網上對比了多家酒店,最後還是選擇美豪酒店,入住體驗非常棒!酒店房間裝修風格很有特色,很乾凈房間窗外看過去就是鐘樓,風景挺不錯!酒店服務也非常貼心,工作人員很熱情,酒店早餐豐富,還有自助下午茶。關鍵是酒店位置很便利,去鐘樓衹要步行十幾分鍾,而且去大唐不夜城、芙蓉園附近景點都很便利,想去這附近景點集中遊玩的朋友推薦選擇這家酒店!商務會客區,恩,都有一個食坊酒樓,有健身房陝西的麪食挺好吃的。嗯早餐分很多種有中西結合,然後有水果麪包咖啡點心都有就走。下午茶也很豐厚,還有茶葉小點心小糕點,水果都有,下午餓了,可以在這兒坐着曬太陽,聊會兒天兒晚上餓的最主要的還有酒店提供深夜一碗麪都是免費的。
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Guest User
Boutique Queen Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 12, 2024
在酒店的入住體驗非常令人滿意。寬敞舒適的客房讓我感到賓至如歸,一流的服務更讓整個旅程充滿愉悦。酒店員工的熱情和專業讓我感受到貼心的關懷,無論是入住過程中的需求還是對當地訊息的諮詢,他們都給予了詳盡的幫助。酒店設施完備,品質高雅。總體而言,美豪是一家令人難忘的住宿選擇,房間乾淨整潔,用品齊全,床頭一鍵關燈,太方便了,商務會客區態度很好,有求必應,停車出車衹需要給前台説一聲,出車是免費的, 2部電梯不用等待,離店時小哥哥還幫忙拿行李,酒店離鐘鼓樓,大唐不夜城超近,不夜城營業到12點,個人建議大家帶着大個充電寶,不然真的手機電量不夠拍照用,每個地方都太好看了,太好拍了,街上全是漢服美女,快來西安體驗吧,多住幾天呀,太讚了!,酒店位置極好,酒店可以免費停車,晚上去大雁塔看音樂噴泉,還送了精美禮品,晚上來看來音樂噴泉和轉大唐不夜城,出來在廣場又看了燈光秀,回酒店直接休息,簡直是完美。另外體恤也搞忘在房間了,服務員及時電話提醒,離開西安時候直接去前台拿。總之,非常好的一個酒店。,我期待着再次光臨。
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Zhenxiao🐌
Queen Room
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 12, 2024
酒店位置非常好,離鐘樓、鼓樓很近,離小吃街,回民街步行幾百米即可,而且離地鐵口(2號、6號線)非常近從c口出來走到4號通道出來,步行300米左右就到酒店了,而且離周邊景點衹用做幾站,2號線直接到北站。周邊商圈很大,住的也很舒心,前台服務態度非常好,早餐也不錯,豐富多樣,孩子在西安旅遊期間,吃不慣泡饃和肉夾饃,所以早餐成了他每天的最愛,總的來説來旅遊遊玩,美豪還是非常值得入住的。床邊的按鈕還能控制開門挺不錯的。晚上還有小餛飩,下午茶時間也很長,水果茶不限量供應。不足的就是電視不能投屏,不夠智能。房間面積也挺大的,房間打掃的很乾凈,床品也很乾凈,服務很貼心,第一天水喝完了第二天就給放了四瓶水,大堂也有瓶裝水隨便拿。每天都有下午茶、水果和夜宵麪。早餐的小份涼皮也很好吃 退房還給送了伴手禮!還可以免費寄存行李服務,是免費的,下次來體驗哦、任何一個工作人員都特別的用心服務,很真誠的那種.很好!酒店環境乾淨整潔,價格不貴很值得住,交通也很便利.
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Guest User
Queen Room
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 12, 2024
因為出差所以選擇了這家酒店。但是這家酒店確實讓我有了不同的感覺。進入大堂,服務人員親切禮貌的問好,看我拿着行李。第一時間主動幫我提上,辦理入住時還會細緻的介紹房間內的智能設備,也會推薦一些周邊的美食,還有交通方面的解説。還會倒一杯他們西安的特產酸梅湯,非常好喝,所有的工作人員真的都是超級有愛,房間設施齊全,有免費的洗衣房 ,洗完衣服可以直接烘乾,這點對於我這種每天要換洗衣服的真的太合適了,很貼心,真的是根據情況設計出來的服務..話説美豪酒店服務堪稱酒店業的海底撈,酒店設施設備齊全,房間裏面配有茶包、咖啡包、以及礦泉水,窗簾還是自動的,退房的時候還有免費寄存行李服務,非常不錯,還送了紀念品皮影以及兵馬俑,對了,還有早餐也不錯,本地臊子麪肉夾饃涼皮啥都有!品種足夠吃,每天還會變換一些菜品,有面檔,餛飩,煎蛋,米線都有。周邊吃飯出行都方便,晚上酒店有免費的宵夜,深夜一碗麪,下次還回來。必須五星好評!
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Guest User
Queen Room
Stayed in May 2024
Friends
2 review
5.0/5
Outstanding
Posted on May 12, 2024
酒店位置位於商場邊上吃喝都無需代謝入住,當天還免費升級了房型房間整潔乾淨且衞生很乾凈房間窗户為落地窗,帶兩個孩子自由來。西安千挑萬選之後定了美好酒店果然沒有失望服務非常細緻入微,而且説雙方可以拼裝兩個孩子一張床完全沒有問題,辦理退房還給了我辦手裡孩子很喜歡最後走的時候很慌亂東西落在房間裏聯繫前台很痛快,答應幫忙郵寄房間裝修很喜歡簡潔大方床墊不軟不膩,剛剛好對腰痛稍等下我一下事兒,對腰疼的人是很有好鏡子勾搭還有全身鏡足夠兩個人,同時用送餐的機器人很開有了,它可以叫外賣送房間打掃衞生的阿姨和前台小哥哥服務態度超級好取行李的是因為倒水不方便拿小哥哥幫忙把行李送到了商務會客去而且在走的走前送了兩杯檸檬水,非常感謝對房間很滿意設施很齊全,吹風機也很好用,前台還有防曬噴霧日常生活等用品有問題都會及時解決周邊吃飯,商場都方便衞生乾淨整潔,環境優美,服務體貼到到位,餐廳有微波爐可以熱早餐和外賣機器人送外賣也很及時入住體驗很好,下次還會選擇有他有他酒店硬件設施不錯,早餐豐富,尤其是涼皮肉夾饃,還有油茶陝西特色商務會客區
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6/7
Guest User
Queen Room
Stayed in May 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on May 13, 2024
在攜程上看了好多家酒店,比對了很多家,最後選擇了離鐘樓最近的美豪酒店鐘鼓樓永寧門店,看了酒店的評論,所以還是決定來體驗一下,酒店地理位置優越,位於鐘鼓樓,回民街,城牆中心。房間位置、朝向都非常好,而且超大寬敞,設施設備齊全。服務人員也非常熱情和耐心,位於鐘鼓樓,回民街,城牆中心。房間位置、朝向都非常好。設施設備齊全。有免費的洗衣房,上下午茶和夜宵。服務人員也非常熱情和耐心, 酒店位置絕佳,出門主路右轉就是鐘樓,左轉直走幾分鐘就到城牆南門,早餐中西餐都有,還有西安特色的麪和涼皮,早餐也不錯,本地臊子麪肉夾饃涼皮啥都有!品種足夠吃,每天還會變換一些菜品,有面檔,餛飩,煎蛋,米線都有,餐廳有微波爐可以熱早餐和外賣機器人送外賣也很及時入住體驗很好,下次還會選擇有他有他酒店硬件設施不錯,早餐豐富,尤其是涼皮肉夾饃,還有油茶麻花,每晚都有深夜一碗麪,礦泉水樓梯口擺放,無限量供應。地理位置非常好,離鼓樓、鐘樓都很近。房間衞生乾淨整潔,應有盡有,房間裏面有茶包,咖啡包,礦泉水2瓶。房間還有自動的窗簾,一鍵啟動,非常方便,退房還給送了伴手禮!還可以免費寄存行李服務,以後也會推薦朋友來住這家酒店非常棒!
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Guest User
Guestroom (2 beds)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 11, 2024
這家美豪酒店房間很乾凈舒適,位置也很好,是我住過最舒適的一家美豪了,剛入住的時候房間還給我們做了免費升級,給我們直接升級到了親子防滑,這個房間面積真的很大,出門走兩三分鐘就是鐘樓地鐵站入口,也能直接看到鐘樓和南門永寧門,隔音效果也不錯,床很柔軟舒適。大廳進來味道也是香香的,中午上到晚上有下午茶,小吃水果什麼都有,晚上還有夜宵,是陝西的臊子麪,挺不錯的。前台服務真的很好,在我出門逛的時候還不忘貼心的給我們拿了兩瓶礦泉水,真的很貼心,這家店交通位置很便利,就在鐘樓旁邊,打車都很方便,尤其是地鐵,出門就是地鐵鐘樓站,酒店裡還有旅行社,去兵馬俑,大唐不夜城,華清池,都很方便,我們還去看了長恨歌,長恨歌讓我很震撼,大雁塔的噴泉也很美,這附近的小吃也很多,像什麼褲帶麪了,羊肉泡饃了遍地都是,赤陝菜推薦大家去這附近的醉長安或者長安大排檔,再來説酒店,酒店設施很齊全,窗簾也是電動的,一鍵啟動,非常智能,需要什麼的時候,智能機器人就會給我們送,所以説機器人服務真的很方便,很智能,有什麼問題的時候前台都能及時解決,可以説是有求必應了。
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