Bass Boutique Hotel Reviews

All good but the mattress is so hard. Hardly managed to sleep.

Hotel is good but basic. Good breakfast, 10 min walk from republic square and close to the parliament building

The breakfast was good) The staff were veryyy friendly and helpful! The bed was very comfortable:) Thank you＜3

they spent a long time checking the room when checking out - the internet was terrible!!!!! very slow

Not a very nice place. They put us in a room without a window. The receptionists show no desire to help, on the contrary, they are unhappy that we are interrupting a call with my mother. There is no sense of cleanliness inside. The worst thing was when the toilet got clogged and all the staff did for the day was bring a plunger after several of our requests. It's just awful. And according to the staff member, this happens. I do not recommend visiting. The pros are the location, not the very center, but not far to walk

The reception staff were friendly and helpful. The hotel is tastefully furnished. Floors are marble and bathroom walls are also marble. The room was large and comfortable for a week long stay. A lift as well as stairs services upper floors. A well supplied breakfast bar and dining room caters for guests. The girl replenishing the breakfast bar and waiting in the dining room at night was very shy and avoided guests and so was slow to clear used plates and replenish the bar. We dined in on our first night (the only diners!) and found the menu inflexible and the food overcooked. The bed was the most uncomfortable I’ve found in any hotel. This facility has great potential and so many positive features. The negatives could be readily tweaked to provide an outstanding experience.

Worst hotel ever-no parking ,bad AC dirty rooms , useless facilities , Four-star price , zero service. Dont even think abiut staying at this hotel

One of the worst hotels I have ever been to !! Service zero !! Heaters not working !! Receptionist not polite at all !! The only staff available in the whole hotel were the receptionist and the bill boy who both of them doesn't speak English ! We were freezing in our room and they didn't care !! They said this is how it is ! I have never imagined that i will face this type of treatment in here ! NOT RECOMMENDED AT ALL

Very bad attitude from the staff very unprofessional, the heater air conditioner was not working, and when we spoke with the receptionist she said that it's working but we are unable to feel it only, the room is not clean at all specially bathroom.

Very nice boutique hotel in the city center. Good location, nice to walk in the evenings in the city. The rooms are clean and comfortable. Good for friends and families. The staff is helpfull and professional. The prices are good, reasonable. Recommended.

We highly recommend this hotel; this is our first time traveling, and it is one of the most memorable experiences. My family and I would like to highlight one of the amazing, very friendly staff members, Mr. Arman (concierge). A truly gem in the hotel. He is super attentive, very friendly, helpful and informative. Whenever we need assistance, he is professional as he is prompt in attending to our inquiry and request. We will surely come back to Armenia and will choose to stay here again.

Uncomfortable Bed and Poor Hygiene: The bed provided is extremely uncomfortable, with a metal base that squeaks at the slightest movement. The pillows are of poor quality, and the bedding lacks protective covers, exposing visible yellow sweat stains. Additionally, there is a considerable amount of rubbish under the bed, indicating that the cleaning staff neglect to check this area. Inadequate Soundproofing: The sound insulation throughout the building is substandard. Conversations and footsteps from the hallway are clearly audible in the rooms, and whenever water is used, there is a loud noise that echoes in the room. Moreover, conversations, TV noise, and other sounds from adjacent rooms can be heard easily. Despite the policy prohibiting guests after 12 AM, parties in the restaurant are allowed to continue until 6 AM, creating disturbances for other guests. The staff appears indifferent to these issues, allowing disruptive behavior to go unchecked. Lack of Proper Management: The hotel shows a significant lack of management oversight. The rooms are poorly maintained, and essential amenities such as drinking water, tea, and cups are not provided. Ironically, while a kettle is supplied, there is no water to use with it. Room Maintenance Issues: Upon check-in, I had to compile a list of issues that were never addressed during my week-long stay. The shower system is poorly designed, with both the shower head and rain shower splashing water uncontrollably, making it difficult to enjoy a proper shower. The lights in the shower area flicker continuously, creating an unsettling atmosphere. The ventilation system is clogged with thick dust, preventing proper airflow. Additionally, the shower cubicle lacks proper sealing, causing water to flood the bathroom during use. There is also a large, unsightly stain on the bedroom wall, which appears to have been caused by a previous guest. Due to nearby construction, the room fills with dust when the windows are opened, yet the air conditioning is turned off to conserve energy. Breakfast and Service Quality: While the breakfast provided is acceptable, the staff does not prepare enough food for all guests. Only one staff member is seen handling the breakfast service, moving at a slow pace and bringing out items one at a time, which creates unnecessary delays for guests.

The calm and friendly environment and the friendly behavior of the staff will be the most important reason for me to go to this hotel again. Perfect for staying with family. The hygiene of the rooms is acceptable and proper care is taken to maintain cleanliness every day

Bass is not exactly centrally located, it takes a good 15/20 minutes to walk to Cascades and you will need a map or Google to get there. It's also not in a very attractive area to walk. Reception staff is not always able to communicate in English, depends on who's there at the time. There's often an elderly couple hanging around the lobby (the owners ?) and they certainly don't communicate. I got room 201, which was large with 2 single beds and plenty of space for luggage. Mini bar, small TV, desk and lounge seats. Bathroom is good with both shower and bath. My safe was not working, so the elderly man came up and changed it over. I had some trouble operating the TV and find English channels, so the same man came up and tried to sort out, but could not. My A/C was not working ; first they said they'd fix it, but then decided that "I should open the window". That was OK during the day, but got me the street noise at night . . . Breakfast is pretty standard with the usual choice of cold cheeses and meats, but no fresh juice or coffee. Look, Bass is OK, but it is not boutique. It is good value for money.