100 m west from Intersection of Jichang Road and Dayong Road, Yongding District, Zhangjiajie, Hunan, 427200, ChinaView Hotel Details
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Water Amusement Hotel Guest Reviews
4/5
705 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.0
Cleanliness4.1
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All reviews(705)
Positive reviews(645)
Reviews with photos/video(313)
Large rooms(102)
Delicious breakfast(84)
Friendly front desk staff(49)
Luxurious(26)
Close to airport(17)
Good views(10)
Average decor(7)
Negative reviews(60)
CocaAchim
Superior Double Room
Stayed in Aug 2024
Family
1 review
3.5/5
Posted on Aug 27, 2024
We booked the hotel so that the kids can be happy with the pools, but it was closed! All the pools where completely closed!
The hotel is a little run down, no english speaking personal at the reception, no restaurant to eat (except for breakfast), the location is very good as in walking distance for restaurants, stores and cableway to Tianmen
Response from Property: Dear guest, we deeply apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jul 17, 2024
As the hotel was great we extended and enjoyed one more night - great location, great staff
Response from Property: Dear guest: Thank you for choosing Zhangjiajie Four Seasons Water World International Hotel. Your full affirmation has given us the greatest motivation and encouragement. We hope Four Seasons Water World International can become your first choice for travel and sincerely look forward to your next stay.
Guest User
Deluxe Single Room
Stayed in Jun 2024
Travel with friends
4 review
2.2/5
Posted on Aug 25, 2024
We booked this hotel especially for its swimming pool . The pictures posted online showed great swimming facilities. However the next day when we tried to go swimming, we discovered the swimming pool was closed for service for several days. We were very disappointed. None of the hotel employees informed us of this when we checked in, otherwise we would definitely have switched hotels. And nothing on the website told us the pool was closed when we made our online reservation. What's even worse is the hotel front desk employees who did not show any caring whatsoever when we expressed our disappointment. After all, the hotel is called "Water Amusement hotel". Even the manager didn't want to even talk with us. I can't believe how much everyone there did not care one bit!!! Worst experience I've ever had and I would not only never return to this hotel, but will tell everyone to avoid this hotel, with such despicable service!! Zero stars!!
Response from Property: Dear guest, we deeply understand that the swimming pool, as an important part of the hotel's leisure facilities, holds special significance for many guests. We apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
Guest User
Superior Double Room
Stayed in Dec 2023
Couples
19 review
4.5/5
Great
Posted on Feb 27, 2024
I was a bit disappointed that the swimming pool was closed for the winter; I don't remember seeing that before booking. There were many tasty choices at breakfast; take your coat there with you if staying in winter. The bed, pillows, and shower were extremely comfortable after a long day's walk in the national park. Beware of taxi scams--have the driver bill you BEFORE you get out at your destination or you might see silly extra charges tagged on later. It took several phone calls to DiDi to have our scam resolved.
Response from Property: Dear guests, thank you for choosing Zhangjiajie Four Seasons Water World International Hotel, your recognition is our greatest pursuit, sincerely looking forward to your stay again.
Florence mei fong
Superior Double Room
Stayed in Oct 2023
Family
7 review
3.7/5
Posted on Nov 27, 2023
Did not see any water amusement park and the breakfast is not good . The service is not really good . The hotel had too many areas with too heavy a smell of cigarettes. I thought it was not a smoking place inside the lobby.
Response from Property: Dear guest, thank you for staying at our hotel . We deeply apologize for you have encountered . We have forwarded your valuable feedback to relevant departments for follow-up and processing. We will continuously strengthen the service attitude of our employees and strive to provide better quality service for every guest. We look forward to your next visit!
Guest User
Deluxe Single Room
Stayed in Apr 2024
Family
6 review
3.5/5
Posted on Apr 22, 2024
No english speaking stupid
Response from Property: Dear guest: Thank you sincerely for your valuable feedback. We will strengthen employee training and improve their English communication skills. We will do even better for your next visit! Wishing you a pleasant journey!
Guest User
Superior Double Room
Stayed in Oct 2024
Other
13 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The front desk lady provided good service. The recommended barbecue was super good. I was in a good mood all day. The room was clean. Most importantly, it was close to Tianmen Mountain and the airport, and the breakfast was also good.
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Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Four Seasons Water World Hotel is high-end and has a beautiful environment. It is close to the railway station, Hehua Airport, and the national 5A-level scenic spot - Tianmen Mountain Scenic Area, with very convenient transportation. The rooms are spacious and bright, clean and comfortable, and the waiters have good service attitudes, which is very satisfactory.
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Guest User
Deluxe Double Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The room is clean, warm, spacious, and soundproof. The hotel is in a prime location, close to the station and attractions. The front desk lady is very enthusiastic and the service is very good. The housekeeping staff is also very kind. The room price is very affordable and cost-effective! Not only did I get a comfortable and pleasant stay, but I also had fireworks. This is my evaluation of this hotel, awesome!
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Guest User
Superior Double Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The hotel is in a very good location, very close to the Tianmen Mountain Cableway Station, only about 10 minutes' walk away. The room is spacious and bright, giving people a very comfortable feeling. The facilities in the room are also very complete, and the bed is very comfortable, allowing people to have a good night's sleep. The hotel's service is also very thoughtful, and the front desk staff are warm and hospitable, and do their best to serve the guests.
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Guest User
Superior Double Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel environment is comfortable, spacious and bright, with a superior location and convenient transportation. It is very close to the Tianmen Mountain Cableway Station, and the air conditioning is powerful at night.
The room service is thoughtful, the room is clean and tidy, and the price is beautiful and the experience is good.
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Guest User
Superior Double Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
This hotel was chosen blindly on a last-minute trip, and I didn't expect it to be so good. First of all, the location is good and it's very close to Tianmen Mountain. You can see Tianmen Mountain from the hotel. Secondly, the room is very large and doesn't feel crowded at all. It is also very clean and the service is very timely. I wanted to take an extra toothbrush and it was delivered quickly. The hotel parking is very convenient. There are very large parking lots above and below the ground. Zhangjiajie has beautiful scenery and is worth visiting many times. I will continue to stay here next time.
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Guest User
Superior Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The environment is elegant, the view is wide, and the hotel is clean and sanitary. The check-in procedure is convenient, and the customer service is thoughtful and enthusiastic. The surrounding transportation is convenient. If you come to Zhangjiajie to see the mountains and rivers, Four Seasons Water World International Hotel is the first choice!!!
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6/7
Guest User
Superior Double Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The hotel has a superior geographical location and convenient travel. It is only about 10 minutes away from the Tianmen Mountain Cableway Station. The lobby is luxurious and the rooms are clean and tidy. The staff is warm and thoughtful. In the future, I will choose Four Seasons Water World International Hotel when traveling to Zhangjiajie.
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Guest User
Superior Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
This is the best hotel I have ever stayed in. I like the style inside, especially the night view outside when staying in the room near the window at night. I like it very much. I also took a lot of photos as a souvenir. The waiter is very energetic at work, handsome and efficient. I have to say that although this hotel is a little long, the facilities are very good. As soon as I entered the door, I saw that the bed was very neat. As soon as I entered the door, I felt that I had booked the right hotel. Moreover, this 🛏️ is very soft to sleep on. After playing tired, it is very comfortable to go back to the room to take a shower and sleep. It does not affect sleep at all. In short, if I have the opportunity to come to Zhangjiajie next summer vacation, I will book this hotel again. I hope this hotel will get better and better. I sincerely recommend it, and I have also rated all the good reviews myself! ! !