Zhuhai Marriott Hotel (Lovers Road, Xiangluwan Road)

Dear Zhuhai Marriott, I am writing to express my heartfelt gratitude to the entire team at Zhuhai Marriott Hotel for the exceptional care and service I received during my stay from May 31st to June 1st, particularly in room 1815. As a frequent traveler, your team’s professionalism and attention to detail truly stood out, and I would like to highlight several moments that exemplify the Marriott standard of excellence. Proactive Problem-Solving & Guest-Centric Flexibility On the morning of June 1st, I checked out at approximately 9:00 AM as originally planned. However, upon returning to the hotel at 12:00 PM after visiting Jingshan Park, I was drenched in sweat and regretted having checked out early. I approached the front desk to inquire about using my former room for a quick shower. Ms. Winne Chen, the Calling Center Manager, immediately took ownership of the request. - She proactively checked room availability in real time, demonstrating seamless coordination with the housekeeping team. - Rather than adhering rigidly to standard procedures, she prioritized guest comfort by facilitating temporary access to the room and personally ensuring clear communication between myself and the housekeeping staff. This level of initiative and flexibility embodies Marriott’s commitment to “putting guests first.” ★ Meticulous Attention to Detail & Service Excellence Shortly after, Mr. Duan Zhu Feng from Housekeeping went above and beyond. - Upon learning of my request, he volunteered to thoroughly clean the bathroom in room 1815, despite it already being prepared for the next guest. - His dedication to ensuring a spotless, fresh environment—*even for a temporary use—*reflected a deep understanding of guest expectations. ★ Such meticulousness not only enhanced my experience but also reinforced the Marriott brand’s reputation for flawless execution. ★ Collective Teamwork & Brand Representation What impressed me most was not just the individual acts of service, but how Winne and Zhufeng exemplified a cohesive team culture: - Winne’s leadership in navigating operational logistics. - Duan Zhu Feng’s willingness to exceed routine duties. - The seamless handoff between departments, which ensured my needs were met efficiently and with warmth. ★ This collaboration underscores the strength of your training and the “one Marriott” spirit. Final Thoughts Please extend my sincere thanks to Winne, Duan Zhu Feng, and the entire Zhuhai team. They are a credit to your leadership and the Marriott legacy. I look forward to returning and recommending your hotel to others. With gratitude,

Quality room at the hotel. And It's good for free parking offer to visitors, especially for 港車北上。

Good experience although has some cigarette smell in the room

The hotel is nice and the breakfast buffet is really delicious.

The room was big but I don't like the design of no physical wall of the washroom but my kids love it. The bed was comfy and staff and nice and willing to help. Their staff always with smile and the buffet breakfast was excellent

except there are not many dishes in breakfast and the food is salty, the stay is satisfactory and the staff is helpful!