Hyatt Regency Hengqin

We had the best weekend getaway at Hyatt Regency in Zhuhai! It was our first time visiting this new location, and we chose the hotel because it seemed like the perfect option for family travel. Despite the less-than-ideal weather, the hotel had everything we needed for a great time. The activities and facilities for kids were incredible: a kids club, indoor playroom, outdoor playroom, indoor kids' pool, and both indoor and outdoor pools. Our children had a blast! The food was spectacular, with a range of flavors and high-quality dishes. Selina from the Food & Beverage team was a miracle worker for us. Her kindness and willingness to help made our experience above and beyond, especially with two little ones in tow. She resolved any issues we had and helped coordinate our meal times, navigating the language barrier like a pro. A huge shoutout to Selina and her team for making our dining experience so enjoyable! We also took advantage of the spa services. The spa is quite comfortable and spacious. I had a regular massage treatment, which was good. While I’ve had better massages, it was still relaxing. I specified that I wanted a full head, neck, and back massage, but due to the language barrier, it wasn’t fully understood. This is an area for improvement to ensure clients leave 100% satisfied. However, the pre- and post-service experience was impeccable. The Front Desk staff, especially Filbo, made our arrival smooth and welcoming. We received a room upgrade for both families and were greeted in a fantastic manner. After a long journey, especially with tired kids, it was a relief to have everything ready for us. Filbo extended a warm welcome on behalf of the hotel and made sure we had everything we needed, including special treats for the children. Since the weather wasn't great, we decided to visit Chimelong Ocean Kingdom to wrap up our trip. The hotel informed us about their shuttle service to Chimelong, which was great. They even extended our check-out time so we could get the kids cleaned up and ready for our journey home. Overall, our stay was spectacular! Every detail was thought out for families, ensuring the comfort and enjoyment of the kids. I would return to this hotel every time I visit Zhuhai and highly recommend it, especially for families traveling together!

Check-in was smooth and swift, the room we booked is spacious and very clean and tidy with upgraded toiletries and amenities. We booked this hotel for my birthday so I notified the hotel about this days before we arrive. Indeed, the hotel went above and beyond and prepared something really special. They even delivered a birthday cale for me! It was a very memorable stay. Happy hour made us so happy and delighted we stayed until the last-minute. We had an amazing stay and we are coming back, that’s for sure! **To Hyatt regency staff and management, thank you so much for making my birthday weekend extra special!🥰🥰🥰😘😘😘

Clean and spacious room with gigantic bathtub. Great service from janitors and room services. Breakfast was great on Day 1, family feel satisfied, plenty of food choices with above average quality. Downside was the pastries were not kept warm and that some food are not refilled fast enough to catch up the guest flow. However, we were triaged to 4/F on Day 2 where I believe the lounge is at. Food choice drastically decrease as compared to Day 1, food was cold (e.g. steamed buns are kept warm only with pot with hot water underneath which was not constantly heating up), very crowded, much of our favorite food are not there as well. We were very disappointed and expressed it to one of attendants there. They explained why we are directed to 4/F (which we already know) and admitted that the food choice is less here and offered to help take some of the food we want from downstairs. After the breakfast, they also called to apologize and offered us some fruit, pastries and cold drinks to takaway during our checkout and even a ticket to admit to the children playhouse (but we are not taking it because we are leaving). I can feel their eager to follow up and trying hard to compensate something to us which I think is satisfactory. Overall it is a great stay and I guess the hotel need to improve how to plan ahead if a surge of guests is foreseen.