The hotel is conveniently located, close to the beach and a popular coffee shop. The service is good and the food is good.
Except for the two rooms where the automatic curtains could not be opened and took a long time to repair (probably because the hotel is not new after all, but it can be seen that the maintenance is quite good), and Ctrip booked the wrong room type, the rest is generally OK.
Ctrip booked the wrong room, which is not the hotel's fault, but it does affect the experience. The hotel could not give me the room because the room type I booked was fully booked that day, but the attitude of the front desk to try to solve the issue is quite good.
The hotel staff are very nice, so the overall experience is still OK.
Hotel near New South Wales100% of visitors choose this area
MMICKA GITAU2025.04.15
My husband and I stayed in Sofitel for 3 nights and everything was honestly 10/10. The staff are excellent - so friendly and helpful. They attended to all our needs. Special shoutout to Nia and Kla for being so friendly :) The place itself is luxurious and all the amenities were fantastic. The buffet was just phenomenal - they had everything you can ask for! One of the best breakfast buffets we have had and we have travelled all over the world. We felt spoilt for choice. We loved our stay here and definitely would highly recommend!! Oh and I can’t forget to mention that the location is super convenient surrounding Darling Harbour and Cockle Bay Wharf - had several places to eat and just an overall beautiful atmosphere.
Hotel near New South Wales100% of visitors choose this area
BBenny_traveler11222025.01.02
In terms of scenery and amenities, this hotel is perfect. I booked a room in high level with Habour view so that I can watch the fireworks while I’m enjoying champagne in my own room. That was a top-notch experience. However, the cleanliness leaves much to be desired. The big window has noticeable stains that highly affect the view. The toilet is badly designed that the lid can never stand up straight. Flies are all over the washroom which is outrageous!
Hotel near Sydney CBD,Sydney51.2% of visitors choose this area
GGuest User2025.04.02
Excellent location. Spacious and clean and comfortable room with good decorations. Breakfast with views to the QVB. Fitness centre and pool/sauna are part of Fitness First, which closes at 9pm. Zeta Bar and Marble Bar are not opened on Sundays.
Hotel near Sydney CBD,Sydney51.2% of visitors choose this area
GGuest User2024.08.24
I recently stayed at Capella Sydney and was thoroughly impressed. The rooms were stylish and comfortable, with every detail thoughtfully done. The staff were friendly and attentive, making sure I had everything I needed. The location is perfect for exploring the city. Overall, it was a fantastic experience and definitely worth the stay!
Very good location. Room is very spacious and comfortable. Small tube of dish washing detergent and 2 small packets of milk were provided in the room. Very thoughtful gesture as it saves us short vacation travellers a lot of hassle of buying from supermarket and reduces wastage because we used to buy for just a few days' use and had to throw away big bottles of detergent and milk.
Loved everything about Q station, it is a real. experience not just a hotel, the staff are amazing, nothing was a bother, we were picked up from Manly and driven to reception and then down to our accomodation which is authentic in the heritage buildings overlooking the harbour though the trees, very quite and relaxing. In the evening we had drinks at the Boiler Room again were picked up by minibus and taken back to our room Breakfast at Views was good and it lived up to it's name After checked out we were again. driven down to Manly, great stay, highly recommend it
I had a disappointing and unusual experience while using the iPad for every services. The food from room service did not taste good, and it took about an hour for my luggage to be delivered to my room from the reception.
Pullman has no outdoor pool which was a shock. No great views from rooms. But villas are very spacious, clean however outdoors are quite dirty to use. Great beds, furniture and specially well ventilated. Did not like that it's along with residential buildings. Didn't have any 5 star feeling. And if u r one of the unlucky person where none of the phones in room work then it's pretty annoying.
But it's good for a weekend getaway specially for the amazing stuff and the tasty food at the restaurant.
Well the Magenta beach is a rough walk through the sands but other beaches are are short drives from the location.
Oh yes there aren't any food delivery available by uber eats or doordash.
Overall it's a satisfying stay for max two nights.
Very Good
103 reviews
8.3/10
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8.6/10
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GGuest UserExcellent experience! W Sydney
I recently stayed at W Sydney for 6 nights and the overall experience was impeccable. From the moment I arrived, the service staff was very enthusiastic and professional, taking care of every guest in detail and making everyone feel at home.
The room design is very modern and has a wide view.
The room I stayed in faced the night view of Darling Harbour, and it felt like I was in a painting every night.
The bed was extremely comfortable and the room was well soundproofed, so I had a very good rest at night.
The hotel facilities are also commendable: the infinity pool on the top floor is so amazing that it is a must-visit; the gym is well equipped and the environment is clean and bright. The breakfast is rich in variety, combining Chinese and Western, the ingredients are fresh, and the service is efficient.
The location is also excellent, within walking distance to Darling Harbour, Barangaroo and Pitt Street shopping areas, which is very convenient for travel and entertainment.
Overall, W Sydney is a high-quality stay experience, highly recommended for travelers who value design, service quality and convenient location. I will definitely choose here next time I come to Sydney!
GGuest UserI recently stayed at Capella Sydney and was thoroughly impressed. The rooms were stylish and comfortable, with every detail thoughtfully done. The staff were friendly and attentive, making sure I had everything I needed. The location is perfect for exploring the city. Overall, it was a fantastic experience and definitely worth the stay!
GGuest UserI had a disappointing and unusual experience while using the iPad for every services. The food from room service did not taste good, and it took about an hour for my luggage to be delivered to my room from the reception.
AAnonymous UserThis unit is over-priced. We stayed in a double unit, the two of us, which is better suited to either 2 couples or 2 adults and 2 kids which would justify the price. Upstairs is almost a carbon copy of downstairs in that both have almost full kitchens (no ovens), excellent reverse cycle air conditioning, TV's etc. Other than a very old, very off carton of milk left in the fridge the unit was exceptionally clean.
Upon arriving, we were asked to pay which we had already done when booking. Beware no refunds once booked although this didn't apply in our case. Otherwise, the staff were friendly and helpful.
Had to ask for toilet paper and purchase milk as only two small milk thimbles in fridge. Expected to wash up, dry and put away dishes and utensils before leaving and remove all garbage. We usually do this anyway but I thought it was quite an ask to be expected at those prices. It's post-Covid so I am wondering if lack of staff is the reason for this and perhaps this may change in the future.
No buffet or restaurant on site. No room service. Don't expect any meals. No foxtel as advertised. At least we couldn't get it but they did have Netflix provided. We took our chromecast with us, thank goodness!
The pool is much smaller than it looks in the pictures. Maybe 25 metres? Also, in the afternoon a lot of it is shaded. It's not heated so it's pretty chilly even in late November.
The beach is gorgeous but the room we had didn't have views and the units are in the street behind the main shops so whilst very close to the beach (a mere two minutes) it isn't overlooking the beach. Also, very tight carpark if you have a larger car.
I would recommend the family unit or double unit for 3 to 4 people. Otherwise stick to a single unit. I probably would not return unless with another couple because there are nicer places with more amenities that don't expect you to do the housework at the same or even better prices.
BBee LingVery good location. Room is very spacious and comfortable. Small tube of dish washing detergent and 2 small packets of milk were provided in the room. Very thoughtful gesture as it saves us short vacation travellers a lot of hassle of buying from supermarket and reduces wastage because we used to buy for just a few days' use and had to throw away big bottles of detergent and milk.
GGuest UserThis was one of our best experiences ever. The view in the hotelroom was absolutely stunning, people absolutely nice and the service was outstanding. Very convenient, digitally enabled and very forward thinking oriented. The Blue Bar is also highly recommended. Unfortunately Shangri-La is only available in the eastern part of the world, we would surely use it more often.
JJokoLocation was perfect, room is very spacious with a proper work table. The only downside was the flight of stairs at the entrance which is not friendly for heavy luggage. While the staff will lend a hand, still good to have flat ground.
WWenn SinGreat location and overall an amazing stay, but soundproofing could be much better. Take note that there are rooms without the balcony , which I should have asked prior checking in.
The hotel is in a fantastic location — very convenient and accessible, which made exploring the area super easy. The room itself was clean, comfortable, and well-equipped. However the housekeeping service, the blanket’s sheets were removed by us but she just left on the floor instead of cleaning it up and the vanity kit was not restored. (I’m not entirely sure how is housekeeping like in AUS, but it’s not the best)
That said, the walls are extremely thin, and noise was a consistent issue throughout. You can hear people talking and walking in the hallway, the housekeeping trolley rolling by, and even the closing of nearby doors, which is surprisingly loud and jarring. The other rooms are very close to each other, so you can even hear the other rooms alarm(which kept snoozing 3 times from 7am) the doors do not have a soft close to when it closes it keeps banging— it gets disruptive.
If you’re a light sleeper or sensitive to noise, this might be something to keep in mind. But if you’re okay with a bit of background noise, the hotel still offers great value in a prime location. REMEMBER to ask if there’s any renovation works happening prior to booking (we had ours on the last day and the drilling was so loud)
GGuest UserExcellent location. Spacious and clean and comfortable room with good decorations. Breakfast with views to the QVB. Fitness centre and pool/sauna are part of Fitness First, which closes at 9pm. Zeta Bar and Marble Bar are not opened on Sundays.
IIsailovicA bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers.
Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove.
Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games).
Negatives:
1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old.
Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable.
Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.
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