UK Delay Repay: How to claim compensation for late trains

Kieran Read

Published: Jul 17, 2025

Updated: May 9, 2026

Train running late? You might be owed compensation. Under the UK’s Delay Repay scheme, most train operators offer refunds for delays as short as 15 minutes, depending on the length of your journey and the operator’s policy.

To make it easy, we’ve created this hub where you can check your eligibility and access step-by-step Delay Repay guides for every major UK train company.

Photo by Chris Wade on Unsplash

What Is Delay Repay?

Delay Repay is a national compensation scheme that lets passengers claim money back if their train is delayed by:

15+ minutes (most operators)
30+ minutes (some older schemes)
The amount refunded depends on your ticket type and delay duration
You can usually claim online within 28 days of your journey

Delay Repay: Operator-by-operator guides

Click below to get operator-specific info, claim links, and required documents.

Avanti West Coast Delay Repay

Travelled late on the West Coast Main Line? Avanti offers full Delay Repay for delays over 15 minutes between London, Birmingham, Manchester and Glasgow.

Chiltern Railways Delay Repay

Missed your connection between Oxford, Birmingham or London? Find out how to claim with Chiltern's Delay Repay scheme.

CrossCountry Delay Repay

Running long-distance across the UK? CrossCountry trains offer Delay Repay compensation starting at 30 minutes.

EMR Delay Repay

For East Midlands Railway passengers, claims start at 15-minute delays. Applies to routes like Sheffield–London and Leicester–Nottingham.

Grand Central Delay Repay

Independent operator serving Yorkshire and the North East to London. Find out how to claim for long-distance disruption.

Greater Anglia Delay Repay

For journeys between East Anglia and London Liverpool Street — including Cambridge, Norwich, and Ipswich.

Great Northern Delay Repay

Covering commuter routes to and from London King’s Cross — including Hitchin, Peterborough and Cambridge.

GWR Delay Repay

Claim refunds for delays of 15+ minutes on Great Western Railway services between London, Bristol, Exeter and the South West.

Hull Trains Delay Repay

Claim compensation for delays of 30+ minutes on this open-access operator’s route between Hull and London.

LNER Delay Repay

London North Eastern Railway offers Delay Repay from 30 minutes. Applies to routes from London to York, Edinburgh and beyond.

London Northwestern Railway Delay Repay

Covers commuter and intercity services across the West Midlands, London Euston, and the northwest.

Lumo Delay Repay

For low-cost travel between London and Edinburgh — Lumo offers Delay Repay from just 30 minutes late.

Northern Rail Delay Repay

Running across the North of England, Northern trains let you claim for delays of 15+ minutes.

ScotRail Delay Repay

Travelling in Scotland? Find out how to claim for delays across major cities like Glasgow, Edinburgh, and Inverness.

Southern Rail Delay Repay

Serving the south coast, Gatwick Airport, and Greater London — claim refunds for any 15+ minute delay.

SWR Delay Repay

If your train was late between London Waterloo, Basingstoke, Southampton, or Portsmouth, find out how to submit a claim.

Thameslink Delay Repay

Running through central London to Bedford, Brighton, and Cambridge — Thameslink Delay Repay covers delays from 15 minutes.

TransPennine Delay Repay

Connects northern cities like Manchester, Leeds, Hull and Newcastle. Learn how to claim when trains don’t run to schedule.

Transport for Wales Delay Repay

Travelling in Wales or the border region? You can claim for delays starting at 15 minutes.

West Midlands Railway Delay Repay

Running across Birmingham and the wider Midlands, WMR offers online and smartcard-compatible Delay Repay claims.

What you’ll need to claim Delay Repay

Your ticket (or e-ticket/Smartcard reference)
Your journey details (date, time, stations)
Proof of delay (many claims are verified automatically)
Submit within 28 days of your delayed journey

Trip.com’s top tips for successful claims

Always keep your ticket or booking confirmation
Use operator apps for easier submission
If you're a Season Ticket holder, you can still claim — most operators require registration
Claims are typically paid via bank transfer, PayPal, voucher, or original payment method

New user welcome pack


5% OFF
Europe Train New User Promo Code
5% OFF Europe Train New User Promo Code
Jan 3, 2024-Dec 31, 2026

2% OFF
UK Train New User Promo Code
2% OFF UK Train New User Promo Code
Jun 19, 2024-Jun 20, 2026