Virgin Balloon Flights - Oxford

What travelers say:

Absolute scam!Money is being held without being ever able to take a flight. I got my vouchers as a present in 2017!!! and still to this date have not been able to go on a flight, get to do another experience or get a refund!! terrible.My partner booked as a present for me in 2017 a voucher for a hot air balloon flight with Virgin.To this date, (2024) we were unable to take the hot air balloon flight, get a refund, or another service.The flights are really hard to book since there are rarely any spots, if we managed to book a spot on a flight they got cancelled on the same day or the day before. The vouchers expire after 2 years and you need 8 cancellations to get a partial! refund hence the keep-up of finding and booking a new spot becomes a part-time job. It is an endless cycle of extending vouchers and trying to get a spot. After now more than 7years of trying to get a spot we are now at 6 cancellations I believe, it is very difficult to get 8 cancellations since the vouchers expire as I said before in the lengthy process and also after all these years eventually as a customer you give up on booking a spot every week on focus on the other joys life has to offer. A really clever scam, since the weather and the "availability" of flights aid to impossibility of booking one. Please note we have booked flights that got eventually cancelled on ideal weather conditions for flights (on several days there were many hot air balloons taking off in the same cite) but Virgin decided to cancel due to "bad weather" conditions, how convenient!The customer service is aware of this and offers nothing ! there are actually many bad reviews of Virgin Hot Air Balloon flights. With the same complaints that people feel scammed. Essentially the money for the vouchers is being held for several years with a cleverly planned system of interlocking variables which make it nearly impossible to get on a flight. I do believe now there are no actual hot air balloon flights taking place.