Sofitel Abu Dhabi Corniche Reviews

Response from Property: Dear Mrs. Ameile,Thank you for taking the time to share your feedback. We appreciate your positive remarks regarding our amenities, surroundings, and service. However, we’re truly sorry to hear that aspects of your stay did not meet expectations, particularly the cleanliness, condition of the room, and breakfast options.We sincerely apologize for the broken window curtain and the dated appearance of the room. Please rest assured that we are addressing these issues with our maintenance and housekeeping teams to ensure improvements are made promptly. Additionally, we are currently reviewing our breakfast offerings to provide a wider variety to better suit our guests' preferences.Your feedback is very important to us, and we hope to have the opportunity to welcome you again and provide you with a more enjoyable experience in the future.Warm regards,Guest Experience Team

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you were pleasantly surprised by your upgrade to a one-bedroom suite and that it made your holiday even more special. It’s always a pleasure to welcome back loyal guests like you, and we’re glad to know that each of your stays with Accor has been memorable. A special thanks to Vashee for ensuring your experience was exceptional—we’ll be sure to pass along your kind words! We look forward to welcoming you back to Sofitel Abu Dhabi for your next stay.Best RegardsGuest Experience Team

Response from Property: Dear Mr. Manna,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Guest Experience Team

Response from Property: Dear Mr. Ahmad,We are delighted that you enjoyed your stay at Sofitel Abu Dhabi Corniche.It makes us proud that our facilities and service delivery made your stay enjoyable.We hope to welcome you again soon.Sincerely yours Poorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad to hear that you enjoyed the restaurants. If you have any specific suggestions or experiences you'd like to share, we'd love to hear them!Sincerely Yours,Guest Experience Team

Response from Property: Dear Mr. Sattam,Thank you for your feedback. We're glad to hear you had a good day overall, but we sincerely apologize for the mix-up with your reservation. While we're pleased we were able to resolve the issue the next day, we understand the inconvenience this may have caused and appreciate your patience. Your comments help us improve, and we hope to welcome you back for a smoother experience in the future.Best RegardsGuest Experience Team

Response from Property: Dear Valued Guests,Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay. It's always a pleasure to have you, and we look forward to welcoming you back soon!Best RegardsGuest Experience Team

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your stay at our hotel was made more special by the free upgrade to a luxury room with a sea view. It's wonderful to know that you found our staff, especially Allen, to be very nice and accommodating. I will be sure to pass along your kind words to her and the rest of the team.Maintaining a high standard of cleanliness is a top priority for us, so we are delighted that you found your room to be so clean. Our breakfast options are designed to cater to all tastes, and we're glad you enjoyed the variety.Our location in the city center is indeed a great advantage for our guests, and we're pleased it added to your overall experience.We hope to welcome you back for another fantastic stay in the near future. Please don't hesitate to reach out if there's anything more we can do to make your next visit even more enjoyable.Warm regards,Poorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We take your comments seriously and will address the concerns regarding the condition of the hotel, as well as the lack of warm water in your room. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we will work on improving our facilities and service. We hope you will consider giving us another chance in the future.Sincerely Yours,Guest Experience Team

Response from Property: Dear Valued Guest,Thank you so much for your excellent review! We're thrilled to hear that you had a fantastic experience with us. It's wonderful to know that you enjoyed our great location, elegant rooms, and the impeccable service provided by our staff. We're delighted that you also appreciated our great breakfast selection. Your feedback means a lot to us, and we can't wait to welcome you back for another outstanding stay!Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Mrs. Monika Borsuk,Thank you for your review! We're delighted to hear that you found our staff awesome and enjoyed the great variety of food at breakfast. It's fantastic that you found our swimming pool cozy. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay soon!Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Mr. Wajahat K,Thank you for your feedback. We’re glad to hear you had an overall good stay and appreciated our location and facilities. However, we’re truly sorry to learn that your experience with our staff did not meet your expectations.Your comments about the friendliness of our team are important, and we will address this with them to ensure we provide a welcoming atmosphere for all our guests.We appreciate your insights and hope to have the opportunity to improve your experience on a future visit.Sincerely yoursPoorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Mr. Mateusz S,Thank you for sharing your detailed feedback regarding your recent stay at Sofitel Abu Corniche. I truly value your insights and am grateful for your honest evaluation.I’m sorry to hear that our hotel did not fully meet your expectations, especially in terms of water pressure, hot water temperature, and the condition of the room equipment. Your comments regarding the worn-out iron, speaker issues, and the gym equipment are very concerning, and I will ensure that these points are addressed with our team to make necessary improvements.We strive to maintain the high standards associated with the Sofitel brand, and I regret that we fell short in your experience. Your feedback is invaluable for us to understand where we need to focus our efforts.I also appreciate your comments on the pool and the comfort of the bed. I will review these aspects with our team to determine if any improvements can be made.As a Club Silver member and an experienced traveler, your perspective is especially important to us. I’m sorry to hear that your stay did not meet the level of quality you have come to expect. I assure you that we will take your feedback seriously and work towards enhancing our facilities and services.Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future and regain your confidence in our brand.Best regards,Poorvashee RajubAssistant Guest Relations Manager

Response from Property: Dear Valued Guest,Thank you for your kind review! We're thrilled to hear that you had a pleasant stay with us at Sofitel. It's wonderful to know you enjoyed the cleanliness of our hotel and found the breakfast delicious. We look forward to welcoming you back for another memorable experience in the future.Sincerely,Poorvashee RajubAssistant Guest Relations Manager