Hotels Near Big Almaty Lake in Almaty

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

The room price is high, but the hotel room facilities are average, especially the bathroom; the breakfast is rich, but the restaurant is small and narrow. The front desk staff has a good attitude.

I really liked the hotel. Excellent service. Clean. Friendly and caring staff. They will always help solve any problem. Breakfasts are excellent, varied, correspond to the declared stars. When possible, we always try to choose Holiday Inn.

Probably the worst Swiss I was staying in so far. Cons: Poor breakfast, level of service and amenities is barely a 4 star. Super slow stuff, you have to ask many times for same things with no response , stuff wasn’t very friendly, we didn’t felt welcomed. No spoons in a room , we asked for bathrobe for a child and didn’t get one in 2 days. Very small kids club for such a big hotel. Pros: Beautifully designed new hotel, clean, great location and nice view. Barbeque restaurant by the lake was beautiful too, nice pools and spas. Great surroundings with forest and nature

From my point of view, the Holiday Inn Express Almaty is truly exceptional. The accommodations are comfortable and well-maintained, providing a relaxing environment for guests. The customer service is outstanding, with staff going above and beyond to meet guests' needs. The food offerings are diverse and delicious, catering to various tastes. The hotel's location provides breathtaking views of the surrounding area, adding to the overall experience. Additionally, Mr. Nurbek Dauitov, the front office manager, deserves special recognition for his exceptional assistance and dedication to ensuring guests have a memorable stay. His professionalism and helpfulness contribute significantly to the hotel's excellent reputation.

Nice location, staff is very supportive and good breakfast. One disappointment was description for room info indicated as king size bed where in it was actually a queen size.

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.

During my stay, I really enjoyed my room, comfort and convenience of this hotel. Also it was a wonderful involvement into the history and prospects of the Almaty hotel which is located in the historical center of Almaty and provides high-quality service for the clients. Breakfast is highly recommended.

Pros-convenient location as I could walk anywhere The breakfast was good as I had all the fresh food from the buffet Room was big enough They tidied up my room nearly every day Cons-half of the staff were friendly but half put on a poker face. Don’t know if it’s Kazakh culture. I found Uzbeks much friendlier The gym room didn’t have a mat for weights so a tiny bit of noise from the weight would be frowned upon The room was quite dated as it was built over 30 years ago

Booked this hotel because it was near to the airport, and being only 20 minutes away made for a great stopover between flights. That said, the hotel itself has plenty to offer. The rooms are nice and clean. We actually had an issue where we had too much hot water which is sort of the opposite problem of what you'd expect. The staff were friendly and helpful. They also had plenty of water coolers around to refill bottles, which is a nice touch not all hotels would offer. We didn't use the pool, but we saw that it was large and plenty of people were using it. Breakfast was simple, but did enough to cover all the bases. All in all, would recommend a stay here. Especially if you're looking for somewhere near the airport to crash.