Almaty Hotel

Two bedrooms, a small living room, the accommodation environment is pretty good. It's very convenient for shopping, entertainment, and transportation nearby. For this price, it's an incredibly high value-for-money hotel in the area.

The hotel's location is excellent, just a few minutes from the Almaty subway station, making it very convenient to get to Arbat Street and Kok Tobe Mountain by subway! There are many popular restaurants and coffee shops nearby, and across the street, there's a local supermarket for easy shopping. The facilities are comprehensive, and the breakfast is good. The hotel staff were very helpful and even assisted us with a late check-out. The only minor drawback was not getting a room with a view – the scenery outside was quite ordinary, and the hotel is currently undergoing renovations and expansion, so there was some noise.

The shower drain cover needs to be manually opened, which is really inconvenient. The breakfast selection is quite rich, which is nice. Don't expect much from the service; it's very inefficient. The hotel's location is pretty good.

The room was very quiet and clean, and the breakfast was excellent. You could see the snowy mountains from the terrace. The surrounding restaurants were also great.

I arrived at around 4 PM to check in. The front desk attendant, a woman, assigned me a twin room on the 2nd floor. I had booked a premium deluxe room and specifically requested a higher floor with a better view when I made the reservation. I asked her if there were any rooms on a higher floor, and she said that twin rooms were only available on the 2nd floor. I then double-checked my booking and realized I had actually reserved a king-sized bed room. I told her this, but she insisted that I had originally booked a twin room. It wasn't until I showed her my booking confirmation that she reluctantly asked if I wanted to switch rooms. Of course I wanted to switch, as she was the one who made the mistake! She then offered me a king-sized bed room, also on the 2nd floor. I asked her again if there were any rooms on a higher floor, because since she had said that twin rooms were only on the 2nd floor, I assumed king-sized rooms might be on other floors. She stammered and finally told me that all the rooms were fully booked and there were no rooms on higher floors! I checked online and clearly there were still rooms available that day. Forget it, I didn't want to argue with her anymore. She simply didn't want to give me a room on a different floor and just made up excuses! For a hotel and front desk staff who completely disregard customer requests, I will never choose this hotel again! Moreover, when I got into the room, there were several flies flying around, and even dead flies. The room description online mentioned a balcony, but the actual room had two floor-to-ceiling doors with no railings or warnings whatsoever. You could open them and step out, but then you would fall straight down! Can this even be called a balcony?! I have pictures to prove it! Also, outside the two windows, there were two large spotlights that were on all night, blindingly bright! Forget about enjoying the view, I didn't even dare to open the curtains! I think the front desk staff deliberately gave me this room because I pointed out her mistake with the booking. A room costing over a thousand a night, and you can't even open the curtains! Is this what they call a premium deluxe room?! It's worse than a homestay! This was the worst hotel experience during my trip to Kazakhstan!

The room was small and I didn't get an upgrade this time. The bathroom was so tiny it was hard to turn around in. The location, however, was excellent, with a park right across the street.

The location is top-notch, and the breakfast and restaurant are superb. It was very clean, and everything felt new. What I didn't like was the room itself. The windows overlooked some construction in the courtyard. There was a very strong smell of dampness, and the air conditioner was directly above the bed. I suspect the smell was coming from there. The room itself was quite small. The linens were clean, but the uncontrollable air conditioner and the smell were definite downsides. Also, the lobby is a bit old-fashioned; I hope they renovate it soon.

Staying here again, not by choice, but due to booking restrictions. The front desk staff still lacked warmth during check-in. Room views are a gamble; if you don't face the snow mountains, you just see other buildings. Hardware facilities were fine this time. One scene at breakfast left a lasting impression: I couldn't find a knife to cut bread. A staff member brought one, rinsed it under tap water, and then wiped it with a kitchen cloth before handing it over for use. A five-star hotel should have strict hygiene standards for its food and beverage, and this operation makes it very hard to approve.