I’m not sure how this hotel has managed to be accredited as a 5 star hotel? It may well have been of a 5 star standard a few decades ago! The hotel is very tired and run down. It’s in desperate need of redevelopment. Towels on internal stairs to soak up the rain leaking through closed windows, paint flaking on balconies, tired furniture, the activities around the walking /jogging track poorly maintained, generally looking run down. We decided to eat in the Grill restaurant. The food and service were good. During the meal there was a diner who was on his phone having conversations with another person with his phone on loud speaker, playing music & watching clips. All on loud! In any restaurant this kind of behaviour from a fellow diner would be classed as rude and inconsiderate. We asked a member of the waiting staff if they would kindly ask the gentleman to refrain from using his phone in the restaurant in this way. We were told that the staff member could not tell him to stop as he was the owner of the hotel! From the response this kind of complaint from a guest wasn’t unusual and had obviously happened before. We wouldn’t recommend this hotel or return there.