Ramada Hotels in Anchorage

Everything was good except for when you walk in the front doors. People are smoking and blocking the entrance. Cigarette butts are all over the place. Just doesn't look good.

Well, we booked a combo tour of Alaska Cruise under Princess Cruise. Our first day was at The Hotel Captain Cook. The service is decent and restaurant was clean. However, the hotel itself leaves a lot to be desired. As soon as we entered the room, we had problem with TV, the Wifi and the plumbing. When you flush the toilet bowl, it takes time for the water go down. It appears their plumbing is not up to date. Then, the towels given to us are old and worn out. I assumed this hotel is a 4 star.

The location is very good, it takes 3 minutes to get to the Anchorage Museum. The front desk staff was very nice, the order showed that check-in was only possible at 3 pm, and the check-in was smooth at 12 o'clock. There is also a small living room in the room, which is very practical.

When you prepare for your first trip to Anchorage, you will probably read a lot of reviews. You will be surprised how many of them contain appalling descriptions of terrible service, dirty rooms (to say nothing about bathrooms, where descriptions are even more picturesque), and these include almost all hotels. Some of them (but only a few) included even Inlet Tower, but because for it there were few, I chose to stay in it. I can tell you that I didn't witness even one bad thing there. My room was very clean and very warm, the bed - comfortable, the bathroom - spacious, the water - hot and abundant, and the service I could only describe as very good, without any problems. The free wifi works, although the speeds are not something to brag about. Inlet Tower provides a free shuttle service to and from the airport and the railway station, which is really nice, especially if you plan to use public transport and arrive or depart during the weekend. The complimentary breakfast is much better than the useless ”continental breakfast” that most US hotels will give you. In other words, I am very glad with the choice I made - but I also doubt that all other hotels that I considered but didn't choose, are as bad as many of the reviews say. I haven't visited any of them, only saw a few while walking around Anchorage, but I saw a few of their shuttle buses while I waited for mine, and I can't believe that people providing such a service with nice and well maintained vans, cannot take care of their rooms. So my personal opinion is that at least the most appalling negative reviews show some kind of competition wars, not so much objective opinions. But I can only be sure that Inlet Tower is a nice place - and I will be glad to stay there again if I visit Alaska again.

I am a Diamond Member with Hilton Honors and try to stay at Hiltons for all my travels. I am surprised this hotel carries the Hilton name. It is NOT on brand. 1. I called the hotel 3 times. First two times I was on hold for over 7mins each time, finally the 3rd time they said, ”Can I place you on hold” I said ”No, I can not hold”. I talked to Patrick and I indicated from reviews that I would like to have an odd room number because of the train and I needed a refrigerator. He said he would make a note of it. When I arrived at 2:15am, no note, no nothing. Very dissappoined. 2. There was no refrigerator and I was put on a waitlist. Two days and nothing. 3. Room was dirty. Housekeeping left blue gloves and wipes on the floor. I was thankful that I carry my own Lysol wipes and cleaned entire room. (I had to change rooms and both were this way) 4. I had an ”even” number room so I heard the train all hours of day and night. Even though I had ear plugs, you still hear the train. 5. Outlet in bathroom did not work. Had to blow dry hair next to bed. 6. At 4:30am, I had to ask housekeeping or Hilton employees to please be quiet because people are trying to sleep. This hotel is awful. Needs attention. Also, no acknowledgment from front desk regarding my Diamond Status. A simple ”Thank you” goes a long way.

We rented a 2-room suite for family travel as our landing spot each day after our adventures. The master bedroom does not have its own private bathroom. The 2nd bedroom with 2 Queen beds has its own bathroom. The HVAC system in our particular room only had 1 temperature sensor for the entire suite which was located in the 2nd bedroom. This was an issue with comfort at times. The walls and floors are extremely thin as we could hear other guest room conversations from adjacent rooms and rooms above ours as well as toilet usage and even curtains being opened in the morning. There was extremely loud shouting from the street as two homeless gents were fighting with each other for hours in the middle of the night - that was not a one-time occurrence. There is also significant noise due to road traffic from both Benson Blvd and Seward Highway - that didn't bother us too much but it may bother people that are not used to it. There was significant parking and the location is extremely close to Seward Highway which made our travels very convenient. The staff was extremely friendly and helpful and the hotel was reasonably clean. The hotel had a very nice breakfast with standard buffet items like eggs, bacon, bagels, biscuits and gravy, cereals, and a pancake station. They also include made-to-order items like omelets. Overall our stay was very pleasant.

The hotel is all-suite, the one with the kitchen, the kitchen utensils and the refrigerator are all microwave ovens, but they can't be fired enough. There is 24-hour coffee tea and hot water in the lobby, which is very good. The gym is professional, the swimming pool is slightly smaller, the parking lot is large, the parking is free, and the overall is very good. Our room was facing the street, a bit noisy. The biggest problem is that there are planes passing in the morning and evening, and the sound is very loud. However, the city of Anchorage is too close to the airport, which is a problem for the entire Anchorage hotel.

In the angchge encounter with the embarrassing thing, the first is that when you are in the chic in, you can't find the reservation and the paid room rate information. The front desk and the reservation department contacted the phone for more than 10 minutes before checking the reservation information, and the check-in procedure was completed. The room card, we went to open the door, found that the room given to the person did not check out, the front desk found the wrong room card, catch up to change another room card, continue to open the door, or the room did not check out, even change the room, Can not stay, until the fourth, can finally stay.

This was my first and last time at this hotel. The checkin was easy, the room was clean, but around 9:30 pm I started to try to take a shower. The water would not run warm. We called the front desk who insisted we run it longer. This began a series of calls where the front desk would insist we just needed to run the water longer, and we kept it running. An hour later, at 10:30 pm, maintenance came, agreed our room had no hot water and we would be moved to a different room. We moved — and although the second room smelled like pee, we stayed there because we’re exhausted and we needed to be able to provide good care for a family member with health difficulties. The hour of missed sleep was one I really needed. The pee-room was not great. The breakfast is good. But for the money, I expected hot water with the room. And whatever was causing the smell in the second room is gross.