Apartments in Monterrey

This is a nice e hotel, with a great interior design, and very comfortable spaces. Located in Valley Oriente mall in San Pedro, NL, its a great option if you are visiting Monterrey, as is conveniently located and in a very secure area. There are plenty of dinner options nearby, and the site restaurant and bar are good options as well. The only but i see in the room design is that the water closet is not completely enclosed.

I was rushing to attend a wedding at the Hotel SAFI Metropolitan that is next, and despite the neighborhood, it was very difficult to find the salon, as it was necessary to pass a shopping center, to raise an elevator to floor 4, to get out to a parking station, and then walk to another lift that climbs up to floor 7. The phone didn't work to call the reception, which I had to report by phone several times, and after two hours they were to change the cellular batteries to the phone to work. The bathroom had several water leaks, and as the door of the bathroom was not closed well, the bathroom and the closet area were flooded.

I chose this hotel while processing my visa in Monterrey and found it very convenient due to its proximity to the mall, the embassy and downtown (and hospital if you had an emergency). Traffic could be bad going back to the hotel ONLY if your driver doesn't know the right way, which is to go straight instead of turning right at that junction (ave san jeronimo i think). 1 out of 5 ubers we rode turned right...and it was a loong wait indeed. Our room was clean and quiet, the beds soft, the internet fast and we had a safe and ref inside the room. The breakfast had good variety - and the omelette was superb. Patricia in the front desk was very helpful, and even provided help when I forgot something after I've already checked out. The area was very safe, and we walked freely even during the night. I didn't get a chance to go to the gym nor the pool. Overall a relaxing stay.

We spent the afternoon and night here. Check in was fast and courteous. Room was large, clean and comfortable. Housekeeping did a good job. Management should buy new towels, wash cloths, etc. As thrill are becoming grey with age. Due to Covid, restaurant was closed. Room service menu had a big variety. Service was fast and polite. Food was very good.

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

It was almost 20 minutes to be taken into account in the row at the entrance When they arrived, they asked me 100% of the value of the credit card stay and was booked by travel agency, One week later I still contest to get the value back, and I was given the key to a room that was already busy, with the risk of finding another guest inside. The cards that open the door of the room demagnetize most of the times you will use, even away from the cellular, stored in the wallet. The room is small and dark and after it is all over in the dark, you find the first switch. The pad was opened in the room, the maintenance resolved after it was started, the breakfast has the main options, and when a few minutes left, open a window behind the dishes and collect everything.

Had a 4 night's stay here, in fact, I am writing this at the hotel just prior to our departure. I am a Hilton gold member and have stayed at quite a few of their properties, especially in Latin America, where I reside. Pros- - Complimentary breakfast is better than most places. The ladies working in the restaurant area could not have been friendlier or more efficient.Beds/linens are excellent, as are the showers and shower pressure (on the 5th floor!) - Location literally next door to a shopping complex with a few restaurants, a Mcdonald's, bar, grocery store, bank, etc. - Uber drivers are very easy in and out and the cost is very reasonable from this location to the highlights of the city (i.e. high-end shopping, restaurants, parks, etc.), nominally 49-89 pesos each way. Cons- - Well below par front desk. Called two days early to ask about early check-in, as our flight landed at 9 am. We were told it should not be a problem as the hotel did not appear to be crowded. We arrived and were told no early check-ins, but they would call us when a room was available. We went out on the town and never received a call. Returned at 3 pm, but no room yet. We were provided one about 10 minutes later. No acknowledgment of our gold status, no complimentary water, no explanation of breakfast/points. No nothing. Sad and left a bad taste, but they continued along these lines. A few days later I needed some change for tips for the breakfast employees and room service. Oh no, they don't do that here. I need to go to a bank! Wow. - Had 2 power outages while we were here. The front desk could not confirm if they had a generator backup, or if it just did not work. One was at 6 pm for an hour or so, and then another at about 9 pm for another hour or so. Power outages happen, but I don't think I have ever stayed at a supposed higher-end property without a power backup. Also, the stairways became an instant safety hazard as three (out of 7) of the emergency lights in one stairwell did not work, and two did not work in the other stairwell that we used (trying to avoid the dark first stairwell as we did not want to use our cell phone flashlights to navigate down/up the stairs again). I informed the front desk of this safety hazard and was informed that they were busy. We will not be returning to this property, this being the second Hilton in a row with well below standard services, especially in the area of my family's safety, Why a company would put such effort into having me attain a repeat customer status at their hotel by issuing me a credit card, emails, offering discounts, free stays, etc. and then completely ignoring the fact I have spent money to attain that status is beyond me. We will not be returning to this property, and I will be switching to another hotel provider's ”special” customer program to see if I can actually be treated that way.

We made reservations at this hotel because it is next to Cintermex where we attended a conference. What a great choice! Not only was it convenient for attending the conference, but it is also next to the lovely Fundidora Park and various must-do activities. The staff was very nice and super helpful!

I had not stayed at this hotel for some time. It is still a beautiful building, very well located and conveniently close to my business daytime activities and pelty of good options to eat nearby. The room was very comfortable and clean and the attention of everyone at the hotel was good. Breakfast though, was really dissapointing. Following sanitary restrictions the area had much less tables than usual, so it looked a bit gloomy, no decoration or table cloths. Buffet was available, with most dishes being served by hotel employees. I decided to try it...coffee, juice, fruit, “a la mexicana” scrambled eggs with bacon on the side to start with. Probably the worst coffee I’ve ever had. The bacon was tasteless and chewy. Some sweet was added to the already cut and prepared fruit and it was extremely sweet. Being put off by all this, I did not feel like trying other dishes. Far from what I expected, and worse, it was expensive.

The hotel itself is very nice. Pretty, clean, and kept well. The rooms as well, Were great; simple yet clean, comfortable, with great views and comfy beds. Even the bathroom was pretty. When you check in, they give you these vouchers for you and whoever is staying with youfor breakfast. So, if you forget it, lose it or just simply don't have it, you can't eat. Breakfast was pretty decent though, a combination of a continental and Mexican breakfast. Plus, staff in the dinning room were very nice and helpful and that is always appreciated, especially early in the morning. Wish their front desk was the same. Their parking is a bit strange in my opinion since they don't have one on site and instead you have to park in a shopping centers garage. I tried to get help from one of their front desk personnel and the look of annoyance on this guys face just irked me, especially since I approached him as polite as possible. At one point, he laughed at us when we told him the instructions he was giving were not making sense. In the end, I assumed he felt us being annoyed and just took a deep breath and drew us a map but even while doing so, was condescending with his tone. Not the best experience. There is a shopping center next to the hotel with stores, restaurants and coffee shops but for the most part, you'll need a car to go elsewhere since there was nothing else nearby. Again, beautiful hotel but not the nicest front desk reception at any point in the day.