Courtland Grand Hotel, Trademark Collection by Wyndham Reviews

I booked the hotel due to it's proximity to the NCAAF championship game. I booked the room for 3 people but towels were only for 2. The room service request by telephone was not successful...no one answered after 5 minutes of ringing. I went to the concierge for towels and they handed them to me and told me to take them to the room. Then the toilet got plugged and it took two trips to the main desk and 5 hours to get the toilet unplugged. If you like the location..great...if you need service you will want to visit another hotel.

Customer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great. The staff were friendly and very helpful.

great hotel. close to aquarium and coca-cola world. air conditioner is powerful. wifi is fast, while one of my devices cannot get connected though.

Perfect location

Was great!

The room was OK, but the management was not very good. The room was not cleaned every day, and no bottled water was provided. No one answered the room phone to the front desk. The most terrible thing was that a homeless man who looked like ****** entered the swimming pool from the back of the hotel. We happened to be playing in the swimming pool with our children. The hotel found the homeless man and drove him out after about 20 minutes. It would be troublesome if he rushed into the guest room. I just felt that the security was not in place and the hotel management had loopholes. I was not very satisfied with this stay. The valet parking fee was $45 per night, which was more than twice as expensive as the parking lot next to it, but the valet parking service was slightly better in the whole hotel. There were more homeless people near the hotel, and the roadside smelled of urine...

Safe, hygienic and meticulous service

The room cannot be ventilated by opening the window, there is a musty smell, and the sound insulation is average.

The room didn't have any toiletries, no water, was very noisy, poorly soundproofed, and smelled musty.

The hotel is a bit old, it was called Sheraton before, but it was renamed! The front desk is very nice and the bar is OK.

The waiters were very friendly. The location is about a 15-minute walk from the Convention and Exhibition Center. Walking forward, there is a Chinese restaurant, shopping mall, and subway station. It is convenient for eating and transportation. The breakfast was rich and the room was spacious. High cost performance

It's good. The room is a bit old. It's convenient to go to the exhibition hall.

Is it good? Not bad.

Very bad service