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Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

First of all, the place is very big, and different accommodation units are next to each other. We arrived in the early morning that night. If it weren't for the porter's guidance, I would have gone the wrong way. There are several restaurants and swimming pools in the resort, and it is next to the beach. There is a bus terminal outside, which is very convenient to go out. Famous scenic spots and shopping centers are very close and can be easily reached on foot. The sun on the island is very strong, so you must take protective measures.

Very, very good hotel, top 1, many swimming pools, many fun activities, snow top coffee yyds, breakfast and dinner are buffets, the hotel has many families with children

Great location but the hotel is too dark, and lacks any atmosphere. There is no information pack or anything in the room that explains about the hotel and what is available and I thought this was very poor for a so called 5 star hotel and I have never experienced this before. The de luxe double room, although a decent size is a terrible design - you go to the seperate toilet (next to a great shower room)and then you have to go to the sink, which is in the middle of the room by the wardrobes. How unhygienic is this!! Despite paying over £3000 for a 7 day holiday, this hotel charges you for the large four poster style beds by the pool if you use them and if you use the roof top beds and infinity pools, that will also cost you 50 euros per day. They had an A la Cart menu in the restaurant for breakfast and dinner but this was very poor. 4 times in seven days they had no Advocardo’s. Twice I asked the chef at the buffet counter what the fish was and he did not know. Signage at the buffet counters is very poor - these were often mixed up or not there at all. If you have a severe nut allergy this hotel is not for you. They have a dress code in the restaurant in the evenings, but this is not in force, as there were many occasions where men were allowed in wearing shorts….so no dress code at all! They have a decent sized gym, but it’s right next to the smoking area. Smoking is not permitted in the bedroom and balconies we were told yet nearly every evening we could smell cigarette smoke if we left our balcony door open. Complained but no action was taken. As far as I can tell by reading all the reviews for this hotel, some of the complaints that I have made have been made by other people, so the company is clearly not acting on these. This is why I have only given them 2 stars, which is very poor for such a great location. Change of management needed clearly!

Yesterday, I just arrived at the time and I couldn’t decide whether to book this for three days. I originally decided to bring the baby before leaving or to come by myself. Because it takes four hours to fly in Geneva, I am afraid that he will not be able to make it on the plane. [Laughing R] [laughing R]j hotel half bag, Just say that you have to pay for breakfast and have a late lunch. [Like R] Thank you for upgrading my room and allowing me to have a small swimming pool with my own slap. This hotel has two large pools and a children's pool, the hotel is not very green and looks very clean. Three restaurants, buffet, Spanish restaurant and a Fusion restaurant. The buffet is not booked, the other two have to be booked in advance but it is also free. The back door of the hotel can be directly connected to the sea by brushing the room card, or you can go to the seaside. They are restaurants, bars and shops. You can imagine how lively it will be during the peak season. And this street is so long that you can walk 40 ➕ minutes while walking, eating and drinking all the way. The roadside is a five-star hotel. You can see the swimming pool and restaurant of other hotels. You are ready to change to a hotel next time. [Laughing R] c The food is not bad, it is still very cost-effective compared to Switzerland, and the taste is good, I am satisfied [Laughing R] The front desk will give a map when checking-in, It’s quite convenient to want to go to traffic. [Come on R]z Overall, it’s not bad. It’s recommended [okR]

Fantastic accommodation, plus it's situated in a great location. The area is upmarket and by far one of the best beaches in the world, super clean and huge... plenty of restaurants to suit all budgets, shops, and the surrounding area is well maintained, beautifully landscaped and isn't built up like some of the neighbouring resorts. There is an abundance of bars, beach bars, late night coffee shops. restaurants, and high-end designer shops. The apartments are well-maintained, and have everything you need for a delightful stay. The grounds are unique, beautiful and very peaceful and tranquil, and are very well-maintained. There is a road outside, but it carries little traffic and was never a problem in terms of noise) I thought we might have problems with insects, but we were unaffected throughout our entire stay. Plus I didn't see one cockroach inside our apartment or within the grounds, which I have had problems with before in other hotels within the same area. The windows do not have insect screen, although we left the window fully open most nights and had no issues. The Aircon is 10 euros per day. During our stay all the apartments were in use, however, it was never crowded and often we had the entire grounds to ourselves some days. However, the only letdown would be... that there are no curtains in the living room/kitchen area and therefore guests can appear straight into your accommodation, if you leave the bathroom door open on the first floor, guests can also see straight in while showering. - Not an issue, just remember to close the door. The grounds are safe, and ideal for families with small children, the gates lock and there are also safety gates to enter the pool. The grounds attract lots of small tropical birds which was great, and I even saw a few hedgehogs some mornings. The pool is ideal for dipping, many have said that the pool was small although it's not huge, but it's not super small either. The vibe is very chilled and quite... relaxing. And it's beautifully lit up in the evenings. In terms of crowd, it was very mixed... families, groups, couples, and LGBTQ-friendly. - All ages. The lower ground floor rooms, are well-shaded with plants and offer more privacy and direct access into the garden area. Room 109 is a private separate bungalow set in the grounds, with a private terrace that is hidden with a vast array of plants. For those that are wheelchair friendly, I'm going to sadly say No... Steps to enter the pool, steps to enter the garden and including all higher floors, the bathroom is not fully fitted for wheelchair use, nor are the kitchens. The showers would not be unstable to fit a wheelchair. - Although your better option would be to contact the hotel and ask for room 109 as this is situated directly in the gardens, with a path from the main entrance. While some of the lower ground rooms are at street level. ( although there are steps leading into the gardens front the front terrace, but it's