Aurora House Ubud

Centrally located in Ubud with easy access to cafes, shops, and attractions. The staff is friendly and charming, offering a delightful experience for travelers.

I went to the hotel to check in, but they don't have a reception area, so I went walking around looking for someone to help me. I called the hotel number but nobody answered. After ten or fifteen minutes, a lady showed up and told me to go to the back where I found someone. She showed me to my room. The hotel doesn't provide drinking water, nor shampoo, soap, sandals, and slippers. There was a hole in the roof of the bathroom, and the curtains don't cover the full area of the window, so one can not get full privacy. The showerhead was rusty. In the morning at 7:30 I checked out and I left the key in the door as there is no reception area. I was told that breakfast is served at 8:00 so I left. When I came back after 8 a.m., there was no breakfast, and I had to ask again. After breakfast, I left but told them that I would leave my bag there and pick it up later. They told me to leave it outside. When I came back I couldn't find my bag and I asked where it was, they said it was in the kitchen. I went to get it. A man there asked me where the key was. I said I left it in the door. They accused me of losing it and told me to pay 50000. I said I'm not paying. They said that the key was missing from the morning. I asked they why they didn't mention it before. The man told me to see that's it's not there. I said it's almost 1:30pm. It's ridiculous that you can't find the key now when I checked out at 7:30 am and expect me to pay for it.

They didn’t prepare room readiness when I arrived there.