I am deeply disappointed with our honeymoon experience at Ayana Resort, where we made a reservation through trip.com for June 10th to June 13th, 2023.
Our stay turned out to be the worst vacation of our lives. Here's what happened:
Upon our arrival at 2:00 PM on June 10th, we were given the wrong room at 3:10 PM, despite booking a king-size bed room through trip.com. Our concerns were met with the explanation that the room we booked was unavailable, and we were asked to wait until at least 5:00 PM.
After multiple delays, we were finally moved to another room at 5:30 PM. However, to our disappointment, this room didn't have the bathtub that was clearly mentioned in the room details we booked.
When we expressed our dissatisfaction once again, we were relocated to a third room, only to find the bathtub damaged and non-functional. This forced us to contact the reception and deal with a repairman on the second day of our honeymoon.
Despite repeatedly informing the hotel management about these issues, no satisfactory solution was provided. Many amenities and features promised in the room details we booked through trip.com were missing. We brought this discrepancy to the attention of the hotel management as well.
Adding to our frustration, the air conditioning in the last room assigned to us didn't work when the balcony door was closed, rendering it ineffective throughout our stay.
Our honeymoon was ruined, and we didn't receive the room we booked through trip.com. Never select this hotel for the peace of your vacation.