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9.1/10
Great
MM48621****The room was great, very spacious, and the shower was excellent. The only downside was that the hallway had a strange smell. It's very close to the main train station.
The breakfast was fantastic with a wide variety of choices, really enjoyed it. I would definitely consider staying here again.
GGuest UserStandard Hampton Inn, generally clean and modernly equipped rooms, but our room was quite run down if you looked closely. For 2 nights it was perfectly fine though, breakfast was also good. Very friendly staff, central location right next to Antwerp Central Station. Two parking options are offered at the hotel for €17-25.
GGuest UserThis is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
RReal.MeiVery nice. Couldn’t ask for more. The staff were very friendly and helpful. The room was new and modern and was quite clean. Nothing to complain about really.
DDandoenEen prima kamer en vriendelijke service, maar gastvrijheid zit in de details – en die ontbreken hier.
Voor een tweesterrenhotel hadden we geen hoge verwachtingen. De kamer was schoon en de locatie is goed. Maar waarom ontbreekt een simpel glas bij de wastafel? Zo’n detail kost bijna niks, maar zegt veel.
Dan die ‘loterij’: bijna iedereen ‘wint’ een glas water, dat je staand bij de receptie moet opdrinken. Terwijl daar gewoon een watertap staat. Dat voelt niet als een attent extraatje, maar eerder als een flauwe marketingtruc.
Jammer, want juist die kleine bezuinigingen zorgen ervoor dat je je geen echte gast voelt. Een beetje meer aandacht, en het zou zó veel beter zijn.
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
Hotel near Centraal Station, Antwerp 100% of visitors choose this area
Price per night from:€68
7.9/10
Good
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
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