The Campanile Cergy-Pontoise hotel, renovated in 2012, is 1.5 km from Pontoise city center and 1 km from the RER A. The Roissy-Charles de Gaulle Airport is 50 km away. During your stay in Île-de-France, take advantage of our hotel with restaurant and terrace, lounge bar, free wifi and parking.
"Hotel is small but overall clean and comfortable. It has a restaurant that stays open until 22:00 which is definitely convenient as everything else in the city closes at 20:00. The only downside was to get there by walking. It was a bit far away from our son’s university and that was annoying."
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9.2/10
Great
GGuest UserGreat little studio. I could buy food in the little store provided and eat in the room. The little kitchen was fully stocked with cooking necessities. Very clean and quiet. I would definitely go back.
NNFa.MThe location is good — it’s close to the airport, the exposition park, and also near Aeroville Mall.
However, the shuttle service was very disappointing. I had emailed the hotel in advance to remind them that I would be using the shuttle service upon arrival. I was told the shuttle comes every hour. I arrived at 9:15 PM and had already missed that one, so I waited at the designated shuttle area from 9:30 PM, expecting the next one to arrive at 10:15 PM.
Unfortunately, I waited until after 11 PM and the shuttle never arrived. In the end, I had to take a taxi to the hotel.
What made it even more frustrating was that I had just come off a very long journey — over 20 hours of travel including transit — and I was traveling with children. It was exhausting, and the lack of proper shuttle service made things worse.
If you plan to use the shuttle, make sure to get very clear and confirmed instructions from the hotel. Despite multiple emails beforehand, this issue still happened. Very disappointing experience.
GGuest UserThe hotel was beautiful and very relaxing. The reception staff were incredibly friendly and spoke both English and Spanish, as I don't speak French. I felt very welcome; they were very kind and attentive. I slept comfortably and safely. There was a shopping center nearby with everything you could need, and what my children enjoyed most was the children's entertainment area in the shopping center.
I didn't like the breakfast; there was very little variety.
EEvgeniya_BExcellent hotel for a layover at Charles de Gaulle Airport. The hotel lobby and room were clean and quiet, and the on-site restaurant was great. While the menu selection wasn't extensive, everything was delicious, service was fast, and the waitstaff were friendly.
GGuest UserSpent a night waiting for my flight out of Paris. The hotel is pleasant enough. I will use it again if I need a night in CDG. The shuttle service needs to be organized better. Getting from the hotel to the airport was easy, costs 5 euros. Going from the airport to the hotel in a shuttle is very complicated. The shuttle is a black unmarked van; the pick up place and the schedule is not advertised anywhere. The hotel does not have its own webpage (or I did not find it), only the general Accor website that does not have shuttle information. They should get their own webpage with clear instructions on where and when one can board a shuttle. I bet this would increase the number of people who want to stay at the Mercure-Roissy.
JJTKONo airport transfer after 10 am, hotel reception service is bad for a 4 stars hotel. Only manned by one staff and do not know the priority for guest that are departing for airport. Rooms condition is good by seems that the toilet bowl are cleaned properly, have ugly stain, shower water mixer not working well. Hot and cold varies very suddenly. Breakfast spreads is very limited, but the croissant is very nicely done
GGuest UserVery disappointing stay
Unfortunately, my experience at this hotel was very poor. The management needs serious improvement, and the reception staff were not welcoming at all.
The first room I was given had a door that would not lock. After reporting this, I was moved to another room. However, the second room also had issues. The portable heater was broken and not working properly. I informed the receptionist, and someone came up to look at it. I was told it was fixed, but it wasn’t—the room remained cold throughout the night.
On top of that, I wanted to take a warm bath to get comfortable, but the bathtub tap was not working either.
Overall, the lack of proper maintenance and poor customer service made this stay very uncomfortable. I do not see myself returning to this hotel. They really need to do better.
GGuest UserThe hotel is on the outskirts, close to the highway intersection, if you don't drive, it will be very convenient, there are many free parking lots. But there is no supporting facilities nearby, there is a bus stop, far from the subway station. Breakfast is OK, the room is small, there is no electric kettle, but hot water can be picked up in the lobby on the first floor.
GGuest UserEverything was perfect
1. Water fountain at the bar, which I can access whenever I want
2. Wonderful breakfast. They made the breakfast and you can get pancakes after 7! The food was warm and delicious. Which made my sterotype for French food more stronger than ever.
3. Large room, with good facilities. Nuke bath amenities, personal showrer and toilet!
4. The employees were one of the nicest and kindest people I've met in France. We have asked sever requests, and they helped us with thier best behavior. (I thought I might, could be spoiled if I stayed here longer lol)
Frankly, if my coworkers need to visit Eragny, I would strongly recommend this place, and my other two coworkers who had stayed with me, agreed.
Merci beaucope for every employee works in Hotel Mercure Cergy Ponposie.
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