Barcelona Sants-Montjuic 5-star Hotels

A truly wonderful experience. Located very close to the Magic Fountain and Plaza de España, the hotel is a short walk to the bus and metro stations. From the airport it took just 30 minutes by bus for just €5.70. The rooms are a very good size and spotlessly clean. The spa is excellent and the gym has limited but good equipment. Excellent breakfast. The best part is the rooftop pool and bar on the 7th floor; though be careful, if you go up to the 7th floor you might never leave the hotel, and that would be a shame in this amazing city.

We arrived just after check-in time to find only two working at their reception desk. Each with guests and one ahead of us in line. We waited patiently for around 10 minutes as they slowly managed to complete the check in of one. In that time the line had grown with 8 more guests waiting behind me to check in as well. I was next to check in, or thought I was, but an additional check in person stepped up to another station to help. But instead of asking for the next one he just helped an impatient guest waiting off to the side instead, making me wait almost 20 minutes just to check in. And beyond just changing you for the room they take a deposit, which I never had happen to me before. I have had hotels put credit cards on file but not actual deposits on top of the room charge. After we got to the room, had a lovely view but the windows were very dirty and couldn’t even take good pictures from it. Then after getting back from going out and about we found the phone and tv were dead. So no room service available or entertainment in our room . I went down to the front desk and asked about it and they said the whole building was out and there was nothing they could do. After we went to bed we were awoken by a maintenance man at 12:30 at night asking to fix our tv. I told him we were sleeping. I was so upset they would even think to send someone at that time of night, when I didn’t even ask them to come, I could hardly sleep after that. I went to the front desk the next morning to ask them about resending the maintenance man back to the room while we were out but they explained the whole building phone and tv was still out. I then asked why they would send someone to fix our tv in the middle of the night. They had no explanation. As of our last night here still no tv, phone, or room service. They have no estimate on when it might come back. For what I thought was a higher end hotel their customer service is lacking and maintenance of their building sub-standard.

Brilliant hotel in a tranquil location. It’s a 10 minute walk to the metro station and bus stop. You can use the same ticket for different modes of transport. I used to take a taxi back, as the hill going up to the hotel is very steep. Lovely large terrace in the room overlooking the port. Lovely terrace outside the bar with views over the park and port. Incredibly helpful staff, and I wanted to particularly mention Xavi and Carlos in the bar who were always friendly and attentive. Everyone made me feel as though I was a returning guest, they were all so warm and nice. I also booked a 90 minute massage which was sensational. I booked trips through the Viator app and my favourite trip was Girona and Costa Brava. I loved it and it’s going to be my go to Barcelona hotel. Cannot rate it highly enough. Ignore negative comments, this is a lovely hotel, with lovely staff, in a lovely spot.

Great hotel, superb location, lovely room. Plentiful breakfast and helpful staff. We stayed with friends for 3 nights and could not fault so pleased we stayed here ! The gothic quarter was in our opinion the best area we loved being so close to the beach and the lovely hidden Tapas restaurants that all came alive at night. The staff at the hotel were so lovely and helpful and our room was large with a fridge, air conditioning and great waterfall shower - would stay here again.

Hotel location, cleanliness, everything is good and there are many amenities. I was satisfied with the first day, so I booked the same room type for the second day. The refrigerator in the room I stayed in on the first day didn't work, so the milk I put in for dinner was hot. I felt uncomfortable eating, so I told them the refrigerator wasn't working and they changed my room. However, the room on the 6th floor was inconvenient because the bed and bathroom had stairs, and there was no bathtub. Anyway, that's it. On the first day, I got the room key and went up, but the door didn't open. At the end of the 5th floor, I went to the reception again and it was raining so I couldn't use my card. They changed the door battery. So that's it. The next day, I got a room at the end of the 6th floor and the card key didn't work again. I went down again on a busy morning and opened the door with the master key and said they would fix it. When I went in in the evening after finishing my schedule, the card key didn't work again. I went down to the reception. They said they would fix it tomorrow, but I'm checking out tomorrow... I'm so angry.

Pros: Great location, near a metro station, cafes and restaurants Rooms are clean Great bed and shower Nice lounge area and pool on the roof top, although maxed out during busy times in the afternoon. Courteous staff Cons: No sauna, only a small steam room No kettle or fridge in the room Lack of space to hang towels to dry. No air conditioning (air con is centrally controlled and is set too warm for comfort)

The hotel is everything you need business or pleasure. The cocktails are sublime 😍. However ask for a room. At the front much better. The only negative is the breakfast we only ate once the cold options are good , however for 4 star hotel the hot was unbearable to eat the worst scrambled eggs I ever tasted I ask to get a fried egg and was told no. This is not the service of 4 stars they had 3 waiters all standing around just to make coffee the chef came out a couple time doing noting. It's such a pity. The breakfast staff are so unwilling to help. I must say the housekeeping is the best I ever seen and the reception staff amazing well done Nico... Will be back but not booking breakfast.

Great apar**ent, very clean and well kept. We had breakfast included which was excellent, really good choice in a buffet style and served to 10.30am. I've given a 3 for location only as we prefer to walk and see the city and it is around a 40 minute walk to the main sites, however the metro stop is 2 minutes away, taxis and buses are also two minutes so don't be put off. It is excellent for FC Barcelona being only 15 minute walk away.

The hotel is beautiful, clean and in a great location. I rarely complain about anything, however, the young lady who checked us in said, ”oh, and your breakfast is included!” This is not something I expected because normally I don't elect this unless it's automatic because I prefer the flexibility to have breakfast somewhere else. And usually larger hotel breakfasts are expensive. There were four of us in our party, and since it was ”included”” we went down every morning to take advantage of breakfast. When we checked out however we learned it was NOT included and we were charged $20 for each person per day. We explained the mistake to the front desk person, but he said he could not help us. Unfortunate. We won't return to this property.

My son is a pilot and we decided to go standby to Rome from Newark NJ .Plane was full so could not get on .We were at the airport with our passports in hand and did not want to go home ..United to Barcelona had 3 seats available.When we landed needed someplace to stay and i am a best western rewards member and this hotel could not have been better .A free shuttle from the airport 15 minute ride away.The staff Manuel ,2 Silvias and Mafhud as well as the restuarant staff were so nice and helpful getting us around town .20-25 $ Cab ride to La Rambla ,and most everywhere we wanted to go ..You can also use Cabify app ..THANK YOU .Cant wait to return ..Thanks from NYC