Barcelona Sants-Montjuic 5-star Hotels

This experience has been one of the best we’ve had in Barcelona. The hotel room felt spacious and all staff members were exceptionally helpful. We are particularly impressed by Front Desk employee Luis and Gema. They were extremely supportive. They greatly aided us with transport and gave us local tips (such as good restaurants, how to take public transport etc.) Gema even personally helped us to arrange our luggage delivery to another hotel in a timely and efficient way. The luggage was closely monitored the whole process until it arrived in our hand. I would highly recommended this real 5 Star Hotel to everyone.

We arrived just after check-in time to find only two working at their reception desk. Each with guests and one ahead of us in line. We waited patiently for around 10 minutes as they slowly managed to complete the check in of one. In that time the line had grown with 8 more guests waiting behind me to check in as well. I was next to check in, or thought I was, but an additional check in person stepped up to another station to help. But instead of asking for the next one he just helped an impatient guest waiting off to the side instead, making me wait almost 20 minutes just to check in. And beyond just changing you for the room they take a deposit, which I never had happen to me before. I have had hotels put credit cards on file but not actual deposits on top of the room charge. After we got to the room, had a lovely view but the windows were very dirty and couldn’t even take good pictures from it. Then after getting back from going out and about we found the phone and tv were dead. So no room service available or entertainment in our room . I went down to the front desk and asked about it and they said the whole building was out and there was nothing they could do. After we went to bed we were awoken by a maintenance man at 12:30 at night asking to fix our tv. I told him we were sleeping. I was so upset they would even think to send someone at that time of night, when I didn’t even ask them to come, I could hardly sleep after that. I went to the front desk the next morning to ask them about resending the maintenance man back to the room while we were out but they explained the whole building phone and tv was still out. I then asked why they would send someone to fix our tv in the middle of the night. They had no explanation. As of our last night here still no tv, phone, or room service. They have no estimate on when it might come back. For what I thought was a higher end hotel their customer service is lacking and maintenance of their building sub-standard.

Brilliant hotel in a tranquil location. It’s a 10 minute walk to the metro station and bus stop. You can use the same ticket for different modes of transport. I used to take a taxi back, as the hill going up to the hotel is very steep. Lovely large terrace in the room overlooking the port. Lovely terrace outside the bar with views over the park and port. Incredibly helpful staff, and I wanted to particularly mention Xavi and Carlos in the bar who were always friendly and attentive. Everyone made me feel as though I was a returning guest, they were all so warm and nice. I also booked a 90 minute massage which was sensational. I booked trips through the Viator app and my favourite trip was Girona and Costa Brava. I loved it and it’s going to be my go to Barcelona hotel. Cannot rate it highly enough. Ignore negative comments, this is a lovely hotel, with lovely staff, in a lovely spot.

Great hotel, superb location, lovely room. Plentiful breakfast and helpful staff. We stayed with friends for 3 nights and could not fault so pleased we stayed here ! The gothic quarter was in our opinion the best area we loved being so close to the beach and the lovely hidden Tapas restaurants that all came alive at night. The staff at the hotel were so lovely and helpful and our room was large with a fridge, air conditioning and great waterfall shower - would stay here again.

Fantastic location right in the heart of town! You have to pick Condes if you are serious shopping at Hermes Chanel and LouisVuitton because it’s right smack in the middle of these 3. Dior and Loewe are also just a few more steps away. Best choice without having to lug all the shopping back. Room is huge and luxurious, opt for the Balcony for a top view of the city. And the TaxFree claims refund office is just across the road!

Pros: Great location, near a metro station, cafes and restaurants Rooms are clean Great bed and shower Nice lounge area and pool on the roof top, although maxed out during busy times in the afternoon. Courteous staff Cons: No sauna, only a small steam room No kettle or fridge in the room Lack of space to hang towels to dry. No air conditioning (air con is centrally controlled and is set too warm for comfort)

The hotel is everything you need business or pleasure. The cocktails are sublime 😍. However ask for a room. At the front much better. The only negative is the breakfast we only ate once the cold options are good , however for 4 star hotel the hot was unbearable to eat the worst scrambled eggs I ever tasted I ask to get a fried egg and was told no. This is not the service of 4 stars they had 3 waiters all standing around just to make coffee the chef came out a couple time doing noting. It's such a pity. The breakfast staff are so unwilling to help. I must say the housekeeping is the best I ever seen and the reception staff amazing well done Nico... Will be back but not booking breakfast.

The room is spacious with a good view but that's about it. There's not much of a service, the front desk lady was not helpful at all and was not welcoming. Amenities: 3 euros per slippers You would have to ask for water bottle at the front desk (normally 1 euro) They only have a 2-in-1 shampoo & body wash and a tiny bar of soap. The only service I received was during checkout. The male staff was helpful and even gave a little gift card upon check out. I would prefer the gift card to be given upon check in so I could've used the discount during my time there.

The hotel is beautiful, clean and in a great location. I rarely complain about anything, however, the young lady who checked us in said, ”oh, and your breakfast is included!” This is not something I expected because normally I don't elect this unless it's automatic because I prefer the flexibility to have breakfast somewhere else. And usually larger hotel breakfasts are expensive. There were four of us in our party, and since it was ”included”” we went down every morning to take advantage of breakfast. When we checked out however we learned it was NOT included and we were charged $20 for each person per day. We explained the mistake to the front desk person, but he said he could not help us. Unfortunate. We won't return to this property.

My son is a pilot and we decided to go standby to Rome from Newark NJ .Plane was full so could not get on .We were at the airport with our passports in hand and did not want to go home ..United to Barcelona had 3 seats available.When we landed needed someplace to stay and i am a best western rewards member and this hotel could not have been better .A free shuttle from the airport 15 minute ride away.The staff Manuel ,2 Silvias and Mafhud as well as the restuarant staff were so nice and helpful getting us around town .20-25 $ Cab ride to La Rambla ,and most everywhere we wanted to go ..You can also use Cabify app ..THANK YOU .Cant wait to return ..Thanks from NYC