Beach Hotels in Broadbeach

The hotel is wide, there is a terrace, the scenery is beautiful, but the lighting is relatively dim, you can consider adding some lights, especially the kitchen location is convenient for cooking, other facilities are very good!

It was blocked by a construction building by the sea, sad 💔. You can also see some sea views, the overall convenience, and you can walk to the beach in a few minutes. There are three rooms, the whole is relatively quiet, there are 2 households on the first floor, that is, the front desk sister arrives at work, and you have to communicate in advance if you need it. There is a pool gym sauna, and the back door is closer to the beach. The Gold Coast is really beautiful ❤️

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

I visited The Star Grand with high expectations, but I left feeling deeply disappointed. From the moment I arrived at reception, I felt an unwelcoming atmosphere that felt like subtle discrimination. As a guest, I expected professional and equal treatment, but the staff’s attitude was far from it. The room was very basic—no Netflix, average amenities, and nothing 'grand' about it. Breakfast was also very limited. I expected a luxury experience but got something very mediocre instead. I do not recommend this place for the price.

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

We had a confirmed booking from Trip.com but when we arrived at reception they did not have our booking. It was not Trip’s fault as apparently an intermediate company bungled the booking. The Blues fest was on so everything was booked out for 100km2. Fortunately the very kind manager at the Phoenician miraculously found a 1 br apartment for us and saved the holiday. The hotel is lovely and very central. Cannot fault it but confirm your booking directly with the hotel

We enjoyed our stay at the Aria apartment. It's in a Great Location with a great view; however, the noise of the large bins being collected in the street each morning at 6:30 a.m did spoil our sleep-ins. The most disappointing factor was the smell of the bathroom towels. I suggest a note to the company about laundering the towels.

Great stay and great location. I loved the pool area with the nice hot tub, indoor and outdoor pool and sauna. It was great relaxing on our anniversary. The hotel is a little dated but it was still very nice

Freshly renovated, just needs pictures rehung and towel rails. Great location, quiet but only short walk to action. Views from the 16 floor were worth it! We hope to visit again soon

As an old customer for this hotel, I was well knowing of the location and comprehensive facilities and it offers good value for money...This stay time was a pleasant surprise, we were upgraded to The Star ****** Residents, a luxurious apartment complex across the street on the 23rd floor. The great view from the balcony of the 23rd floor is absolutely perfect, and there are also public lounges, barbecue areas, swimming pool, Spa, gyms on the 20th floor, all of which are free use... The location downstairs is still outstanding (within walking distance to shopping mall, restaurants, bars, clinics, post office, banks, club, supermarkets, and train station). The room space is just right for a family of three (please refer to my picture detail). The staff always well friendly... I will keep this unique experience in mind💕Thank you